Store Manager Customer Service

Katherine Toycen **** McCallum Blvd. Apt. *** **********@*****.***

Dallas, TX 75252 (806) -640-2822

EDUCATION

University of Texas at Dallas

Bachelor of Arts, Cumm. GPA 3.7 December 2019

WORK EXPERIENCE

Silk Royale LLC

Store Manager/Floor Lead June 2019 - present

● Fostered a positive and conductive working relationship will all outside vendors for purchasing needs

● Coordinated storewide purchasing of new products focused on broadening target demographics

● Conducted storewide inventory and price changes on weekly basis

● Calculated weekly payroll and commissions for all employees in store

● Trained all new employees on all store functions

Pet Caretaker

Independent Contractor for Care.com August 2018 - April 2019

● Watched over dogs and cats for extended periods while clients were away

● Made sure animals were well fed and had adequate exercise throughout the day

● Administered veterinary medication as needed at request of client

United Parcel Service April 2017 - June 2017

Parcel Sort/Load Lineman

● Sorted and organized large volume of packages in an efficient, timely manner

● Worked closely with delivery drivers to coordinate ease of delivery

● Ensured proper handling of heavy and/or fragile parcels HONORS AND ORGANIZATIONS

● Highest Grossing Salesman July 2019, August 2019

● Member of Pi Theta Kappa Academic Honors Society

● Member of Tau Delta International English Honor Society SKILLS

● Immediate proficiency in Square, Clover and Keystroke POS Systems

● Proficient in Microsoft Excel

● Attentive to punctuality and detail

● Excellent customer service and troubleshooting skills

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