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Manager Customer Service

Location:
Vasant Nagar, Karnataka, India
Salary:
700000
Posted:
May 24, 2020

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Resume:

Mahesh. S

# ***, *** ***** *** *** Stage

Bangalore-76

addeeg@r.postjobfree.com

Cell Phone: - 991-***-****

Career Objective:

Highly experienced and dedicated Area Manager Retail with record of service and employee motivation. Adept at handling multiple simultaneous client service needs with complete courtesy and professionalism. Strong innovator with a creative and energetic approach to performance improvement strategies.

Work Experience (Starting with latest):

Grofers India Pvt LTD Bangalore, India.

Area Manager Retail

June- 18 to Dec -18

Driving operational, visual and customer service standards in Warehouse.

Monitoring and reviewing Warehouse performance on a regular daily, weekly and monthly basis.

Implementing Warehouse compliance and health and safety procedures.

Maximizing sales through effective merchandising and marketing

Deciding on Warehouse layouts.

Recognizing and rewarding good staff performance.

Monitoring product availability levels throughout the day and replenish

stocks to ensure 100% availability. Developing business links within the local community.

Working with the visual team to manage displays within the Warehouse.

Recruiting the right people with the right behaviors in to the right jobs and ensuring they are given access to the right training.

Actively monitoring daily activity.

Managing the stores budget, and keeping costs under control

Coordinated training of each employee with corporate training materials.

Coached individuals, achieving a promotion rate of 30% (one to two levels above initial position).

Worked with vendors to develop product training from product sources.

Delivered well-executed and helpful annual reviews developed significant reputation as go-to source for help on review wording, delivery, and execution of employee reviews. Grofers India Pvt LTD Bangalore, India.

Area Manager Purchase

April- 17 to Jun -18

Key Responsibilities Handled:

Handled Four City’s Purchase operation (Bangalore, Chennai, Hyderabad and Kolkata)

Coordinating with each city team about the day to day operation

Overall activities of Purchase department.

High levels of integrity & professionalism in transactions & conduct with suppliers.

Responsible Preparation & Execution of purchase order and sending the same to suppliers

Experienced in Ensuring timely supply of Materials Tools, Instruments in line with shift wise Operation schedule.

Experienced in Department Coordination & Inter Departmental Relations .

Exposure in Maintain Materials storage, locations, FIFO as per requirements.

Coordinating with Operation planning to meet customer priorities.

Selection of appropriate supplier and negotiating with supplier and strong knowledge in new supplier searching Create adequate source & Supplier identification.

Development of new components with the suppliers and experienced in Localization of Components.

Releasing monthly schedules, Procurement of Materials, Spares & Consumables.

Monthly planning for sub-contract operations as per production schedule and Ensure the Availability of Material in time to operation.

Supplier assessment and conducting Vendor Audits at regular intervals .

Managing logistics functions, negotiating with transporters & clearing agents for cost effective transport solutions & clearances. Liasoning with local authorities & ensure preparation of all papers/documents

For Purchase management

Setting up the weekly, monthly, quarterly procurement plan.

Procurement of material from national market.

Development of alternative local sources for imported raw materials which helps in cost saving.

Purchasing machines with improved technology to increase production.

Planning and budgeting of purchase functions, involving cost estimation, contract negotiations.

Inviting and allotting tenders.

Liaison with the production department to maintain optimum inventory.

Implementing systems to avoid situations like over-stocking or out-of-stock which cause production and financial losses.

Coordination with finance department for timely payment of bills.

Developing reports on procurement and usage of material for top management. For Vendor Development

Effective management of vendor database.

ABC classification of vendors based on criteria like cost, quality, timely delivery etc. Development of new vendors.

Conducting trainings for vendors to educate them about company’s requirements and help them in improving their performance.

Evaluating vendors & negotiating the price, delivery schedule and terms and conditions with them.

Timely clearance of payments & handling vendor inquiries.

Running programmers to evaluate vendors based on the feedback from internal stake holders. For Warehouse Management

Maintaining the stock of material without any variance by conducting stock verification and documentation.

Implementing Standard Operating Procedures within the warehouse.

Regularizing material receipts and ensuring the fluidity of stocks from warehouse to stores. Grofers India Pvt LTD Bangalore, India.

Senior Deputy Area Manager

Oct- 16 to April 17

Reporting to Area Manger India.

Analyzing DSR, Wastage, Weekly Report like COS, P&L etc

Training & Development: Regularly imparting soft skills training such as time management grooming, effective listening, taking various sessions to enhance customer experience etc.

Rectifying the web compliments

Store and Warehouse Operation

Indenting for day to day operation

Handling 5 Stores and warehouse

Took initiation in Marketing activities like Printing Flyer, Posters, Menu Updates etc.

Leading, mentoring & monitoring the performance of Managers and team members to ensure efficiency in process operations and meeting of individual and group targets. Grofers India Pvt LTD Bangalore, India.

Deputy Area Manager

Oct- 15 to Oct 16

Reporting to Area Manager India.

Analyzing DSR, Wastage, Weekly Report like COS, P&L etc

Training & Development: Regularly imparting soft skills training such as time management grooming, effective listening, taking various sessions to enhance customer experience etc.

Rectifying the web compliments

Store and Warehouse Operation

Indenting for day to day operation

Handling 5 Stores and warehouse

Took initiation in Marketing activities like Printing Flyer, Posters, Menu Updates etc.

Leading, mentoring & monitoring the performance of Managers and team members to ensure efficiency in process operations and meeting of individual and group targets. Grofers India Pvt LTD Bangalore, India.

Operation Manager

28th June 15 to Oct-15

> Reporting to Area manager India.

Analyzing DSR, Wastage, Weekly Report like COS, P&L etc

Build F&V warehouse in Bangalore

Training & Development: Regularly imparting soft skills training such as time management grooming, effective listening, taking various sessions to enhance customer experience etc.

Rectifying the web compliments

Store and Warehouse Operation

Indenting for day to day operation

Handling 5 Stores and warehouse

Om Pizza's & Eats India (P) Ltd., {Papa John's Pizza} Bangalore, India. Multi Unit Manager

26th Mar 12 to 25th June 15

Reporting to Business Head PAN India.

Handling 4 outlets of PAPA JOHN'S.

Analyzing DSR, Weekly Report like COS, P&L etc

Significantly increased Sales by 20% over last year by implementing innovative Marketing activities and Corporate tie up’s.

Training & Development: Regularly imparting soft skills training such as time management grooming, effective listening, taking various sessions to enhance customer experience etc.

Rectifying the web compliments by directly contacting with customers

Took initiation in Marketing activities like Printing Flyer, Posters, Menu Updation etc

Leading, mentoring & monitoring the performance of Managers and team members to ensure efficiency in process operations and meeting of individual and group targets.

Utilizing client feedback and personal network to develop marketing intelligence for generating leads.

Establishing short and long term budgets in tune with the corporate strategies for achieving targets.

Business planning, forecasting and analysis for assessment of revenue potential in business opportunities.

Om Pizza's & Eats India (P) Ltd., {Papa John's Pizza} Bangalore, India. Restaurant General Manager

18thAug 10 to 26th March 12

Reporting to Area Manager and Regional manager

Deftly managing Customer Service, Sales and Profit operations for Papa John’s Jayanagar and Airport road and Bannerghatta road.

Developing and maintaining relationships with corporate clients.

Significantly increased Sales by 15% over last year by implementing innovative Marketing activities and Corporate tie up’s

Training & Development: Regularly imparting soft skills training such as time management grooming, effective listening, taking various sessions to enhance customer experience etc. UNITED STATES INDIA PVT LTD {US PIZZA} Bangalore, India. Training General Manager

15th Oct 09 TO 15th Aug

Reporting to Regional manager

Training & Development: Regularly imparting soft skills training like time management grooming, effective listening, taking various sessions to enhance customer experience etc

Taking Class Room Training Session for the team

Development

Dodsal corporation Pvt ltd {PIZZA HUT} Bangalore, India. Assistant Restaurant Management

1st Sep 08 to 15th Oct 09

Reporting to Restaurant General Manager & Area Manager.

Deftly managing Customer Service, Sales and Profit operations for Pizza Hut in Kanakapura Outlet in Bangalore.

Developing and maintaining relationships with corporate client.

Achieved promotion from Shift Manager to ARMT from Sep 08 due to exceptional performance standards.

Significantly increased Sales by implementing innovative Marketing activities at the Kanakpura outlet.

Training & Development: Regularly imparting soft skills training like time management grooming, effective listening, taking various sessions to enhance customer experience etc.

Conducted the first ever outdoor catering while at Kanakpura Outlet in Deeksha College Shift Manager

1st Jun 2006 to 1st Sep-08

Handling home service

Reporting to Restaurant General Manager/ Area manager

Customer excellence analysis and action plan

Labor cost analysis and action plan

Developing and training

Marketing execution

Logistics and HR support

Management Trainee

1st Feb 2004 to 1st Jun 2006

o Reporting to Restaurant General Manager

o Customer contact, public relation & managing to deliver excellent service o Crew member training.

o Inventory management

o Customer service process control

o Contributions:

o Planning & Execution

Forecasting of work, product requirement, labor requirement, strategic planning for execution in fast manner, Promotional activities, Self motivated team leader, at ease in high stress environment requiring extra ability to handle multi task levels of responsibilities, Knowing for achieving goals & objectives for stimulating new business growth.

Educational qualification:

BA

Basic Computers

Personal information

Date of Birth : 28th Feb 1979.

Marital status : Married.

Nationality &Religion: Hindu.

Languages spoken : English, Kannada, Hindi, Telugu & Tamil. Interests : Listing, Watching Movie, and Cricket

Place: Bangalore

Date:

(Mahesh.S)



Contact this candidate