SHUBHA GROVER (Product Specialist)
Dynamic Product Specialist with 3 years' experience working in Product development and in web development. Highly poised and dedicated with a strong education in design principles and programming languages. Effective at working independently and as a contributing member of a team. Proactive Product Specialist with advanced problem-solving skills and technical aptitudes.
PROFILE OF SKILLS
Extensive experience with Root Cause identification and Corrective Action implementation.
Database Technology: MySQL
Proficiencies in Microsoft Office Suite (MS PowerPoint, MS Excel, MS Access, MS Outlook, MS Word).
Knowledge of Technical Evaluations & Reports and Advanced Troubleshooting Skills.
Tools: Latex, Dev C++, Net Beans, Eclipse IDE, Android Studio IDE, Hostinger, Amazon Web Services, Dreamweaver, Salesforce, SAP, Cisco IoT platform, Ericson IoT platform, CMS, SAS
Masters of Engineering (Electrical &Computer) Aug2017-Dec 2018
Carleton University, Ottawa, ON
Bachelor of Computer Science & Engineering Aug 2013-June2017
Guru Nanak Dev Engineering College, Punjab, India
IoT Product Specialist Jan 2019-Present
Bell Canada, Mississauga ON
Perform Identity and access management activities on the IoT platform, updating existing access management and provisioning workflows, execute and track security process related activities including User ID management.
Work with product managers to maintain content and support for the product.
Work cross-functionally with marketing teams to fulfill content and digital asset work-back and delivery requirements.
Pro-actively help to determine root cause analysis of issues working closely with developers
Reproduce and troubleshoot customer issues and communicate effectively with developers for further analysis
Developed new process for employee evaluation which resulted in marked performance improvements.
Collaborated with developers and product owners to stay current on product features and intended functionality.
Supported the company in maintaining a work environment focused on quality, communication, collaboration, integration and teamwork.
Gathered data on integration issues and vulnerabilities and reported all findings with improvement recommendations.
Produced ad hoc reports and documents for senior team members on monthly basis.
Junior Web Developer May 2016-June 2017
Ansh InfoTech, India
Regular exposure to business stakeholders and executive management, as well as the authority and scope to apply your expertise to many interesting technical problems. Inputted optimization techniques to boost website speed and performance.
Assisted end users by maintaining and supporting both Windows and Mac-based computers.
Delivered end-user training so that personnel could provide update and maintenance to the website.
Ensured that hosting was established for each website and completed the process by uploading sites to the host account.
Utilized [Software] to build mix sets and streaming audio files for use on websites.
Participated in pre-project analysis and technical assessments to ensure the creation of a user-friendly interface.
Created and built mobile-friendly websites and transitioned a legacy site to one that could be viewed from mobile devices.
Developed a unique website and logo, which helped to strengthen company brand and identity.
Assistant Mobile App Developer Jan 2016-May2016
Auribises Technologies, India
Completed proof-of-concept thin-client web framework for enterprise intelligence applications with web developer under extreme deadline.
Developed a streamlined task system to provide more effective workflows for both peers and management staff.
Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.
Served as sole database administrator for Sybase, Oracle and MS SQL running on various operating systems.
Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.
US Feedback-Android Application-Application utilize the voice signals to record the feedback into text
iKarya- Android Application-Freelancing Application with the utilization of cloud computing concepts
Insaan Bano- Web Development Application-Web Portal for blood Donation Organization with user and admin panel
Chaired SAE (Society of Automotive Engineers) Aug 2014- Dec 2015
Organized Several college festivals during under graduate program Aug 2013-June 2017
Handled Global Village, AIESEC as VP Jan-2015
Member of an NGO Rotract Club Aug2014-Present
Team Leader, AIESEC July2015-May2016
Convener, Society of Automotive Engineers(SAE) Aug2015- Dec 2016
References available upon request