Name: Ramakrishna Vadde

Email: adde60@r.postjobfree.com

Phone: 732-***-****

SUMMARY

Over 9+ years of professional experience in Windows, Application Packaging, Application Virtualization, Patching, Imaging and deployment using SCCM globally to workstations and /or servers.

Strong experience in using application packaging tools such as Flexera Admin Studio Suite, WISE Package Studio, App-V Sequencer, Citrix Xenapp and Orca.

Strong experience in using deployment tools such as SCCM, LANDesk, CA Service Desk (IT Client Manager-DSM Explorer) and Altiris for Desktops.

Good Knowledge and Experienced in creating and editing MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches) and MSI database tables.

Able to install and publish the application as per the client requirements

Experience in using scripting languages such as Power Shell Scripts, VB Scripts, Batch Scripts and Wise Scripts to add various functionalities in packaging and to automate/schedule the tasks.

Experience in Active Directory (AD), Azure (AD), Microsoft Office365, Microsoft Windows Intune and Autopilot.

Experience with Group policy’s (GPO’s) and reviewing existing policies and proposed changes to increase performance and efficiency.

Sound Knowledge of Windows Registry, File System, Services, ODBC Connections, COM objects, Devices, Security, Windows 2000 Active directory services and other facets of Windows OS.

Worked on various applications to build MSI packages and performed customization by using Transforms (MST) and worked on Silent Installs for certain application to automate them for software distribution.

Good knowledge on working with application repackaging of the given.EXE files and application transforms of the given.MSI Package using Install Shield Admin Studio and Wise Package Studio.

Performed QA tests for the applications in production, worked as a primary interface with the business users and passed the application through User Acceptance phase.

Managed the application database using Microsoft SCCM 2007/2012 for Packages and Advertisements in both UAT and production environments.

Experience in using SCCM task sequence and MDT tool to deploy applications through Operating System Imaging (Staging).

Managed drivers and created OSD Task Sequences for new hardware required for the PC refresh projects.

Strong experience in creating images and testing software installations, configurations and maintenance according to the company standards.

Troubleshooting SMS Client connectivity and package installation issues by analyzing corresponding logs.

Strong experience in configuring and patch management using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS).

Experience in creating and using Virtual Machines (VMware’s) to test and deploy the Application packages.

Experience in using EVENTVIEWER, FILEMON, REGMON and Application Compatibility toolkit tools for troubleshooting Applications.

Strong experience in solving application problems and gather information through courteous communication with the vendors and end-users and document packaging testing plans and results in detail.

Coordinated meetings with the functional management to discuss project impediments, needed resources or issues/delays in completing the task.

Coached and helped team members (on site/offshore), assure that the team members have the necessary education and training to effectively participate on the team.

Coordinated with internal and external teams (on site/offshore) as necessary.

Provided Level III support to troubleshoot deployment issues, desktop software conflicts and client health issues.

Provided 24/7 On-call rotation for software install and SCCM support.

Licenses and Certifications

System Center 2012 Configuration Manager Administration and Concepts (SCCM) - Microsoft

AWS Certified Cloud Practitioner - Amazon Web Services (AWS)

Education

Master of Science G.P.A: 3.80/4.0

Texas A & M University-Kingsville 2011

Bachelor of Engineering G.P.A: 3.60/4.0

M.V.S.R Engineering College-India 2008

technical skills

Packaging Tools

Orca, Wise Package Studio, Admin Studio, App-V, Citrix Xenapp.

Deployment Tools

Altiris, SMS, SCCM 2007 and SCCM 2012, LANDesk, CA Service Desk (DSM Explorer), Citrix Receiver.

Debugging Tools

EventViewer, FileMon, RegMon, Procmon, Beyond Compare, Application Compatibility Toolkit.

Languages

VBScript, Batch Script, PowerShell and Wise Script.

Virtualization tools

VMware, MS Virtual PC.

Operating Systems

Windows NT, XP, Vista, Win 7, 8, 8.1, 10 and Windows servers & MacOS

Professional Experience

American Family Insurance, Madison, WI

Oct 2017 to Present

Lead System Software Configuration Specialist

Responsibilities:

Worked on windows 7 to win 10 migration project including OSD, Imaging, packaging and deployment.

SCCM 2012 was used extensively for deployment of packages (creating collections, Advertisement, Configuration Manager Console, Package definition, Distribution points, Reporting).

Creating and updating Active Directory (AD), Azure (AD), Microsoft Office365, Microsoft Windows Intune and Autopilot. Responsible for Operating System Deployment (OSD), image deployment, and software deployment.

Identifying and resolving SCCM 2012 deployment issues.

Keep management, business stakeholders, and project managers informed on deployment progress and/or issues.

Understand, install, and maintain SCCM 2012 infrastructure.

Respond to any SCCM infrastructure alarms/incidents and resolve issues

Created Power Shell, VB scripts and packages for deployment via SCCM 2012.

Created SCCM collection using business criteria, package and advertisements.

Experience in Creating Task Sequences for business application packages.

Deploying software and driver packages to client environment.

Creating & Managing software inventory reports using SCCM queries.

Generating SCCM custom (SQL) reports.

Work closely with engineers and senior technicians to communicate problems encountered and implement temporary and permanent corrective actions.

Perform OSD Task Sequence Account and security management of Active Directory, user profiles, user account policies..

Provided infrastructure and design guidance for setting up and maintaining SCCM 2012, LANDesk environments.

Provided Risk Assessment and remediation guidance for SCCM 2012 infrastructures.

Provided guidance on creating custom reports utilizing the SCCM DB using custom SQL queries and SQL Reporting Services.

Monitored SCCM platform health and mitigated issues as needed.

Documenting step-by-step process used for Repackaging and testing which includes custom action scripts.

Used App-V, Citrix Xenapp, Install Shield Editor, Wise Package Studio and Orca for editing and building MSI for the application.

Created workstations build records using VMware and developed the packages on VMware.

Tested packages in different windows systems by using VMWare and on separate lab machine for locked-down environment.

Used beyond Compare tool to compare the installation of setup and repackaged MSI.

Used Procmon and Install Watch Pro to find files and registry keys in order for application to function properly.

Works effectively in a team environment to deliver results with aggressive deadlines and multiple priorities.

Environment: Windows 10, MacOS, SCCM 2012, App-V, Orca, Wise Package Studio, Admin Studio, VMware 8.0, Microsoft visual Studio 6 & 2008, SQL Server, VB Script, Wise Script and Batch Script, MS OFFICE 2016, ServiceNow.

ITx Solutions, Madison, WI

May 2014 to Sep 2017

Software Engineer

Responsibilities:

Worked on Windows XP to Win 7, Windows 7 to Win 10 migration Projects and Landesk to SCCM Migration Projects.

Supported software configuration Management across multiple environments.

Strong Knowledge and experience in creating and editing MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches) and MSI database tables etc.

Creating packaging in Windows 7, Windows 8/8.1/10 and Windows XP Environment.

Worked on Various applications to build MSI packages, Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement using Wise Package Studio.

Worked on App-DNA 6.0 for application compatibility testing.

Supported various client problems as a Desktop Support Engineer.

Interface with the end-users and application testers to conduct UAT and/or troubleshoot applications with issues.

Worked on Windows Registry, File System, Services, ODBC Connections, Windows 2000 Active directory services and other facets of Windows OS.

Used SCCM 2007/2012 and CA (DSM Explorer) for distribution in pre-production environment.

Applications Creating and Deploying Using CA IT Client Manager (DSM Explorer).

Packaged applications using Wise Package Studio & Admin Studio.

Created Custom Actions that add additional functionality to an MSI using VB Scripts/ Wise Studio.

Created, designed, developed and executed software configuration management tasks such as software installs, scripting, software deliveries and tracking of build version on multiple computing platforms.

Modifying legacy in house applications for Win 7 and Win 8/8.1/10 Compatible.

Complete life cycle support for application, including UAT testing assistance and Pre production testing and deployments.

Testing packages in different windows systems by using VMware and on separate lab machine for locked-down environment.

Provided second and third-level support for software installs and SCCM deployments.

Provided various architecture plans including new products, making recommendations regarding architectural issues and the tools to be applied in projects.

Coordinated with internal and external teams (on site/offshore) as necessary.

Environment: SCCM 2012, Orca, Wise Package Studio, Admin Studio, VMware 8.0, CA IT Client Manager (DSM Explorer), Windows XP, Windows7, Microsoft visual Studio 6 & 2008, SQL Server, VB Script Wise Script and Batch Script, MS OFFICE 2013, Web SharePoint.

Resurge Solutions LLC, Dallas, TX

Feb 2012 to April 2014

Application Packager

Responsibilities:

Worked on Windows XP to Win 7 migration.

Created application using wise package and admin studio tools.

Deployed application to end users using SCCM 2007 deployment tool.

Provided full desktop service to internal and external end-users with software and hardware problems and supported for Windows PCs/laptops and other IT infrastructure.

Performed OS deployments quickly and efficiently using imaging and deployment tools.

Developed scripts using automation tools to automate and log repetitive tasks.

Installed, configured, and troubles hooted all applications whether new or legacy.

Worked on installing security software’s such as antivirus software and oversee software license renewals.

Worked on distributing software applications to individual and all corporate/agency systems using automated tools such as Citrix and SCCM.

Worked on creating automation application software’s using scripts such as Batch, VB, PowerShell and wise scripts and deploying through LANDesk tool.

Created automation packages in Microsoft Software Installer (MSI) format using provided tools and/or languages that include: Install Shield Admin Studio, Windows Command Shell Script, Visual Basic Script, Visual C++, and Power Shell.

Followed documented package standards that allow packages to be automated/deployed via several method including: MS System Center Configuration Manager (SCCM) 200, System Center Updates Publisher (SCUP), MS Operating System Deployment (OSD), DVD/CD, and File Server Shares.

Provided support to Tier 1 and Tier 2 field support personnel for troubleshooting installation and/or configuration issues that are related to deployed packages.

Created automation scripts to deploy Microsoft and other patches using LANDesk/CA/SCCM tools.

Worked on Automated deployment of Microsoft Windows Operating System patches, Microsoft and 3rd party application patches,

Installed configured and tested operating system including Microsoft Win 2000, XP, server 2003, server 2008, server 2012 vista, 7, 8, 8.1 &10.

Created and deployed desktop/computer operating systems and the application packaging/delivery using SCCM on targeted systems, including Windows 7 and

Windows 10 operating systems hosted on physical and virtual endpoints.

Developed, packaged, and deployed applications to update systems to the latest build.

Worked on installing, configuring and testing HP and Samsung printers, scanners and fax drivers.

Used diagnosed tools (Filemon and Regmon) to identify software issues such as applications launch issues; software registration and software install issues.

Environment: Wise Package Studio, Admin Studio, VMware 8.0, CA IT Client Manager (DSM Explorer), Windows XP, Windows7, Microsoft visual Studio 6 & 2008, SQL Server, VB Script Wise Script and Batch Script, MS OFFICE 2010, Web SharePoint.

Creative Solutions Pvt. Ltd, India

April 2008 to Jan 2009

System Administrator

Responsibilities:

Developed, packaged, and deployed applications to update systems to the latest build.

Worked on installing, configuring and testing HP and Samsung printers, scanners and fax drivers.

Monitored server event logs, performance logs, growth of data on the network, and checking the status of nightly server backups.

Ensures compliance with uptime and performance standards and develops system and product benchmarking and monitoring.

Provided detailed project status reporting as directed by management • Performed day-to-day maintenance and installation of server, network equipment, virtual machines, messaging, backups and storage.

Worked on moderately complex assignments, using judgment to resolve problems and make routine recommendations.

Participated in on-call rotation to provide 24 X 7 production support.

Developed and maintain detailed maintenance and contingency plans and documentation for server infrastructure.

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