Administrative Assistant Customer Service

Nathan Sare

San Francisco, CA 925-***-**** **********@*****.***

CAREER PROFILE

●Legal Administrative Analyst with 1+ years of experience in analyzing and performing accounting adjustments to large benefit records with use of Microsoft Excel and specialized government computer coding. Heavy implementation of policy and procedure to make determinations of claimant eligibility for payments up to $100,000 or more.

●Experienced Administrative Assistant through federal internships Includes supporting multiple personnel, developing and auditing expense reports, project prioritization, and domestic travel.

●2+ years of experience in program development including budget tracking, on-site logistics, and successful execution.

●3+ years of experience in customer service in team oriented and fast paced environments.

PROFESSIONAL EXPERIENCE

U.S. Social Security Administration Richmond, California

Legal Administrative Analyst August 2018 – February 2020

●Reviewed, researched, and validated multiple SSA benefits cases while maintaining a 90% accuracy to ensure that all applicants and their benefit packages are compliant with agency guidelines and federal policies.

●Performed accounting adjustments and actions upon benefits of beneficiaries through specialized SSA system coding and utilizing Microsoft Excel.

●Thoroughly analyzed Master Beneficiary Records to determine claimant’s eligibility to receive payments up to $100,000 or more.

●Conducted daily phone calls with beneficiaries in order to obtain and provide information needed to further process their case or to resolve issues or discrepancies and to inform them of their rights under Social Security Laws.

AEI Consultants (via Robert Half) Walnut Creek, California

Project Coordinator - Temporary April 2018 – June 2018

●Tracked and managed all Agency projects; making minor changes to reports while ensuring timely turnaround time.

●Coordinated site visit scheduling with clients and project managers/field specialists; ensured that the PMs have the necessary documents and materials that are needed for project completion.

●Maximized cost efficiency by using past project site documentation that can be recycled for new project sites.

U.S. Department of Health and Human Services: Office of Inspector General Concord, California

Administrative Assistant – Summer Intern June 2017 – August 2017

●Responsible for administrative tasks including personnel file management and assisted in coordinating travel arrangements for Law Enforcement (LE) Special Agents.

●Provided great customer service by greeting visitors, accepting packages to include sensitive evidence, and distributing incoming mail.

●Assisted office administrator travel and process expenses for expense reports.

●Assisted LE Special Agents in assessing research-based documents for legal review.

●Independently developed a large contact database as part of an Agency wide records management project.

U.S. Department of Defense, U.S. Air Force Fairfield, California

Administrative Assistant – Summer Intern June 2016 – September 2016

●Assisted Travis MXG personnel with employee record keeping, review of personnel qualifications, and auditing financial statements.

●Worked closely with the administrator of manpower in maintaining the manpower tracking system to ensure the information is up-to-date for the MXG facilities.

●Collaborated with MXG Facilities Manager and military personnel to create databases, graphs, and diagrams for an on-base civilian building project using Microsoft Excel.

●Assisted the Financial Manager in auditing monthly expense reports for the MXG facilities.

●Sorted and distributed incoming messages and sensitive documents to military and civilian personnel.

California State University of Sacramento Sacramento, California

Program Coordinator August 2014 – June 2016

●Planned, advertised, and executed community events in the Residential Halls of Sacramento State promoting community engagement amongst the students.

●Collaborated with managers on all on-site logistics, including accommodations, snacks, and guest speakers.

●Maintained budget and tracked expenditures/transactions per event.

●Demonstrated ability to creatively develop successful new events every semester.

EDUCATION

California State University, Sacramento August 2013 – December 2017

●Business Administration: Human Resources Management, 2017

ADDITIONAL SKILL & SOFTWARE EXPERIENCE

Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Tableau, HTML, Quickbooks, Python, JavaScript, Near Fluency in speaking Tagalog, Adaptability, Project Prioritizing, Time Management, Teamwork, Active Listening, Collaboration, Data Analysis, Public Speaking, Decision-making, Social skills, Technical Writing, Communication, Problem-Solving

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