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Customer Service Manager

Brooklyn, NY
May 20, 2020

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Louis Mercier

***-** ***** ****

Saint Albans, NY 11412

Mobile: 347-***-****

House: 347-***-****

Objective: A Tutor position utilizing my skills in Mathematics.

Highlights: • Well-organized and efficient.

• Work well in a high pressure environment.

• Skilled at encouraging others and developing rapport.

• Fluent in English, Haitian-Creole and French.

• Quickly learn procedures and methods.

Education: High School For Community Leadership Queens NY

High School Diploma 2014

Laguardia Community College

Nursing RN

Experience: After-School Home Tutoring Queens NY

Tutor volunteer June 2014 to Present

• Taught pupils in their homes.

• Taught academic subjects to pupils requiring private instruction.

• Subjects included English, mathematics and foreign languages..

• Adapted curriculum to meet individual needs.

• Was instrumental in pupils' graduation.

After-School Tutoring Port-au-Prince, Haiti Tutor

Tutor 2009 to 2011

• Taught academic subjects to pupils and siblings requiring extra help.

• Taught 8 pupils in mathematics and achieved significant improvements in their productivity.

March 2015 to November 2015

Shiro of Japan Manhattan, NY

Cashier Worked as a team member performing cashier duties, product assistance and cleaning.

November 2015 to january 2018

K&G Fashion Superstore Jamaica AVE, NY

sales consultant Successfully interacted with customers and retail buyers to expedite orders. Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service.

January 2018 to November 2018

Mpower Energy Jamaica AVE, NY

I started as an Energy consultant then got promoted to training manager, responsible for explaining the customers the product and how it will benefit them and their environment. I also train a few people to do the same thing. On june 28 i received a “rising star Award”

January 2019 to January 2020

Corporate Loss Prevention Associates

Jfk airport building 151

I was working as a security guard, my job was to detect explosives and prevent terrorist attacks. I also train a few employees to do the same thing. I like teamwork and I have a great work ethic.

December 2019 to March 2019

Seniorcare EMS

Lynbrook NY

I started working ems because I enjoy helping others, especially those who can’t help themselves. During my experience with seniorcare, I learned about clinical excellence and outstanding customer service.

Awards: Educational Incentive Award June 2014.

Rising star award June 2018

References: Available upon request

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