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Engineer Desktop Support

Vasant Nagar, Karnataka, India
May 23, 2020

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Name : G.Thangamani

Address : No **, Annapoornesvari Nilayam, Pattandur aghrahara, ITPL,

Whitefield, Bangalore -560066, Landmark Foyer infinity Mall.

E-mail ID :

Mobile No : 989-***-****


As an IT Engineer seeking a challenging and dynamic position in the field of Computer Information Technology in a quality environment, where my knowledge and experience can be shared and make a significant contribution to any Employer’s business interests.


1) SSLC : 69% Year: 2010

2) HSC : 65% Year 2012

3) Diploma - CSE : 80% Year: 2015


HCL Infosystems ltd : 3 YEARS of Experience as a Associate Customer Engineer

Server & Desktop& Network Administration May 2015 -Jan 2018

TCS on Pay Roll of Team Lease: Desktop Support Engineer from Feb 2019-Present


Technical support of Operating System (Windows 2007/2008/2010 & Linux 7.0.

Remote Administration using terminal service, VNC, Remote Desktop

Producing documentation on operational, system and user procedures & guidelines.

Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.

Thin client troubleshooting (HCL, HP, Dell)

Perform installations, migrations and troubleshooting on systems.

Resolve issues that occur outside work hours whenever needed.

Servers, database and IT infrastructure maintenance and support including configuration upgrade.

Administration of windows, VMware and Servers.

Administration of LAN/WAN, VPN Network and Firewall.

Other tasks and projects as assigned by Manager or Management.

Active Directory

Remote calls

Technical voice calls

Ticketing tools using service now, Sys Aid,

Skype call



Operating System : Windows XP/ Vista/ 7/8/8.1,10,10.4

(Installation, Troubleshooting, Up-gradation)


Operating system: Windows 2008 and 2012

Software : Banking software under FINACLE and domain concepts.

Basic software like MS office, Adobe, browsers, antivirus.

Mailing software like outlook, lotus.

Interested to eagerly learn about different types of domains like Cloud, Linux, Networking, UNIX, and Ubantu.


1.Canara Bank: Migrating systems to win XP to win 8.1,adding in domain, restricting sites, blocking external peripherals,Installing local & networking printers.

2. HCL Repairing Center: 1year working at Hcl Testing and repairing center


3. Catholic Syrian Bank: Cisco switch & Router migration

4. Pallavan Grama Bank Router and switch installation

1.Suncorop (Australian Bank)

Duties and Responsibilities

Management of processes and interfaces between all IT areas with primary focus on providing business support

Manage vendor contacts and relationships

Work effectively within a tight-knit team

We will provide remote 2nd level technical support for defected system and user problems

Adherence to strict SLA and Key Performance Index

Office 365, Outlook 2016, Acrobat, MS Visio troubleshooting

Market Data Applications, including Bloomberg, Reuters and Factset products

2.Societe Generale (Paris Client)

Duties and Responsibilities

Troubleshooted Windows servers, Exchange servers, Citrix Servers, BES servers, Sonicwall routers, network connectivity issues

Office 365, Outlook 2016,

(Active Directory, DHCP, DNS, VPN, RDP/Citrix, Wi-Fi/Ethernet, Outlook/Exchange)

Desktop hardware, printers, Blackberries, iPhone/android smartphones (mainly Activesync)

Malware/virus infections,sundry proprietary industry-specific applications.

Created Active Directory, Exchange, and BES users.

Educated End-users on how to use applications.

Learned new skills and applications as necessary.

Implemented various Powershell scripts to improve efficiency.

Completed 60% more tickets than the average tech.


To work in a learning and challenging environment, utilizing my skills and knowledge to be the best of my abilities and contribute positively to my personal growth as well as the growth of the organization.

All the above details furnished are true to the best of my knowledge and belief.


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