Sameera Siddiqui

Dubai, UAE

Contact no: 055*******

Email: addeln@r.postjobfree.com

Dear Sir,

I am looking for a challenging position that would offer Growth and Career Development.

I am looking forward to obtain a responsible position in the field of Aviation industry or any other administration job, according to my qualification and experience. I have enclosed my resume for your review for a possible job opening that may come up in the near future.

I also enjoy dealing with people in confidence and enthusiasm. I like taking responsibility and enjoy the challenge of new situation and derive much pleasure from improving my ability and helping others to improve them.

I hope I may be granted with the opportunity of interview, wherein I could explain about my skill set.

Thanking you,

Sincerely,

Sameera Siddiqui

Sameera Siddiqui

Al Khail Gate, Dubai, UAE

Contact no:055******* Email: addeln@r.postjobfree.com

Objective:

Qualified, confident professional with over 7 years and 6 months of work experience in the field of IATA with the skill of Airline reservation and ticketing possess good knowledge of MS Word, Excel, Power point and Outlook related to queries. Basically a self starter quick learner and effective communicator with the ability to be in the professional environment. An adaptive, determined, self motivated by nature and willing to contribute in a highly professional work environment, possess excellent coordination, problem solving, communication and inter-personal skills.

Career Profile:

Emirates Group, Dnata, Dubai, United Arab Emirates

11th April 2013 – 30th May 2017

[As Cargo Customer Service Agent]

Emirates Group, Dulsco, Dubai, United Arab Emirates

10th November 2010 – 07th April 2013

[As Associate- Tele Sales]

Job Profile

Attends to queries from customers on export or import of freight to ensure that all information is provided in a timely and accurate manner.

Follows up on customer complaints by attending to them and recording them and initiating relevant action on functional and operational issues to ensure customer satisfaction and long -term relationships using specific software program.

Ensures staff are aware about changes such as new destinations, tariff, fuel surcharge, embargo restrictions and specific guidelines given to customers for shipments like AVI/HUMPER/DGR/VUN in order to disseminate accurate and prompt information.

Maintains Cargo Contact Centre database by obtaining correct and updated details of customers and same to be updated in the database application year. Updates all new information regarding embargos, restrictions and Agent/Airline contact details in Call Centre Rate System.

Manage the Calogi Helpdesk mailbox and ensure timely correspondence to customers on queries / issues.

Manage a team to ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in service standards. Trained staff, on how to minimize work errors and this helped to increase the department's productivity.

Expert in cargo logistics (CALOGI) online applications by providing consistent, accurate and transparent information to customers and solving their technical issues.

Interglobe Technologies

1st April 2009 – 9th October, 2009.

[As Process Associate- For Air India]

Job Profile

Making airline reservation over the phone, handling customer queries related to change in the schedule, information on baggage allowance, cancellation of tickets, confirmation of flights and providing information on rescheduling of flights. Using Artica software for all the above tasks effectively.

Professional Qualification:

- Diploma in International Airlines and Travel Management.

- Passed IATA/UFTAA Foundation Level, with Amadeus CRS) from IITC, Vashi.

- Diploma in MS Office.

Educational Qualification:

H.S.C (XII) Commerce

Passed in March 2002 from; Bharati Vidyapeeth Junior College, C.B.D Belapur, Navi Mumbai.

S.S.C (X)

Passed in March 2000 from; Bharati Vidyapeeth High School, C.B.D Belapur, Navi Mumbai.

Executive Development Courses

Certificates in Dangerous Goods Handling, Cargo and Special Load Handling, Cargo Product Knowledge and Documentation, Performance Matters, Business Excellence: The Fundamentals of Quality, Fatigue and Shift Work, Information Systems Protection: Information Security.

Languages:

English – Fluent in speaking and writing

Hindi - Fluent in speaking and writing

Achievements:

Appreciation received from customer (WorldNet Logistics) for call handling ability in 2011.

Appreciation received from Head of Calogi for Excellent work that was done for Calogi Management Survey 2013

Appreciation received from Customer relations & Tracing Manager for excellent attendance record for 2013

Appreciation received for Call Quality for Excellent customer service skills provided to customers in Nov 2014

Appreciation received from Head of Calogi for delivering excellent service to Calogi customers 2015.

PERSONAL DETAILS

Nationality: Indian

Current Address: Al Khail Gate, Block-2, Apt- 414, Al Qouz, Dubai, UAE

Languages Known: Read and Write: English, Hindi.

Software Skills: Microsoft Office, Amadeus, Galileo

Visa Status: U.A.E– Residence Visa. (Dependent Visa)

REFERENCES

Available on request.]

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