VIVEK JAIN

E-mail:addev5@r.postjobfree.com

Mobile: +91-934*******

Summary:

Working as a Tech Lead, having around 12 years of experience in IT. Have experience of building digital chat bot as well. Worked on multiple IVR platforms and willing to work on new domain and technologies.

Currently working as a Tech Lead at [24]7.ai, Bengaluru from Feb 2013 – Present. I have developed IVR applications for clients from various sectors like banking, telecom, insurance etc. Developed business logic for Chat bots, closely worked with data scientists and business analysts.

Worked as a Developer at Reliance Tech Services Pvt Ltd, DAKC, Navi Mumbai from June 2010 – Feb 2013, where I have developed various flavors of VAS services for Reliance users.

Worked as a Software Engineer at Amedeo Software Pvt Ltd (Photophone Comel pvt. ltd), Mumbai from October 2007 – June 2010 and worked on various roles like speech application testing, support and development as well.

Have speech and DTMF application development experience on IVR platforms such as Tellme, Genesys VG 7.1, Genesys GVP 8.x and HP OCMP 3.x using VXML, SCXML and Java Script.

Have experience in writing GRXML grammars (DTMF and voice).

SKILLS:

Technologies : VXML 2.0/2.1, SCXML, GRXML Telisma ASR, Nuance Real Speak, [24]7 TellMe Platform,Genesys VG 7.1 Platform, Genesys GVP 8.x Platform, HP OCMP 3.x Platform, XML, REST API, Java Script

Datas Versioning Tools : GIT, SVN, CVS

GUI / IDE : Eclipse, Visual studio code, NetBeans

Documentation : Confluence, Sharepoint.

Bug Tool : JIRA, Bugzilla, Redmine

Projects:

[24]7.ai :

I have handled various clients here, worked as an individual contributor, Lead a team, worked with various cross functional teams for clients such as First American (Home warranty) and Dish (Satellite) to develop AI chat bot which runs on Omni channel platform on the backbone of Microservices.

Also worked on building Omni channel IVR app for Stericycle (Waste disposal).

Built these applications using various data models, GRXML, SCXML, VXML and Java Script.

Worked on regular IVR applications for clients like AT&T (Directory Assistance), Capital One (card, bank and auto finance) IVR applications.

VAS Applications: In Reliance Communications, I have developed various speech and DTMF based value added services for Reliance consumers like song search, regional portal etc. Where user can search songs of their own choice, listen various regional songs,bhajan and can set ringtone, caller tune etc.

Technology Used : VXML, Core Java, JSP, GRXML and MySQL

Migration: Migration of all Reliance VAS applications from Genesys VG 7.1 Platform to Genesys GVP 8.x Platform

Technology Used : VXML, Core Java, JSP, GRXML and MySQL

Airtel Talkies: In Photophone(Amedeo) worked on Airtel Talkies VAS service from where user can subscribe and listen to Bollywood, Tamil, Kannada, Telugu, Malayalam, Marathi, Bengali, Bhojpuri and Oriya movies (movie dialogues, songs and story in brief). Here user can also listen to movie previews and trivia

Client: Airtel / Symbiotic, Chennai

Environment: HP OCMP Voice Platform, VXML, Core Java, JSP, GRXML and MySQL

Reliance Domestic Voice Portal: This Voice Portal is a dynamic Voice application designed to serve in domestic market of India. The portal is designed with the back bone of the web services for all the backend transactions and integration with all the existing interfaces of the customer. The portal has various IVR services for the user to dial.

Client: Reliance Communications

Role: On this I have served on various roles like application testing, GUI design and support

EDUCATION:

Master of Computer Applications (MCA) from MIT Ujjain,RGVP University, Bhopal, M.P. (2003 – 2006).

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