Customer Service Representative

Danyelle Davis

**** ************ ****

Orlando, FL 37801

addenm@r.postjobfree.com

SUMMARY

Dedicated Customer Service Representative, motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients to exceed sale quotas. Reliable, driven, team player, with strong management and prioritization abilities.

HIGHLIGHTS

Accounts Payable Conflict resolution expert

Data Entry Courteous demeanor

Strong Organizational Skills Problem solver

Service oriented Energetic work attitude

MS – Word, Excel, Power Point, Outlook

EXPERIENCE

Alacriant, Inc . February 2012 to May 2020

Accounts Receivable/Data Entry – Answer customer calls regarding existing accounts and orders. Respond to questions and concerns about service and escalate calls appropriately. Consult with customers to evaluate needs and determine best options for resolution. Organize all purchase orders to ensure on time deliveries. Process and verify all invoices and enter into the banking data system. Enter and post all payments. Work with Live Support to complete all assigned tasks to include shipping/receiving to invoice customers. Manage company database to ensure the information is current. Participate in mid and end of year inventory. Adhere to all safety procedures and protocols.

Seaworld January 2011 to August 2011

Shipping and Receiving – Organize transportation for merchandise and Quality Control.

Venture Circle January 2004 to December 2009

Customer Service – Organized all purchase orders to ensure timely deliveries, dealt with customer inquiries, resolved issues, Shipping/receiving control for company purchase orders.

EDUCATION

Oakridge High School Graduated 1992

REFERENCES – Upon request

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