Manager Customer Service
Resume:
Mahesh. S
# ***, *** ***** *** *** Stage
Bangalore-76
************@*****.***
Cell Phone: - 991-***-****
Career Objective:
Highly experienced and dedicated Area Manager Retail with record of service and employee motivation. Adept at handling multiple simultaneous client service needs with complete courtesy and professionalism. Strong innovator with a creative and energetic approach to performance improvement strategies.
Work Experience (Starting with latest):
Grofers India Pvt LTD Bangalore, India.
Area Manager Retail
June- 18 to Dec -18
Driving operational, visual and customer service standards in Warehouse.
Monitoring and reviewing Warehouse performance on a regular daily, weekly and monthly basis.
Implementing Warehouse compliance and health and safety procedures.
Maximizing sales through effective merchandising and marketing
Deciding on Warehouse layouts.
Recognizing and rewarding good staff performance.
Monitoring product availability levels throughout the day and replenish
stocks to ensure 100% availability. Developing business links within the local community.
Working with the visual team to manage displays within the Warehouse.
Recruiting the right people with the right behaviors in to the right jobs and ensuring they are given access to the right training.
Actively monitoring daily activity.
Managing the stores budget, and keeping costs under control
Coordinated training of each employee with corporate training materials.
Coached individuals, achieving a promotion rate of 30% (one to two levels above initial position).
Worked with vendors to develop product training from product sources.
Delivered well-executed and helpful annual reviews developed significant reputation as go-to source for help on review wording, delivery, and execution of employee reviews. Grofers India Pvt LTD Bangalore, India.
Area Manager Purchase
April- 17 to Jun -18
Key Responsibilities Handled:
Handled Four City’s Purchase operation (Bangalore, Chennai, Hyderabad and Kolkata)
Coordinating with each city team about the day to day operation
Overall activities of Purchase department.
High levels of integrity & professionalism in transactions & conduct with suppliers.
Responsible Preparation & Execution of purchase order and sending the same to suppliers
Experienced in Ensuring timely supply of Materials Tools, Instruments in line with shift wise Operation schedule.
Experienced in Department Coordination & Inter Departmental Relations .
Exposure in Maintain Materials storage, locations, FIFO as per requirements.
Coordinating with Operation planning to meet customer priorities.
Selection of appropriate supplier and negotiating with supplier and strong knowledge in new supplier searching Create adequate source & Supplier identification.
Development of new components with the suppliers and experienced in Localization of Components.
Releasing monthly schedules, Procurement of Materials, Spares & Consumables.
Monthly planning for sub-contract operations as per production schedule and Ensure the Availability of Material in time to operation.
Supplier assessment and conducting Vendor Audits at regular intervals .
Managing logistics functions, negotiating with transporters & clearing agents for cost effective transport solutions & clearances. Liasoning with local authorities & ensure preparation of all papers/documents
For Purchase management
Setting up the weekly, monthly, quarterly procurement plan.
Procurement of material from national market.
Development of alternative local sources for imported raw materials which helps in cost saving.
Purchasing machines with improved technology to increase production.
Planning and budgeting of purchase functions, involving cost estimation, contract negotiations.
Inviting and allotting tenders.
Liaison with the production department to maintain optimum inventory.
Implementing systems to avoid situations like over-stocking or out-of-stock which cause production and financial losses.
Coordination with finance department for timely payment of bills.
Developing reports on procurement and usage of material for top management. For Vendor Development
Effective management of vendor database.
ABC classification of vendors based on criteria like cost, quality, timely delivery etc. Development of new vendors.
Conducting trainings for vendors to educate them about company’s requirements and help them in improving their performance.
Evaluating vendors & negotiating the price, delivery schedule and terms and conditions with them.
Timely clearance of payments & handling vendor inquiries.
Running programmers to evaluate vendors based on the feedback from internal stake holders. For Warehouse Management
Maintaining the stock of material without any variance by conducting stock verification and documentation.
Implementing Standard Operating Procedures within the warehouse.
Regularizing material receipts and ensuring the fluidity of stocks from warehouse to stores. Grofers India Pvt LTD Bangalore, India.
Senior Deputy Area Manager
Oct- 16 to April 17
Reporting to Area Manger India.
Analyzing DSR, Wastage, Weekly Report like COS, P&L etc
Training & Development: Regularly imparting soft skills training such as time management grooming, effective listening, taking various sessions to enhance customer experience etc.
Rectifying the web compliments
Store and Warehouse Operation
Indenting for day to day operation
Handling 5 Stores and warehouse
Took initiation in Marketing activities like Printing Flyer, Posters, Menu Updates etc.
Leading, mentoring & monitoring the performance of Managers and team members to ensure efficiency in process operations and meeting of individual and group targets. Grofers India Pvt LTD Bangalore, India.
Deputy Area Manager
Oct- 15 to Oct 16
Reporting to Area Manager India.
Analyzing DSR, Wastage, Weekly Report like COS, P&L etc
Training & Development: Regularly imparting soft skills training such as time management grooming, effective listening, taking various sessions to enhance customer experience etc.
Rectifying the web compliments
Store and Warehouse Operation
Indenting for day to day operation
Handling 5 Stores and warehouse
Took initiation in Marketing activities like Printing Flyer, Posters, Menu Updates etc.
Leading, mentoring & monitoring the performance of Managers and team members to ensure efficiency in process operations and meeting of individual and group targets. Grofers India Pvt LTD Bangalore, India.
Operation Manager
28th June 15 to Oct-15
> Reporting to Area manager India.
Analyzing DSR, Wastage, Weekly Report like COS, P&L etc
Build F&V warehouse in Bangalore
Training & Development: Regularly imparting soft skills training such as time management grooming, effective listening, taking various sessions to enhance customer experience etc.
Rectifying the web compliments
Store and Warehouse Operation
Indenting for day to day operation
Handling 5 Stores and warehouse
Om Pizza's & Eats India (P) Ltd., {Papa John's Pizza} Bangalore, India. Multi Unit Manager
26th Mar 12 to 25th June 15
Reporting to Business Head PAN India.
Handling 4 outlets of PAPA JOHN'S.
Analyzing DSR, Weekly Report like COS, P&L etc
Significantly increased Sales by 20% over last year by implementing innovative Marketing activities and Corporate tie up’s.
Training & Development: Regularly imparting soft skills training such as time management grooming, effective listening, taking various sessions to enhance customer experience etc.
Rectifying the web compliments by directly contacting with customers
Took initiation in Marketing activities like Printing Flyer, Posters, Menu Updation etc
Leading, mentoring & monitoring the performance of Managers and team members to ensure efficiency in process operations and meeting of individual and group targets.
Utilizing client feedback and personal network to develop marketing intelligence for generating leads.
Establishing short and long term budgets in tune with the corporate strategies for achieving targets.
Business planning, forecasting and analysis for assessment of revenue potential in business opportunities.
Om Pizza's & Eats India (P) Ltd., {Papa John's Pizza} Bangalore, India. Restaurant General Manager
18thAug 10 to 26th March 12
Reporting to Area Manager and Regional manager
Deftly managing Customer Service, Sales and Profit operations for Papa John’s Jayanagar and Airport road and Bannerghatta road.
Developing and maintaining relationships with corporate clients.
Significantly increased Sales by 15% over last year by implementing innovative Marketing activities and Corporate tie up’s
Training & Development: Regularly imparting soft skills training such as time management grooming, effective listening, taking various sessions to enhance customer experience etc. UNITED STATES INDIA PVT LTD {US PIZZA} Bangalore, India. Training General Manager
15th Oct 09 TO 15th Aug
Reporting to Regional manager
Training & Development: Regularly imparting soft skills training like time management grooming, effective listening, taking various sessions to enhance customer experience etc
Taking Class Room Training Session for the team
Development
Dodsal corporation Pvt ltd {PIZZA HUT} Bangalore, India. Assistant Restaurant Management
1st Sep 08 to 15th Oct 09
Reporting to Restaurant General Manager & Area Manager.
Deftly managing Customer Service, Sales and Profit operations for Pizza Hut in Kanakapura Outlet in Bangalore.
Developing and maintaining relationships with corporate client.
Achieved promotion from Shift Manager to ARMT from Sep 08 due to exceptional performance standards.
Significantly increased Sales by implementing innovative Marketing activities at the Kanakpura outlet.
Training & Development: Regularly imparting soft skills training like time management grooming, effective listening, taking various sessions to enhance customer experience etc.
Conducted the first ever outdoor catering while at Kanakpura Outlet in Deeksha College Shift Manager
1st Jun 2006 to 1st Sep-08
Handling home service
Reporting to Restaurant General Manager/ Area manager
Customer excellence analysis and action plan
Labor cost analysis and action plan
Developing and training
Marketing execution
Logistics and HR support
Management Trainee
1st Feb 2004 to 1st Jun 2006
o Reporting to Restaurant General Manager
o Customer contact, public relation & managing to deliver excellent service o Crew member training.
o Inventory management
o Customer service process control
o Contributions:
o Planning & Execution
Forecasting of work, product requirement, labor requirement, strategic planning for execution in fast manner, Promotional activities, Self motivated team leader, at ease in high stress environment requiring extra ability to handle multi task levels of responsibilities, Knowing for achieving goals & objectives for stimulating new business growth.
Educational qualification:
BA
Basic Computers
Personal information
Date of Birth : 28th Feb 1979.
Marital status : Married.
Nationality &Religion: Hindu.
Languages spoken : English, Kannada, Hindi, Telugu & Tamil. Interests : Listing, Watching Movie, and Cricket
Place: Bangalore
Date:
(Mahesh.S)
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