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Customer Service Data

Denver, CO
May 22, 2020

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Jeremy Lovato

***** * **** **.

Arvada, CO *****

720-***-**** Cell

303-***-**** Home


Metropolitan State College, Denver, Colorado

Bachelor of Science (May 2012)

Major: Computer Information Systems (Emphasis in computer network administration skills, statistical analytics and engineering both software and servers)


Certificate: Information Systems Analyst

Awarded by: Institute for the Certification of Computing Professionals

Issued: May 2012

Certification Number: 12050

Certificate: CompTIA Network+

Awarded by: CompTIA

Issued: December 31, 2014

Career ID: COMP001020807215

Training: Cisco Certified Network Associate


●Experience troubleshooting and assisting others with a multitude of devices and instruments both technological and scientific

●Experience working with high level software and hardware.

●Provide direction in purchasing new technology and setup of said new devices, from low to high level.

●Ability to convey data and statistics in meaningful ways both verbally and written, to both groups and individuals.

●Well versed in documentation as well as creation of technical documents.

●Works well as a team member and individually, including self management skills.

●Willingness towards continuing education and learning new systems.

●Strong work ethic.

Work History

Employer: Jefferson County Public Schools

Location: 809 Quail St. Building #1, Lakewood, Colorado, 80215

Title: Enterprise Client Technology Support and Services, Site Tech

Lead:Renee Major 303-***-****

Employed: March 2015 - Present

Primary Responsibilities

●Diagnose, research and resolve technical issues.

●Troubleshoot, repair, configure and upgrade computer hardware components.

●General computing and networking knowledge.

●Mobile technology management, configuration and troubleshooting, including experience with iPads and Chromebooks

●Design and release technical documentation.

●Perform physical and network connectivity troubleshooting.

●Provide excellent customer service, both over the phone as well as in person.

Additional Considerations

●Have received only outstanding reviews, including high ratings from user surveys.

Employer: Costco

Location: 5195 Wadsworth Blvd., Arvada, CO 80002

Supervisor: Ms. Liz Soares 303-***-****

Title: Front-End Lot Crew

Salary: 11.50/hour plus benefits/36 hour week

Employed: April 20 2013 to August 26 2013.

Primary Responsibilities

●Provide customer service, including interaction with all members.

●Self manage workload and time scheduling.

●Be able to grasp and perform a variety of responsibilities depending on need.

●Work in a team setting with peers.

.Additional Considerations

●Received award for excellent customer services.

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