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Experienced in managing clinical teams and cross-application initiatives

Epic Systems and Project Management Skills Summary:

10+ years of experience in software and technology

* ***** *f AGILE/SCRUM product management experience, directly managing over 50 employees

5 years of experience working in major or public companies over 5000 employees

3 years of Epic IS system implementation experience at Epic systems as a manager

4 Epic Systems OpTime Anesthesia implementations at major multi-hospital organizations (2 full installs, 2 add ons)

1 client received HIMSS Analytic Stage 7 Award

Actively supported 20+ OpTime, Anesthesia, EpicCare Inpatient hospital, and EpicCare Ambulatory clinic go-lives.

Certified in Epic OpTime, Epic Anesthesia, Epic Reporting, and Epic MyChart. Experienced in clinical workflows.

Experienced in Epic Flight Plan Implementation Methodology

Experienced in Epic charging, masterfile imports and import specification troubleshooting and configuration

Experienced in Epic system security, location security, security class build and configuration

Experienced in Epic user, user role, user template build and configuration

Experienced in SmartText statement design, build, configuration, and testing

Experienced in Epic training environment build, lesson plan design and instructional designer methodology

Experienced in Epic integrated testing from patient creation, to clinical to discharge. Performing all steps and builds.

Experienced in Epic Sherlock administration and issue tracking Epic Systems – IS Implementation Consultant Manager Wisconsin, USA 10/2010-4/2013

Led the enterprise B2B EMR IT System implementation of UCSD Medical System, Texas St. Luke’s Hospital System, Wisconsin Aurora Healthcare, and New York Medisys Hospital System with a focus on perioperative clinical areas.

Led presentations and discussions with hospital directors, executives, doctors, nurses, administrative staff and other stakeholders to align overall implementation scope, workflow mapping and set implementation roadmap.

Partnered with both Epic and client-side teams from ADT, Orders, ClinDoc/Stork, ASAP, Willow, Interface, Phoenix, Radiant, HB and PB to ensure a well-connected patient journey from the Ambulatory clinic to Inpatient hospital.

Collaborated with client-side IT analysts and managers to determine the optimal Epic toolsets to be used for each workflow and executed system build in POC environment.

Ensured clinical data structure is synchronized across departments and assigned to the appropriate masterfiles in order to conduct Epic reporting and to satisfy requirements for Meaningful Use and SCIP.

Worked with Epic Super Users from the hospitals to mirror and test various user workflows in the TST environment by designing and testing test scripts specifically for each scenario.

Mapped out and connected various physical devices such as computers, ventilators, anesthesia machines, etc.

Evangelized and trained Epic Super Users and end users to ensure long term IT system adoption.

Successfully managed 2 systemwide implementations and 2 addon implementations with one client receiving a HIMSS Analytics Stage 7 Award.

Actively supported 20+ OpTime, Anesthesia, EpicCare Inpatient hospital, and EpicCare Ambulatory clinic go-lives.

Improved patient safety, patient care quality, and hospital ROI business efficiency through workflow optimization and data reporting.

Led, mentored and grew multiple Epic-side implementation consultants and projects to ensure personal growth, client success, implementation efficiency and outcome.

Certified in Epic OpTime, Epic Anesthesia, Epic Reporting, and Epic MyChart. Experienced in clinical workflows. Pfizer – Pharmaceutical Sales (Internship) Los Angeles, USA 6/2008-9/2008

Targeted key physicians in the sales territory through analysis of prescription amounts, patient population, and patients’ insurance plans. Promoted and marketed Lipitor to physicians in the Los Angeles area.

Analyzed samples-sales conversion rates to effectively distribute promotional items and maximize sales effort. adddsn@r.postjobfree.com +1-747-***-****

894 Barney Common, Livermore, CA 94550, USA

MICHAEL TSENG

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Studied and analyzed clinical trial publications regarding cholesterol lowering medications and strategically presented information to physicians and nurse practitioners

Camex Games – COO and Product Management USA / China 11/2015 – 1/2020

Led B2C software-as-a-service (SaaS) video game products from concept to launch on mobile, desktop, and website.

Determined product vision based on team core competency, user base, and market research.

Set requirements and oversaw design of battle gameplay systems, economic and RPG system, UI/UX and animations.

Collaborated with game designers, client/server-side developers, and art designers to launch the MVP product.

Drove the adoption of data analytics to track user cohorts activity, retention, payments, conversion and ROI metrics.

Implemented product design, engineering and live operation processes to ensure successful launch and updates.

Significantly decreased critical issues surfacing in production environment and increased rate of issues resolution.

Exceeded benchmark by improving D1 retention from 25% to 45%, and D7 retention from 10% to 20% though user behavior data analysis, player feedback, and A/B testing.

Improved payor percentage from 1% to 5% through shop’s UI/UX optimization, behavior-based in-app purchases and promotions, and subscription payment system.

Increased subscriptions revenue from 10% to 20% of total revenue while increasing overall user lifetime value.

Built strategic partnerships with Apple App Store, Google Play, Microsoft, Amazon, Steam to secure marketing resources worth millions of dollars. Products featured over 20+ times in all countries.

Acquired user through paid campaigns on Facebook, Google AdWords, and other digital advertising channels.

Camex was 1 of 2 Chinese companies featured on Google I/O worldwide conference as a success case study.

Camex was 1 of 4 Chinese companies chosen by Apple App Store to be in the subscriptions pilot program.

Products received a user rating of 4.8/5 on all major platforms and were praised by major industry media worldwide.

Received millions of downloads and generated over 12 million USD in sales from mobile, desktop, and web platforms.

Grew the company from 10 to 50 employees; transforming the company from a local developer to a global publisher.

Transformed company from 10 years of negative profit to annual positive profit of 3 million USD. Vocinno Technologies – VP of Products Shanghai, China 4/2013 - 11/2015

Collaborated with CEO, tech lead, and art designer to create B2C product vision and concept.

Led development of social and online to offline (O2O) products on android and iOS platforms.

Managed R&D team to ensure deadlines are met and quality products are delivered through rigorous testing.

Grew team from 5 to 50 employees; led team to 3 rounds of investor funding totaling over 2 million USD. Intuit – Business Data Analyst (Part Time) San Diego, USA 1/2009-8/2010

Analyze website test data and point of upsell to assist Web Team to optimize website layout.

Related retention rates to changes in product mix, upgrading rates, and PRS scores to uncover customer behavior.

Analyze sales channel data to determine units’ net gains and losses in partnerships year over year.

Create presentations using Mekko Graphics for manager’s weekly update to General Manager and senior staff. Traveler’s Companies – Insurance Bond Analyst (Internship) Los Angeles, USA 6/2009-9/2009 Education

University of California San Diego, Rady School of Management San Diego, USA 9/2005 - 3/2010

Major: Biology, B.S. Minor: Economics

Academic Provost Honors

Skills & Interests

Languages: English (Native), Mandarin (Native), Cantonese (Conversational), Japanese (Basic)

Skills: Scrum/Agile Project Management, Product Strategy, Market Analysis, Data Analysis

Software: Microsoft Word, Excel, Access, Outlook, Wireframe, UI/UX Design, Mekko Graphics, Photoshop, Flash

Courses: C++ Programming, Accounting, Finance, Business Strategy, Marketing, Project Management, Macro and Micro Economics, Biology, Chemistry, Physiology, Genetics, Physics

Interests: Technology, Healthcare, Blockchain, Artificial Intelligence, IoT, Investing, Traveling, Running

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