Operator Customer Service
Resume:
Miami Gardens, Florida *****
adde3z@r.postjobfree.com
LaQuinta Clark-Hollinshead
(Resume page 1 of 2)
Work Experience
*/**/**** – 4/30/2019
Miami Dade Transit
111 NW 1st Street
Miami, Florida 33128
Position: Bus Operator
Detailed Duties: Deliver Excellence Everyday Day while transporting the citizens and visitors of Miami Dade County in a safe and professional manner.
11/1999 – 9/2003
Carnival Cruise Lines
3655 NW 87th Avenue
Doral, Florida 33178
Supervisor: Alicia Cuevas
Position Held: Customer Service Resolution Representative
Detailed Duties: Worked with booking agents and travel agents to resolve problems and manage in-penalty bookings. Made changes and or fee waiver decisions. Also made decisions to give rate adjustments and or inconvenience compensations for in-penalty bookings.
7/1996 – 9/1999
Andersen & Associates
4722 NW 165th Street
Miami, Florida 33014
Supervisor: Cory Vought
Position Held: Billing Clerk
Detailed Duties: Performed all internal and customer billing for the company’s South Florida Division using in-house computer programs (IBM model 36 and EBS). In addition to performing the billing I was also responsible for creating and maintaining several reports using various Microsoft Office programs. I used MS Word to write customer correspondences, MS Excel to create and maintain spreadsheets to track the billing time and productivity of the company’s service technicians, and MS Access to create and maintain a database which calculated and determined when service was due and done. I also processed all warranty claims and shared the responsibility of the switchboard operator (7 phone lines). I was also the backup dispatcher for the service department.
LaQuinta Clark-Hollinshead
(Resume page 2 of 2)
Education
Goldcoast Schools
5600 Hiatus Road
Tamarac, Florida 33321
Area of Study: Life, Health and Annuity Insurance
Certificate of Completion/2-15 Agent License
Miami Dade College
11500 NW 27th Avenue
Miami, Florida 33167
Area of Study: Education/Nursing
Degree Goal: AS (incomplete)
1997 – 1998 Executrain of Florida
8240 NW 52nd Terrace
Miami, Florida 33166
Area of Study: Computer Training
Type: Microsoft Windows and Office Products
1988 – 1991
American High School
18600 NW 67th Avenue
Miami, Florida 33054
Area of Study: General Education
High School Diploma
Additional Job Related and Character Skills
Commercial Driver’s License (class B with passenger and air brake endorsements)
Detailed Oriented
Friendly
Compassionate
Ability to multitask and function at a high level in a fast paced environment
References will be provided upon request.
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