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Manager Analyst

Wake Forest, NC
May 22, 2020

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Scott J. Lewis

Wake Forest, NC ***** • 919-***-**** •

Quality Assurance Testing Specialist

Technically sophisticated professional with solid history of success in medical insurance and healthcare environments. Strong ability to manage projects from concept to completion ensuring on-time, on-budget, and on-target results. Demonstrated skills in helping develop and implement processes and procedures that enhance efficiencies.

QA Testing / Strategic Business Planning and Implementation / Project Management / User Training

Documentation / Troubleshooting and Issue Resolution / Microsoft Office Suite / Client Education

Process Documentation/Flow / Requirements Development / Results Analysis / Claims Processing


Test Director/Quality Center, Mainframe Databases, Proprietary Reporting, TSO/ISPF, Electronic Claims Submission, Eligibility Systems, Electronic Data Interchange, Mainframe Applications, Software/TSO, DB2, Waterfall, Agile, Script Writing, SDLC

Course Completion – SQL

Course Completion - Tableau


Resident Technician/Concierge (2017-Present) Altria Senior Living, Wake Forest, NC

Handle maintenance and cleaning of resident apartments in independent community. Assist residents with Stage 1 dementia with safe transfer and basic chores, etc. Help develop and ensure smooth processes.

Key Achievements:

Named Employee of the Month, October 2017.

Substitute Teacher (2016)

Envision Science Academy; North Forest Pines Elementary, Wake Forest, NC

Led diverse array of courses for 23-26 students in grades 1-12.

Key Achievements:

Taught exceptional students at charter school.

Encouraged students to think differently based on story analysis and working with each piece of data to design positive and negative scenarios.

Volunteer (2012-2015) Thales Academy-Wake Forest, NC

Served as chaperone for numerous field trips. Helped school with student lunch needs. Handled set up and tear down logistics at special events.

Senior WebIT Quality Assurance Specialist/Manager (2010-2012); Testing Specialist (2002-2012)

Cigna, Bloomfield, CT

Oversaw 12-person testing team in cross-functional initiatives. Attended business requirement and system design reviews. Reviewed business design documents to guarantee proper applications function, Tested business and technical aspects of e-commerce applications and systems interfaces. Collaborated with business partners to note test conditions. Partnered with various source system teams seeking appropriate test data. Created test plans, lists, and strategies, and data requirement documents. Analyzed and recorded system bugs and designed, entered, and introduced test scripts in Test Director/Quality Center. Tracked and communicated testing phase progress to project teams.

Key Achievements:

Led team to years of successful website implementations.

Helped construct key healthcare website by reviewing functional specifications, devising comprehensive test cases, conducting detailed testing, and discovering defects.

Connected business team to developers for nearly seamless implementations especially on launch day.

Participated in Functional/Acceptance/End-to-End/User Acceptance/and Business testing initiatives.

Additional Experience

Business Analyst, Medicare Division EDS, Hartford, CT

Coordinated daily testing

Analyzed requirement needs

Conducted conformance reviews with interfacing teams and field offices

Developed and maintained business documentation

Business Analyst / Account Manager, Ingenix Division United HealthCare, New Haven, CT

Supported customer requests using proprietary reporting tool

Created detailed analysis for improved plan performance

Planned and prioritized customer deliverables to ensure established profit margins

Participated in numerous in-depth client-specific analyses

Implementation of new clients

IS Business Analyst, Medicare Division United HealthCare, Hartford, CT

Liaison between IS and field locations, HCFA and technical staff

Worked with multiple divisions streamline online processing

Worked with different internal and external groups to resolve issues

IS Business Analyst, Uniprise Division – Reengineering United HealthCare, Hartford, CT

Worked with multiple divisions streamline online processing

Worked with different internal and external groups to resolve issues

President Life's a Beach Tanning Salon, Avon, CT

Responsible for day-to-day operations, and all financial aspects.

Manager Hannoush Jewelers, Auburn, MA

Staff management, scheduling, budgets.

Sales Associate Zales, Rutland, VT/Auburn, MA


Bachelor of Science in Marketing

Castleton State College, Castleton, VT

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