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Technical writer

Fort Collins, CO
May 22, 2020

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KENDAL W. STITZEL 970-***-****

**** *. ******** ***. **** Collins, CO 80521


Extensive experience as engineering technical

writer, including help systems, web

development, proposal writing, and editing.

Experienced user of standard publishing and

development tools including Office, Madcap

Flare, Confluence, FrameMaker, RoboHelp,

Author-It, Acrobat, Dreamweaver, Oxygen

XML Editor, Visual Studio.NET, and others.

Excellent interpersonal communications skills

and ability to work with technical personnel to

collect information.

Experience with standard formats (HTML,

XML), source control, and content

management systems.

BA in Technical Journalism, minor in

computer science.


Contract Technical Writer, Keysight Technologies, Loveland, CO, 02/18-02/20

Created, updated, and edited documentation for hardware and software test products for solar, battery, and power transistor systems including system drawings, screen captures.

Assisted with preparing Statement of Work documents and related drawings for custom hardware projects.

Tools used: Confluence Wiki, Madcap Flare, FrameMaker, Microsoft Office, Visio, SnagIt. Contract Technical Writer, XetaWave, LLC, Louisville, CO, 05/17-10/17

Updated and edited user manuals for industrial radio systems for Windows and Linux operating systems.

Migrated manuals from Microsoft Word to Madcap Flare, including creation of PDF layouts.

Tools used: Madcap Flare, Microsoft Office/Visio. Contract Technical Writer, Agilent Technologies/Keysight Technologies, Loveland, CO, 03/14-03/17

Created, updated, and edited engineering hardware and software systems for electronic instrumentation applications for Windows and Linux operating systems.

Updated and rebranded help and online documentation for test equipment licensing, command assistant, and software development products.

Tools used: Confluence Wiki, Madcap Flare, FrameMaker, Document!X, Doxygen, Microsoft Office/Visio, Gliffy, Visual Studio, TFS, Git, SnagIt.

Contract Technical Writer, Crop Production Services, Loveland, CO, 08/13-03/14

Created, updated, and edited online DITA-based IT documentation for multiple electronic accounting ledger systems (PeopleSoft, SAP, ADP).

Tools used: Oxygen XML Author, Microsoft Office/Visio, SharePoint. Senior Technical Writer, Symplified, Inc., Boulder, CO, 11/11-05/13

Created, updated, and edited online help, API manuals, help-desk procedures, and system component graphics for cloud security and identity management applications.

Tools used: Author-It, Madcap Flare, Microsoft Office/Visio. Contract Technical Writer, IBM Corp., Boulder, CO, 09/10-11/11

Created, updated, and edited manuals and procedures for federal data center applications, system procedures, security accreditation and certification, network security operations, and policies.

Created documentation for federal cloud computing application.

Tools used: Microsoft (Office, Visio), IBM (Rational Portfolio Manager), BMC (Remedy). Contract Technical Writer, Hewlett-Packard Co., Fort Collins, CO, 09/09-08/10

Created and updated maintenance and user manuals for HP workstation computers.

Assembled and disassembled computers to document new products and assemblies.

Produced photos and diagrams and worked with technical illustrator to create high-quality graphics.

Tools used: Arbortext (Epic XML Editor), Adobe (Illustrator), Microsoft (Office, Visio), Vasont CMS. Contract Technical Writer, USDA, Fort Collins, CO, 01/09-05/09

Updated Java/HTML help file and XML definition file for major USDA tracking application.

Updated user manual with new text and screen shots.

Tools used: Adobe (Dreamweaver, Illustrator), Microsoft (Word, Visio). Technical Writer, SkyeTek, Inc., Westminster, CO, 7/06-8/08 (contract and direct-hire)

Wrote user and reference manuals for RFID products, including software specifications, API guides, web-based management software, installation, integration, and troubleshooting.

Created mechanical drawings, illustrations, and photographs to document products and connecting hardware, including layout diagrams, schematics, and illustrated training materials. See 2nd page

KENDAL W. STITZEL 970-***-**** Page 2

Tools used: Adobe (FrameMaker, Acrobat, Illustrator, Photoshop), IXgen, Microsoft (Office, Visio). Contract Technical Writer, Agilent Technologies, Loveland, CO, 9/05-2/06

Updated online manual set and help system for new circuit board products for electronic test systems.

Created new or updated legacy technical illustrations (layouts, schematics, isometrics, circuit paths).

Tools used: Adobe FrameMaker, Microsoft Visio, Corel Draw. Contract Technical Writer, NewsGator Technologies, Denver, CO, 7/05-8/05

Wrote system administration manual for news aggregator client-server application. Contract Technical Writer, USDA, Fort Collins, CO, 9/02-6/05

Wrote, edited, and maintained installation and user guides for major USDA client-server application.

Created network drawings and documentation sets for network applications.

Developed, maintained, and updated help systems for multiple web sites and web-based applications.

Tools used: Microsoft (Visual Studio, Office, Visio, FrontPage), Adobe RoboHelp. Contract Technical Writer, Enginuity, Inc., Fort Collins, CO, 3/02-8/02

Developed manual for new software/hardware product for large engine control system.

Created user illustrations based on AutoCAD technical drawings.

Tools used: Microsoft (Word, Publisher), Adobe (PageMaker, FrameMaker), AutoDesk AutoCAD. Learning Products Engineer, Hewlett-Packard Co., Fort Collins, CO, 8/95-8/01

Wrote, edited, and maintained documentation set for major Unix software distribution product, including 500-page manual, 150 pages of help text, and 200 pages of command reference pages.

Updated quarterly releases of CD booklets, user guides, and multi-chapter reference manuals for patch distribution product. Design changes resulted in 100-percent positive customer feedback.

Developed, published, and maintained multiple web sites using HTML. Helped implement XML conversion scheme that resulted in a seven-to-one reduction in maintained code.

Assisted translators in internationalizing on-line and print products. Implemented web status reporting of project that greatly simplified project tracking for translators.

Created and edited project documentation (requirements, use cases, audience analysis, specifications, test plans).

Tools used: Adobe FrameMaker, Altova (XML Spy, XML Editor), HP HelpTag, emacs, vi. Contract Technical Writer, Hewlett-Packard Co., Loveland, CO, 3/94-8/95

Maintained multi-volume manuals and on-line help for major electronics test system.

Developed new manual and help text for PC based electronic test systems.

Tools used: Adobe FrameMaker (Unix and PC), HP HelpTag, Microsoft Word. Technical Writer/Proposal Writer, Auto-trol Technology Corp., Denver, CO, 11/92-1/94

Created technical sales/service proposals in response to RFPs from industry and government.

Developed user manual for major Unix-based networking product, software converter manuals.

Tools used: Microsoft Word, Adobe FrameMaker.

Technical Writer, Optical Publishing, Inc., Fort Collins, CO, 12/90-5/92

Wrote and maintained user manuals and on-line help for US Navy and UK Postal Service products. Assistant Editor, Duke Communications International, Loveland, CO, 1/90-10/90

Edited magazine articles and columns for monthly IBM midrange computer industry publication. Technical Writer, Apogee Robotics, Fort Collins, CO, 3/89-10/89

Wrote operator, software, and maintenance manuals and produced promotional materials for major robotic guided- vehicle system. Tested documented procedures against actual equipment. EDUCATION

Bachelor of Arts, Colorado State University, 1987

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