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Operator Customer Service

Opa-locka, FL
May 25, 2020

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***** ** **** ******

Miami Gardens, Florida *****


LaQuinta Clark-Hollinshead

(Resume page 1 of 2)

Work Experience

*/**/**** – 4/30/2019

Miami Dade Transit

111 NW 1st Street

Miami, Florida 33128


Position: Bus Operator

Detailed Duties: Deliver Excellence Everyday Day while transporting the citizens and visitors of Miami Dade County in a safe and professional manner.

11/1999 – 9/2003

Carnival Cruise Lines

3655 NW 87th Avenue

Doral, Florida 33178

Supervisor: Alicia Cuevas

Position Held: Customer Service Resolution Representative

Detailed Duties: Worked with booking agents and travel agents to resolve problems and manage in-penalty bookings. Made changes and or fee waiver decisions. Also made decisions to give rate adjustments and or inconvenience compensations for in-penalty bookings.

7/1996 – 9/1999

Andersen & Associates

4722 NW 165th Street

Miami, Florida 33014

305-***-**** or 248-***-****

Supervisor: Cory Vought

Position Held: Billing Clerk

Detailed Duties: Performed all internal and customer billing for the company’s South Florida Division using in-house computer programs (IBM model 36 and EBS). In addition to performing the billing I was also responsible for creating and maintaining several reports using various Microsoft Office programs. I used MS Word to write customer correspondences, MS Excel to create and maintain spreadsheets to track the billing time and productivity of the company’s service technicians, and MS Access to create and maintain a database which calculated and determined when service was due and done. I also processed all warranty claims and shared the responsibility of the switchboard operator (7 phone lines). I was also the backup dispatcher for the service department.

LaQuinta Clark-Hollinshead

(Resume page 2 of 2)


Goldcoast Schools

5600 Hiatus Road

Tamarac, Florida 33321

Area of Study: Life, Health and Annuity Insurance

Certificate of Completion/2-15 Agent License

Miami Dade College

11500 NW 27th Avenue

Miami, Florida 33167

Area of Study: Education/Nursing

Degree Goal: AS (incomplete)

1997 – 1998 Executrain of Florida

8240 NW 52nd Terrace

Miami, Florida 33166

Area of Study: Computer Training

Type: Microsoft Windows and Office Products

1988 – 1991

American High School

18600 NW 67th Avenue

Miami, Florida 33054

Area of Study: General Education

High School Diploma

Additional Job Related and Character Skills

Commercial Driver’s License (class B with passenger and air brake endorsements)

Detailed Oriented



Ability to multitask and function at a high level in a fast paced environment

References will be provided upon request.

Contact this candidate