Curriculum Vitae

Michael Mueller

**** **** **** *********, ******* Columbia V6P 2H5

672-***-****

addch7@r.postjobfree.com

www.linkedin.com/in/mrmuellermichael

PROFESSIONAL EXPERIENCE

Since 2020 /03 Frontline Essential Worker

Staff Management SMX, Burnaby, Canada

Inspect items for damage or defects

Follow written standardized operating procedures or work instructions

Loading and unloading shipments, materials or equipment

Picking and packaging supplies or merchandise

IT-systems: Windows 10, Vocollect Devices

2018-2020 IT Consultant / Requirements Engineer

Active Solution AG, Vienna, Austria

Requirement Engineering and analysis in IT projects

Project Manager for commissioned change requests

Lifecycle management for internal web application

IT consulting for release management

Incident management: 2nd Level Support / 3rd Level Support

Conception and support of the solution design

Manual Test and Test management

Creation of knowledge base

IT-systems: Windows 10, Jira, Confluence, Internal software platform for health, food safety and drug approval

Curriculum Vitae

2017 – 2018 Solution Architect

Scanpoint GmbH, Vienna, Austria

Internal / External Project Management

Execution of Project Management activities

Pre-Sales Consulting - Input Management

Consulting for scanning services, archive digitization, form capture & digital inboxes

Analysis of customer requirements

Consulting to B2B Customers

Creation of the solution design

Performing the implementation and tests

Implementation of interfaces

Creation of the knowledge database

Support of software development and product management IT-systems: Windows 7, TIS, IRIS, in-house platforms for inputmanagement services 2015 - 2017 Service Desk Manager / IT Helpdesk

Fellner Wratzfeld & Partner Rechtsanwälte GmbH, Vienna, Austria

Installation, configuration and maintenance of Windows 7 / Windows 10 Clients (Workstations/Notebooks)

Installation, configuration and maintenance of peripherals, hardware or multimedia devices

Installation, configuration and maintenance of mobile devices (Blackberry, IOS and Android)

Administration: User creation and administration

Administration of encrypted data volumes / Cloud Computing (owncloud)

Application administrator for industry software (JurXpert, Adobe, WorkShare, Speechexec)

Coordination of external service providers and employees

System Migration and Implementation of Windows 10 on clients

Rollout planning and execution (Windows 10, Office 2016 and Dictation/Transcription Software)

Maintenance and configuration of the Alcatel telephone system IT-systems: Windows Server (Exchange, Active Directory, Server 2008 R2+2012) Windows Client

(7,10), Blackberry / Apple iOS / Android

Curriculum Vitae

2015 IT Administrator

Seachefs Cruises Ltd, Limassol, Cyprus

Introduction of new employees to the existing computer systems (backend system)

Care, maintenance and repair of IT hardware

Support in the administration of the complete IT infrastructure

On-call service during set-up and dismantling as well as operation of check-in stations during passenger transfers

Ensuring an inventory

Compliance with safety, environmental and hygiene guidelines

Reporting and handling of relevant IT incidents

General office work, data management, filing system, defining responsibilities

Participation in various IT projects

IT-systems: Windows Server (Exchange, Active Directory,Server 2008 R2+2012) Windows Client

(7), Apple iOS

Education

2016 - 2017 IT Manager

WIFI Wien, Vienna, Austria

2006 – 2009 IT System Electronic Technician

GDATA Sofware AG, Bochum, Germany

Vocational school: TBS1 Bochum, Germany

SKILLS AND KNOWLEDGE:

LANGUAGES: German Native language

Englisch Business English B2

CERTIFICATES: ITIL Foundation certificate in IT Service Management

ISO 27002

IREB Certifed Requirements Engineer

Microsoft Certified Professional

Microsoft Certified Systems Administrator

FURTHER

TRAININGS: Rhetoric – Talk freely, present well (2018)

Softskills for Teamwork/Project Work Arrangements (2017)

Management and leadership (2016)

TELC Business English

European Union (German) Driving License: class B

International Driving License

Contact this candidate