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Support Security Officer

Irvine, CA
May 20, 2020

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Michael Seldon

*** *********

Irvine, CA *****


Skype: michael.seldon1

Diverse, driven and dedicated mid-level professional providing system administration, support and security practices on distributed Linux (RHEL, CentOS, SLES) UNIX (AIX, AS400, FreeBSD, Solaris) systems. Learns quickly, adapts to change while getting familiar with new technologies.

Specialties: Server Administration, Security, Audits, Incident / Change / Problem Management, Data Center / NOC Operations.


Company: IntelliSurvey Inc.

Job Title: Linux System Administrator

10/3/2017 – Present - Mission Viejo, CA

Job Description: System administration, security analysis and pentesting, support of production and development environments. Monitor, troubleshoot, resolve and / or escalate production and development related issues and outages. Data Center Hardware (Servers, Hypervisors, Storage Arrays, PDU’s, Firewalls, Routers, Switches, KVMs), application and OS support / configuration / migrations / inventory / maintenance / troubleshooting of Web based UI’s, back-end processes, databases, DNS, etc.

Supported Applications: Nginx, Apache, CrushFTP, Netbox, Wordpress

Linux / UNIX (CentOS 5-7, RHEL 7, FreeBSD)

●OS upgrades, builds, migrations, application support / installs

●System performance monitoring, troubleshooting, backups / restores using backuppc.

●Red Hat Virtualization, Gluster, FreeNAS, iSCSI, AWS, Vagrant, Docker

●Silicon Mechanics, Supermicro, Dell PowerEDGE / PowerVAULT

Alerts / Monitoring

●Icinga, Grafana, Greylog

Agile - Jira, Crucible and Fisheye

●Assist in reviewing, assigning and resolving Issues, Code Reviews and other Tier based Workflows


●Ansible, Salt

●sh, python, perl





●Tenable, Nessus, OpenVAS

Vulnerability scan analysis, remediation and overrides of medium and high CVE severities.


Penetration testing of Web based UI’s.

●Virus / Malware


LMD (Linux Malware Detector)

Company: Health Care Service Corporation / Blue Cross and Blue Shield of Illinois

Job Title: System Software Programming Specialist - Open Systems

06/25/2012 – 04/14/2017 - Chicago, IL

Job Description: System Administration / Support of Production, Test-Cycle, Development and Disaster Recovery environments. Rotational on-call support to monitor, assess and escalate production related issues and outages. Hardware, application and OS support / configuration / migrations / maintenance / troubleshooting Web based GUI’s, back-end processes, databases. User account and application ID provisioning and DE-provisioning using RBAC (Role Based Access Control) best practices.

Supported Applications: WebSphere, BMC, Oracle, DB2, TSM, mysql, Tomcat, Apache, ETL, Hadoop, CloudFoundry, Jenkins, Imperva, eDiscovery, etc.

Linux (SLES 9, 11, 12 RHEL 6, 7)

●OS upgrades, migrations, application support / installs

●System performance monitoring, troubleshooting and tuning

●VMWare ESX, ESXi, vSphere

●HP, thin, thick / fat clients, IBM Blades / BladeCenters

AIX (TL6, TL7)

●OS upgrades / migrations, LPARs, Migrations, LPMs, application support / installs

●System performance monitoring, troubleshooting and tuning

●Familiar with VIO fundamentals and how they interconnect with lpars / vSCSI, CSM / NIM, HMC

●Familiar with troubleshooting HACMP / PowerHA and handling failovers

●IBM pSeries 5, 6, 7, 8 / iSeries managed systems


●OS support and troubleshooting, application support / installs

●Familiar with listing LDOMs and identifying capacity constraints

●Management and procedural system administration


●Printing and print servers, BRMS reports, Backups, Restores, Alerts, SBS (Subsystems), HMC, Robot, VTL (Virtual Tape Library)


●HPOV, eView, Nagios, SiteScope, syslog-ng


Application / User Provisioning, DE-provisioning, LDAP, Kerberos, PowerBroker, Sailpoint / xSuite

Risk Management

Compliance 360


●CASD (Computer Associates Service Desk), Service NOW, Change Orders, Incidents, Problems, Workflow Tasks

●BMC Atrium Discovery (ADDM), TrueSight Capacity Optimizer


●BMC BladeLogic Automation Suite, Atrium Discovery, Atrium Orchestrator, Capacity Optimizer, Ansible

●sh, PowerCLI, Perl, Python

Job Title: Customer Support Analyst - Problem Management

03/01/2012 – 06/25/2012 - Waukegan, IL

Job Description: Problem / Incident Management and 1st shift on-call support of Linux (RedHat, SLES), UNIX (AIX, Solaris), AS400, Windows Server OS. Daily level 1 system monitoring, turnover reports for the Data Center / NOC Operations and Open Systems 1st shift oncall. Escalating high priority incidents and reaching out to individuals responsible for assisting in "resolution first", then "root cause" analysis. User account and application ID provisioning and DE-provisioning using RBAC (Role Based Access Control) best practices.

Job Title: Assoc Technical Specialist - Open Systems

04/1/2009 – 06/25/2012 - Waukegan, IL

Job Description: 1st shift oncall "UNIX Team" support and administration of Linux (RedHat, SLES), UNIX (AIX, Solaris), Windows, AS400, mainframe and other related appliance devices and technologies within a 24 / 7 Data Center, NOC for production, test-cycle, development and DR environments. User account and application ID provisioning and DE-provisioning using RBAC (Role Based Access Control) best practices.


●HPOV, Nagios, Cacti, Syslog-ng


●Printing and print servers, Alerts, Subsystems, Active jobs

ITIL - Incident / Change / Problem Management

●CASD (Computer Associates Service Desk), HP OpenView, Incidents, Problems, Workflow Tasks

Account Administration

●Application / User Provisioning, DE-provisioning, AIX, Solaris, RHEL, SLES, Windows, LDAP, Active Directory, AS400

Train / mentor Command Center technicians.

Job Title(s): Local Security Administrator (LSA)

03/26/2006 - 04/1/2009 - Oakbrook Terrace, IL (Blue Cross subsidiary - DNoA)

Job Description: Assess requests to grant, deny or modify network access. Work with DSO (Divisional Security Officer) and parent company auditing and aligning Roles within the RBAC (Role Based Access Control) system for Windows / Active Directory, AS400 and Mainframe access.

Job Title(s): Sr. LAN Technical Specialist II

11/23/2000 - 4/1/2009 - Oakbrook Terrace, IL (Blue Cross subsidiary - DNoA)

Job Description: System support and administration to internal, external local and remote users with a focus on system reliability and customer support. Routing issues to appropriate technical team(s) after assessment. File restores, monitoring, managing and maintaining servers and their configurations. Hardware / software upgrades for workstations and servers. User account ID provisioning / DE-provisioning using RBAC (Role Based Access Control) best practices to create, modify and remove roles for distributed and phone systems.


●Applications, E-mail, IBM desktops / laptops, wireless / mobile devices

Phone systems

●Cisco, Avaya, Fujitsu

●NICE (Neptune Intelligence Computer Engineering) call recording and screen scrapes


●Printing and print servers, Alerts, Subsystems, Active jobs


●Accounts, File servers, Backups / Restores, Printing

RHL 7, 8

●E-mail, Accounts, Internet Gateway / iptables

Windows Server

●NT 3.51, 4.0, 2000, 2003

Application upgrades, ADP (Automatic Data Processing) HR Payroll Software, Sage 300 “ACCPAC” (A Complete and Comprehensive Program for Accounting Control), AS400 print server software


●Patch panel, switches

ITIL - Incident / Change Management

●Track-IT 4.0 – 6.0, DK Helpdesk, HP OpenView, Incidents, Change Orders, Workflow Tasks

Account Administration

●User Provisioning / DE-provisioning of RedHat, Windows, Novell, Active Directory, AS400, Mainframe (TSO, CICS, RACF)

Train / mentor level 1 technician(s).


2006 - Local Security Administrator - Certificate of Appointment - Blue Cross

2010 - Certificate of Appreciation - - Blue Cross

2011 - Successful Achievement of the DCII and DR Program - Blue Cross

2013 - 5-STAR Bronze Functional Team - Blue Cross

2015 - Certificate of Recognition - Blue Cross


School: DeVry University Addison, IL 60101

Degree: AAS Network Systems Administraton 2004 – 2006

Activities and Societies: CUG / LUG (Computer / Linux User's Group)

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