HA LE

SUMMARY

Highly educated and bilingual professional who offers more than 8 years of experience working in fast- paced environments

Skilled team player with strong background in customer service. Works well independently to handle assignments and always ready to go beyond basics assignments.

PROFESSIONAL EXPERIENCE

Garden Grove High School, Garden Grove, CA

Community Liaison (July 2019 – Present)

Provides written translations such as flyers, newsletters, emails, and other communications for teachers, administrators and non-English speaking parents.

Provides oral interpretation for a variety of meetings such as parent-teacher conferences,

Promotes better relations among home, school, and community through outreach opportunities and parent education programs.

OC Registrar of Voter, Santa Ana, CA

Coordinator (August 2016 – February 2019)

Election Services support for recruiting poll workers and polling places, database management and preparation of election materials.

Phone bank representative.

Translation (English - Vietnamese).

Waukesha State Bank, Waukesha, WI

Agent – Teller (January 2014 – February 2016)

Cross-selling bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.

Built Vietnamese customers base in the area.

Promotion of specific events for Vietnamese customers.

Prospected and maintaining the local Vietnamese customers' confidence.

EDUCATION & CREDENTIALS

North Eastern IL University, Chicago, IL

Bachelor and Master’s in Marketing, 2016

Graduated Magna cum Laude

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