Accomplished IT support specialist with over 3 years of information technology support experience and expertise in GCSS- Army. Exceptional abilities in managing maintenance plans and work order creation. Able to work quickly and patiently with end-users in remote and desk-side environments to resolve issues.
Steady Logistics Specialist with proven abilities in leadership and creative problem-solving skills gained from 3 years as a 92A in the United States Army. I have extensive experience in SAP software and logistic skills. Consistently recognized by superiors for a positive attitude and ability to work with team members to achieve goals.
Highly motivated, effective communicator and quick-thinker with a successful background of 1 combat tour to Afghanistan and 12 combat training events across the country. Able to work well with team members and groups from diverse backgrounds. SKILLS
Increasing efficiency and productivity
Tracking inventory levels and orders
Exceptional telephone etiquette
Fort Bragg, NC
United States Army/ Aug 2016 to Current
Exceeded specific team goals, partnering with staff to share and implement best practices. Automated office operations, managed client correspondence, and supplied record tracking and data communication services.
Supported coworkers with advanced technological knowledge including network support, computer imaging, and computer maintenance.
Processed sales orders and completed administrative tasks, including bookkeeping, purchasing, and tracking.
Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Tackled troubleshooting and problem resolution to support end-user technical issues. Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Conducted hands-on technology training programs to assist use of newly implemented hardware and software.
Performed daily maintenance of computer systems to keep network processes fluid. Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
Fort Bragg, NC 28307
Directed automated supply systems and liaised between supply and data processing sectors to facilitate smooth transitions.
EDUCATION AND TRAINING
Some College (No Degree): Information Technology
Colorado Technical University
Colorado Springs, CO
156 credits earned
ACTIVITIES AND HONORS
-National Defense Service Medal
-Afghanistan Campaign Medal
-Army Achievement Medal
-Good Conduct Medal