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Manager Customer Service

North Bay, ON, Canada
May 25, 2020

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Kaylin Anger Phone: 705-***-****

Address: ** ******** ****


Experience Montanas BBQ & BAR

Head Bartender


Advertised, marketed and recommended drink options to guests to increase guest satisfaction.

Created signature cocktails to complement seasonal menu changes and drive bar revenue.

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.

Supported servers by preparing specialty drinks for patrons in all areas of establishment.

Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.

Managed intoxicated guests and followed alcohol awareness procedures. Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.

Harveys & Swiss Chalet


MARCH 2015 - JUNE 2017

Led employee performance reviews and discussed improvement strategies with each team member.

Trained and mentored new employees to maximize team performance and achieve daily performance objectives.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Oversaw personnel recruitment, performance and scheduling. Maintained open and professional team relationships to quickly identify and resolve issues.

Greeted and assisted all customers daily in high-traffic retailer. Trained current employees on additional job positions to maintain coverage of roles at all times.

Education Chippewa Secondary School JUNE 2013

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High School Diploma

Skills Sanitation

Sharp memory

Accommodating diverse clientele

Inventory control

Outstanding customer service

Suggestive selling

Issue and conflict resolution

Administrative support

First Aid/CPR

Certifications Smart Serve Certified

Food Handlers Certificate

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