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Engineer Software

Coimbatore, Tamil Nadu, India
May 23, 2020

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System Admin Mobile: +918*********


To gain meaningful employment with a company that will allow personal and professional growth without limiting the opportunity for further enlightenment and enhanced education.

Professional Experience:

Organization : Bypro Technologies

Designation : System Admin

Period : Nov 2015 to Mar 2019

Client Name : Strides Shasun

Organization : CMS IT Services

Designation : Customer Support Engineer

Period : Oct 2013 to Oct 2015

Client Name : Cognizant Technology Solutions (EMP ID: 396817)

Organization : Source HOV

Designation : Associate

Duration : Oct 2011 to Sep 2012

Educational Summary:

MCA from Anna University of Technology, Coimbatore.

BSc Computer Science from St. John’s College, Palayamkottai.

Cognizant Technology’s Responsibilities:

Hardware/Software/Networking issues and Responding Emails Spontaneously.

Remote tools RDP and Dame Ware tools used to connect Client Machine for troubleshooting the issues.

Network printer configuration and troubleshooting.

Attending user calls through Remedy ticketing tool.

Knowledge in applying Patches and software updates in Windows.

Checking SCCM compliance and Noncompliance machines (Boot password & USB).

Troubleshooting Microsoft Outlook connectivity issues and Configurations of Email clients Outlook.

Installing and Configuring Software’s like Oracle Client, Citrix, and VPN Client, Informatica 9.5.1, UFT, Visual Studio, SAP. etc…

Handling RAMS (Resource Allocation Management system) for Hardware parts and software installation.

GSD (Global Service Desk) operations and Maintain SLA priority for resolving the issue.

I have closed the GSD tickets 8 daily and Maintain machines around 500 above.

We have support with client networks teams for checking connectivity.

Anti-Virus Administration - McAfee Virus Scan Enterprises 8.8.

Call logging with vendor for the defective hardware parts and replace the same.

Wi-Fi Configuration and troubleshooting.

Helpdesk support - Providing first line technical support; answering support queries via phone, email and chat.

Research new technology and implement it or recommend its implementation.

Handling and Maintain Asset Inventory (Location machines) for Allocation and Release machines and generate the reports.

Bypro Technologies Responsibilities:

Software/Networking issues and troubleshooting.

TightVNC tools used to connect Remote Machine for troubleshooting the issues.

Attending user calls through Symphony ticketing tool.

Configurations and Troubleshooting Microsoft Outlook 2013 or office 365.

Need to take mail backup to Secondary HDD like Lotus and Outlook.

Installing and Configuring Software’s like Prochem, ChemDraw and MS Office.

Local and Network printers Configuration and troubleshooting.

Checking Anti-Virus update daily basics Like Trend Micro.

Wi-Fi Configuration and troubleshooting.

Call Logging with Vendor for the defective hardware parts and replace the same.

Managing Users, Groups & OU and providing access permissions to the folders and drives in Windows Server 2003,2008 & 2012 & R2

Printers, Disk space, Network, Servers and Workstations, Performance checking regularly.

Monitoring Disk space and Performance and troubleshooting.

Unlock the user account password and Reset.

Coordinating system backups conducted daily, weekly, monthly basics.

Operating Systems:

Windows 8 & 8.1 and Windows 10, Windows Server 2008, Server 2012 & R2,

Server 2016

Skills in REDHAT (Linux):

Knowledge in Servers like DNS, Apache, DHCP, Raid, Proxy, FTP, NFS, Send Mail, SSH, Samba, SSL, CRON Jobs, VNC, Disk Management, Maria-DB, Firewall, Telnet.

Skills in AWS:

Knowledge on Cloud services like IAM, EC2, S3, VPC, EBS, ELB, ROUTE53, AMI, PEERING, AUTO-SCALING, VPN, CLOUD WATCH.

Field of Interest:

AWS, Thin Client, Azure, Networking, Big-data

Courses Certificate Learned:

REDHAT (Linux), AWS(Amazon Web Services)

Personal Details:

Father’s Name : Mr. Santhanam .P

Date of birth : 30-05-1987

Sex : Male

Religion : Hindu

Nationality : Indian

Marital Status : Married

Languages Known : Tamil, English (Speak Read and Write)

Passport No : K8995101

Permanent Address : 1P, 51 VNS Main Road,

Vallam, Shencottai,


Present Address : 11/6 Rayapuram Extension,

2nd Street, LRG Layout,




I hereby declare that all the information above are true and correct to the best of my knowledge and belief.

Date: Regards,

Place: Thirumalai Kumar S

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