THIRUMALAIKUMAR.S E-mail: email@example.com
System Admin Mobile: +918*********
To gain meaningful employment with a company that will allow personal and professional growth without limiting the opportunity for further enlightenment and enhanced education.
Organization : Bypro Technologies
Designation : System Admin
Period : Nov 2015 to Mar 2019
Client Name : Strides Shasun
Organization : CMS IT Services
Designation : Customer Support Engineer
Period : Oct 2013 to Oct 2015
Client Name : Cognizant Technology Solutions (EMP ID: 396817)
Organization : Source HOV
Designation : Associate
Duration : Oct 2011 to Sep 2012
MCA from Anna University of Technology, Coimbatore.
BSc Computer Science from St. John’s College, Palayamkottai.
Cognizant Technology’s Responsibilities:
Hardware/Software/Networking issues and Responding Emails Spontaneously.
Remote tools RDP and Dame Ware tools used to connect Client Machine for troubleshooting the issues.
Network printer configuration and troubleshooting.
Attending user calls through Remedy ticketing tool.
Knowledge in applying Patches and software updates in Windows.
Checking SCCM compliance and Noncompliance machines (Boot password & USB).
Troubleshooting Microsoft Outlook connectivity issues and Configurations of Email clients Outlook.
Installing and Configuring Software’s like Oracle Client, Citrix, and VPN Client, Informatica 9.5.1, UFT, Visual Studio, SAP. etc…
Handling RAMS (Resource Allocation Management system) for Hardware parts and software installation.
GSD (Global Service Desk) operations and Maintain SLA priority for resolving the issue.
I have closed the GSD tickets 8 daily and Maintain machines around 500 above.
We have support with client networks teams for checking connectivity.
Anti-Virus Administration - McAfee Virus Scan Enterprises 8.8.
Call logging with vendor for the defective hardware parts and replace the same.
Wi-Fi Configuration and troubleshooting.
Helpdesk support - Providing first line technical support; answering support queries via phone, email and chat.
Research new technology and implement it or recommend its implementation.
Handling and Maintain Asset Inventory (Location machines) for Allocation and Release machines and generate the reports.
Bypro Technologies Responsibilities:
Software/Networking issues and troubleshooting.
TightVNC tools used to connect Remote Machine for troubleshooting the issues.
Attending user calls through Symphony ticketing tool.
Configurations and Troubleshooting Microsoft Outlook 2013 or office 365.
Need to take mail backup to Secondary HDD like Lotus and Outlook.
Installing and Configuring Software’s like Prochem, ChemDraw and MS Office.
Local and Network printers Configuration and troubleshooting.
Checking Anti-Virus update daily basics Like Trend Micro.
Wi-Fi Configuration and troubleshooting.
Call Logging with Vendor for the defective hardware parts and replace the same.
Managing Users, Groups & OU and providing access permissions to the folders and drives in Windows Server 2003,2008 & 2012 & R2
Printers, Disk space, Network, Servers and Workstations, Performance checking regularly.
Monitoring Disk space and Performance and troubleshooting.
Unlock the user account password and Reset.
Coordinating system backups conducted daily, weekly, monthly basics.
Windows 8 & 8.1 and Windows 10, Windows Server 2008, Server 2012 & R2,
Skills in REDHAT (Linux):
Knowledge in Servers like DNS, Apache, DHCP, Raid, Proxy, FTP, NFS, Send Mail, SSH, Samba, SSL, CRON Jobs, VNC, Disk Management, Maria-DB, Firewall, Telnet.
Skills in AWS:
Knowledge on Cloud services like IAM, EC2, S3, VPC, EBS, ELB, ROUTE53, AMI, PEERING, AUTO-SCALING, VPN, CLOUD WATCH.
Field of Interest:
AWS, Thin Client, Azure, Networking, Big-data
Courses Certificate Learned:
REDHAT (Linux), AWS(Amazon Web Services)
Father’s Name : Mr. Santhanam .P
Date of birth : 30-05-1987
Sex : Male
Religion : Hindu
Nationality : Indian
Marital Status : Married
Languages Known : Tamil, English (Speak Read and Write)
Passport No : K8995101
Permanent Address : 1P, 51 VNS Main Road,
Present Address : 11/6 Rayapuram Extension,
2nd Street, LRG Layout,
I hereby declare that all the information above are true and correct to the best of my knowledge and belief.
Place: Thirumalai Kumar S