Local Address : Shivalik House RZD-64 Street No.4 Mahavir enclave -1 Palam New Delhi-110045
E Mail : email@example.com
A goal oriented professional with 8.6 years of experience in Retail Operation, Business Development, and Client Servicing. Experience in devising sales & business development activities for accelerating business growth & achieving set targets. Possess excellent interpersonal, communication and analytical skills demonstrated abilities in customer relationship management.
1)Royaloak Incorporation Pvt. Ltd. New Delhi (Kirti Nagar)
Duraton : Aug 2019 to till date
Designation : Assistant Store Manager
Responded to customer questions with thorough detailed answers.
Ensured that all repairs were performed in timely cost effective manner.
Developed and implemented various in-store promotions. Display and visual merchandising.
Arrange for delivery of furniture when requested by customer.
Ensured that customer area wet kept clean, conducted regular store rounds.
Maintained inventory of available furniture products, Assisted with the arrangement of Store display.
Monitoring sales figures against forecasts, analyzing and interpreting trends and capitalizing on data to maximize sales and profit. 25 thousand sq. Ft Area.
Training briefing to the store staff about the targets, offers and objection handling.
Working on SAP software billing, inventory, ARC, Inward, Outward maintain Excel Sheet.
2)Vishal Mega Mart (Mahavir enclave )(New Delhi)
Duraton : Sept 2016 to July 2019
Designation : Department Manager (Apps)-Retail Operations
Handle all the operation of the store very effectively to improve the sale continuously.
Training-Briefing to the store staff about the target, offers and objection handling.
Handle audits and visits with RFM whole store points and recover.
Co-ordinate to the category head for further process and complete work in store.
Take care of 7,000 sq ft Area 8 department, Every department SDP according to flow.
Handle the team of more than 14 people at various levels in store in different category take care of 8 Department like- Men's Lower, Men's Upper, Men's Ethnic, Ladies Western, Ladies Ethnic, Kids boy, kids girls, kids infant.
Sales –finding new ways to improve sales, meet sales target analyze figures, forecast volumes and strategy.
Working On SAP Software Search all product article wise, Working on SSR Report, Zero sales & D- Growth Report & Punch Communication File.
Feature Plan Received Every Month & Working on Sheet 1 to 1 Department, 15 Minute Huddle every morning Brief to Associate Like-Todays Target, Yesterday sale and Achievement Month to Date sale.
Staff management & training Perfomance.
3)Pantaloons Retail India Ltd. FUTURE GROUP (Allahabad)
Duraton : Feb 2012 to Aug 2016
Designation : Team Leader/VM Assistant -Retail Operations
Co-ordination with the management and staff.
Delivered excellent customer service by greeting and assisting each customer.
Vendor management-ensuring timely replenishment of the stock from vendor.
Directed and supervising employees engaged in sales, inventory taking and reconcile cash receipts.
Worked on SAP software search product article wise and system quantity.
Visual merchandising window cluster settings according to docket, colour blocking Plan the merchandise presentation and display.
Select merchandise thoughtfully colour and texture, plan lighting techniques.
Post graduation( M.A.) From Allahabad University in 2009.
Graduation ( B.A.) Passed from Allahabad university 2006.
Intermediate Passed from U.P. Board Allahabad in 2003
High school Passed from U.P. Board Allahabad 2001.
Completed MBA From Sikkim Manipal University in Retail Management in 2014
Training in Retail Management. ( Six Months)
Got the Gold Medal in National Level seilling competition from Nainital.
Got the silver medal in state Level swimming competition with 50 Meter free style.
Got the certificate in R.D.C. Camp from Orissa (INS Chilka)
N.C.C. training from Allahabad University with “C” Certificate in 2006
HOBBIES & INTEREST
Swimming, Dancing & Listening to Music.
Good communication skill
Punctuality, Discipline & Hard Working
Strong determination with positive attitude.
Leadership and Management skill
Father’s Name : Mr. Bhagirathi
Date of Birth : 5th June 1990
Mother’s Name : Mrs. Nirmala Devi
Gender : Female
Nationality : Indian
Marital Status : Unmarried
LanguageKnown : Hindi & English
I hereby declare that all the facts and information given above are true to the best of my knowledge and belief.
PLACE: (POOJA KUMARI)