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Manager Customer Service

Naperville, IL
15-20 hourly
May 20, 2020

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Marwa Selena Wasiqi


Cell: 630-***-****


To obtain a job in a healthcare related field. Preferably a clinical or hospital setting where I can perform tasks that will help me gain experience for my future career in nursing. I am looking to move up in my place of work eventually after completing my studies at Waubonsee and acquiring the necessary certifications for my job. SKILLS

Languages spoken fluently: Uzbek, Farsi


Pandora, 119. S Main Street, Naperville IL 60540

Greeter/Customer service specialist

August 2016 - January 2017

● Cashier

● Handled customer phone call complaints

● Turned frustrated customers into happy returning ones

● Gave directions to customers who needed help navigating within the store Adele, 1520 Fox Valley Center, Aurora IL 60504


January 2017 - February 2018

● Bring people in by handing out sample product at the doors

● Give person what best matches their needs (ex. skincare, haircare, makeup, cologne or perfume)

● Sell all products provided in store

Infiniti of Naperville, 1550 West Ogden Avenue, Naperville IL 60540 Service cashier, service greeter & front desk receptionist January 2018 - May 2018

● File all paperwork given by advisors

● Make appointments

● Greet customers

● Answer phone calls & address customer complaints

● Cash out all service tickets

Ken’s Beverage, 100200 Mandel Road, Plainfield, IL 60544 Customer Service, Call Center Representative

May 2018 - August 2018

● Answer phones

● Dispatch service or try and phone fix beverage machines

● Follow up on service calls

Emcan Elderly Muslim Care Action Network,1260 Iroquois Avenue, Naperville, Illinois 60563

Care provider

August 2017- Current

● CNA equivalent workload

● Actively taking care of assigned Elder(s) as needed

● Ensure client is fed, groomed and has taken all required medications EDUCATION

Waubonsee Community College

Route 47 Waubonsee Drive, Sugar Grove, IL 60554

Major: Nursing & Phlebotomy

Expected graduation: Spring of 2022

Neuqua Valley High School, 2360 95th Street Naperville IL - Graduated May of 2018 REFERENCES (more available upon request)

Bilqees Yawari

Relationship: Previous co-worker, long time acquaintance Years known: 10+ Cell: 630-***-****

Takiyah Lane

Relationship: Previous manager

Years known: 4+ Cell: 708-***-****

Nicole Leucessi

Relationship: Previous manager at Pandora

Years known: >1 Cell: 630-***-****

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