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Jimmy Wilson - Independent Consultant/Project Manager

Cartersville, GA
May 22, 2020

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*** ***** ***** ****

Cartersville, GA 30121

Cell: 770-***-****


Certified Project Management Professional (PMP) and veteran consultant with diverse experience in the areas of customer service, finance, technology and operations. Proven ability to analyze complex business problems, formulate and implement strategic solutions, and build and motivate teams. Trusted advisor to Officers and Senior Management regarding critical business initiatives. Unique understanding of business and technology. Demonstrated ability to develop and implement processes and solutions required to efficiently and effectively deliver value. Expertise includes:

Strategy Development and Implementation Project Management

Process Improvement and Innovation Change Management

Data Migration Processes Vendor Evaluation and Selection

Management of remote/off-shore teams Relationship Management

Business Intelligence Loyalty Systems


Pinnacle Consulting Services, Inc – Atlanta, Georgia 2000– Present

Independent Consultant/Project Manager

Major Clients

InterContinental Hotels Group (IHG) 2011-2017; 2018-2020

Led effort to define and document data migration processes integrating technical solutions and business processes

Created Excel spreadsheets with Visual Basic coding to facilitate data collection for hotels

Created Excel-based solution for validation and analysis of data entry for hotel inventory

Trained and managed team of off-shore technical resources responsible for executing migration of hotels from legacy reservation system to new community-model solution

Led requirements definition and documentation for internal applications to connect to third party reservation system; served as analyst for security requirements for the development of the third party system

Served as subject matter expert for technical and business processes for inventory conversion for hotels

Delivered solutions to provide business intelligence reports/dashboards to business partners on-time and on-budget as project manager; successfully led effort to complete transition from legacy reporting tool to a web-based solution leveraging Teradata and Business Objects

Successfully directed multiple projects simultaneously to enhance Loyalty applications while maintaining budget responsibility for Maintenance/Small Enhancements in addition to Project budgets for individual projects; technical areas for projects included Point of Sale (POS), Web and Mobile interactions with Loyalty applications

Delta Air Lines 2017-2018

Managed multiple API projects requiring integration of Waterfall teams with Agile teams in a transitional/hybrid Information Technology organization

Cox Enterprises 2003-2008; 2010-2011

Managed project to implement security incident management tool (Perspective) across multiple subsidiaries for a diversified corporation with domestic and international interests

Managed project to implement Single-Sign-On for subsidiary employees

Managed implementation of 13 intranet sites utilizing internal resources and external resources, including off-shore resources, on-time and on-budget

Managed organizational change for successful nationwide implementation of PeopleSoft Time and Labor

Managed internal resources, contract resources and vendor resources to develop and implement a Kofax document imaging solution integrated with a pension department’s external service provider on-time and on-budget.

Served as Change Manager for client’s nationwide implementation of Oracle Incentive Compensation

Managed multiple vendors and an internal team to successfully implement Selkirk Financial’s Treasury Manager and ConjecSure products; developed and implemented process innovations including the automation of many tasks that were previously performed manually; created Excel spreadsheets, with Visual Basic coding, to automate data capture and analysis such that tasks could be completed at a server level rather than individual work station thus freeing key resources to perform strategic tasks

Identified contractual, process and business issues related to proposed solutions and consult with Senior Management to achieve positive impact on the client’s organization

Served as a consultant to client's project teams in software and vendor screening and selection. Establish SLA’s for vendor performance; drafted contractual language for outside counsel to include in master services agreements

Participated in long range planning activities for applications and initiatives affecting the client's technical and business objectives

Atlanta Gas Light Company 2000-2003

Served as Project Manager with deliverable and budget responsibilities in gathering requirements, designing and coding changes to Customer Information System to support client’s Automated Meter Reading initiative while, simultaneously, serving as a consultant to the business team in defining the solution and negotiating with multiple vendors for key pieces of the overall solution

Worked closely with senior level leadership, including C-Level leaders, to assess viability of proposed solutions associated with multi-million-dollar projects

Computer Associates International, Inc. – Atlanta, Georgia 1998-2000

Project Manager – Utilities Industry Practice

Directed 30+ employees, including three team leads, and managed annual budgets of approximately $10 million to support client’s production Customer Information System. Responsibilities included 24 X 7 support, maintenance, regulatory enhancements and integration of new technologies

Worked with client to develop and implement change management processes to address planned enhancements as well as emergency fixes related to production issues. Negotiated SLA’s and then measured and managed team performance to achieve agreed upon SLA’s

Developed and implemented resource utilization program that facilitated the utilization of inexperienced resources in critical roles to allow for accelerated employee growth while maintaining high quality service to clients while achieving a near 100% billable rate

Developed and implemented quality assurance program for reviews of code and test results prior to migration of application changes

Recruited resources for team and performed development and salary reviews

Developed inexperienced consultants to allow effective transition of leadership responsibilities

Managed team that played key role in client’s successful transition to an outsourced mainframe service provider. Developed and implemented custom application to replace software impacted by licensing issue.


Graduated from Jacksonville State University “With Distinction” with a Bachelor of Arts degree in Communications. Named as an Academic All-American. Recognized as Outstanding Graduate in Communications

Project Management Professional certification (PMP) from Project Management Institute (PMI)

Professional Scrum Master I

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