Executive Assistant Office

jay joshi

Parkvale Drive, Kitchener, ON, N*R*Y* +1-226-***-**** ***********@*****.***

Professional Summary

Knowledgeable IT professional bringing 3+ years of experience as a Software Support, Android Developer and IT Business Analyst. Successful at documentation, data gathering and creating & performing test cases by using elicitation techniques following agile/waterfall approach. Proficient in using MS Office with basics of office 365 and SQL queries.

Skills

Elicitation and analysis

MS Office and office 365

Excel and basics of VBA

Verbal and Written Communication

User Stories

Business cases

Future Gap Analysis

Pivot Tables & Charts

Campaign performance analysis

Agile methodologies & Scrums

Decision Making

Negotiating

Excel formulas, Pivot tables, spreadsheets

Use Cases and Wireframes

Test cases and UAT

Basics of MS SQL, Visio and Power BI

Email Campaigns

Google Analytics

Work History

Jr. Business Analyst, 07/2019 to 01/2020

CASH 4 YOU CORP (Product Based) – Head Office, Cambridge, Ontario, Canada.

Prepared Excel Reports to track the users applying for loan application via the campaign that were done

Perform UAT of the software, quality assurance and end-user support

Working with developers and various end users for technical compatibility and user satisfaction

Worked on the project of Google Ad Words Campaign with the Marketing and SEO team to help, grow the company’s rank to high level in Google Search

Also, worked as a Credit Specialist – providing credits from $1000 to $15,000 Instalment loans and from $120 to $1,500 pay day loans

Brief knowledge of Credit Counselling, Bankruptcy and Credit Bureau Reports

Understanding the Credit Bureau Report, check for fraudulent transactions and stop/block fraud activities

Worked as a part of Anti Money Laundering team – caught frauds by saving money for the company

Performs tasks such as e-mail Campaigns and campaign analysis with reporting.

Dairy/Frozen Associate, 04/2018 to 07/2019

WALMART CANADA – KITCHENER-WATERLOO, ONTARIO, CANADA

Stock dairy and freezer products, discount management for products

Manage products in the backroom and the inventory

Good customer service and increased sales

Team engagement for good work

Android App Developer, 11/2015 to 06/2017

MIND INVENTORY (Service Based) – AHMEDABAD, INDIA

Developed and provided support for various mobile apps in Android environment

Collaborative, positive, team-oriented mindset

Used Android Studio for front end, and MS SQL Server as a Database tool for back end database

Worked in Agile Environment and Scrum methodology

Knowledge of Beacon technology and worked till the release of Nougat version of Android

Worked with QA team for 3 months and using various testing methods

Software Support Engineer, 12/2014 to 11/2015

GE -Advanced Systek (Product Based) – VADODARA, INDIA

Worked with a company’s self-made product and design, testing.

Assist on-site support staff in debugging application defects, troubleshooting problems

Worked on MS SQL Server for fetching data and updating data using intermediate queries

Provide technical support for released application software, working with development team

Providing prompt assistance and accurate feedback to clients

Got "best work" appreciation verbally from manager for two site locations within India

Helped in decreasing the crashes of system by testing it by 5% in year 2014-15

Education

Post Grad Certificate: IT Business Analysis, 2019

Conestoga College - Kitchener, Ontario, Canada

Bachelor of Engineering: Information Technology, 2014

SVIT College, Gujarat University - VASAD, GUJARAT, INDIA

Diploma of Engineering: Information Technology, 2011

Nirma University - AHMEDABAD, GUJARAT, INDIA

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