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Engineer Customer Service

Location:
Saint John, NB, Canada
Posted:
May 25, 2020

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Resume:

Alexey Nikulin

** ****** **., ***** ****, NB, E*K 2K6 Tel: 506-***-**** Email: adde5o@r.postjobfree.com OBJECTIVE

Communication Systems Technician Position

HIGHLIGHTS OF QUALIFICATIONS

8+ years of experience in information system security in fast paced multitasking environment

Experience in network administration and RF communications

Experience in SIEM IBM Security Qradar, Cisco, Palo Alto

Exceptional accuracy and attention to detail

Excellent organizational, time management and analytical skills

Adaptive, fast-learning, responsible, good-natured, friendly and welcoming

Work well both as a team member and independently with minimal supervision

Customer service mindset

Strong communication skills

AREAS OF EXPERTISE

Communications systems installation

Troubleshooting and analyzing technical problems

Installing and maintaining various systems

(software, hardware, servers, PC, routers,

switches and e.tc)

Providing first line troubleshooting

Developing instructions and procedures

Monitoring and timely escalation of customer issues

Preventative maintenance and upgrades installing WORK HISTORY

Information System and Network Security Division Senior Specialist, Bank VTB, Kazakhstan 2011 to 2019 Senior Specialist of Telecommunications Division, Nurbank JSC, Kazakhstan 2008 to 2011 Head of the Group of Automated Control Systems, Aviation Military Unit, Kazakhstan 2004 to 2008 Head of the Group of Radio Technical Flight Support, Aviation Military Unit, Kazakhstan 2002 to 2004 EDUCATION AND TRAINING

Master's degree in Radioengineering, Academy of Civil Aviation, 2000, Kazakhstan

(Credential assessed by W.E.S.) 1995 to 2000

Cisco Certified Network Associate Routing and Switching 2019 Palo Alto Networks ACE Accreditation Configuration Engineer (ACE) Exam –PAN-OS 8.1 Version 2019 REFERENCES

Available upon request



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