`KAMAKSHI SHARMA’

EMAIL: adde90@r.postjobfree.com MOBILE - +1-226-***-****)

OBJECTIVE

Passionate and hardworking individual with more than 2 years of experience in retail industry and skills in Customer Service currently seeking part-time employment in a retail or telecom organization where I can contribute with my proven skills towards the growth and development of the organization. KEY SKILLS

Resolving customer centric problems and ensuring customersatisfaction for every customer.

Self-motivated & enthusiastic

Organised & efficient approach to workload

Ability to prioritise & work well under pressure to meet strict deadlines

Team player with flexible & adaptable approach

Excellent communication skills.

Energetic & hard working.

Strong leadership qualities

Computer proficiency ( Ms word, Ms Excel, Ms powerpoint,) with a good knowledge of social media technology.

NHIP certified Store manager for Airtel.

WORK EXPERIENCE

Store manager (I was heading Digital store of Airtel which is new introduction in airtel and is second digital store in upper north circle in India) JUNE 2017– DEC 2019

MOTIVATING TEAM MEMBERS: To inspire all the team members and help them achieve the targets which also helps in retaining manpower MANAGING DEPARTMENTS: To Maintain and to look all administrative processes to ensure that they are being followed and coordinating between Human resources, Accounts, Maintenance, House Keeping and other extremely important customers dealing.

TOTAL CUSTOMER SATISFACTION :To make each customer visit to the Store exceed the customer’s expectation of quality of product.Fast and friendly service and value for money.

ACHIEVING SALES TARGET–Achieving company objectives in sale service, quality. Appearance of facility, sanitation and cleanliness through training of employees and creating a positive and productive working environment. OPTIMISING PROFIT: To increase profits of the Store by using various marketing tools. EDUCATION

Masters in Business Administration, 2017 Panjab University,Chandigarh,India Bachelores in computer Science from Punjan Technical University, 2015

,Jalandhar,India

SUMMER INTERNSHIP

-Brand Equity Index Of Ultratech Cement In Tricity and New Market Penetration In Specified Areas Of Punjab for Ultratech cement (Part of Aditya Birla Group)

-Live Project of ITC(India Tabacco Company) in Big Bazaar ;Chandigarh

-Online Education System in Intelligent Corporations, Chandigarh ACHIEVEMENTS AND EXTRA CURICULAR ACTIVITIES

Silver Medal Holder at University Level in kathak

Gold medalist in one act play organized by PTU.

Participation in Paper Presentation

Graduation in Bharat Natyam

Attended NSS camp in 6th Sem

Participant of the Avantika painting competition.

Appointed as vice captain of school.

Chreographed dance annual college fest PRAZNIK-2K16 of UIAMS, Panjab University.