JITH SUGATHAN
Mobile: +919*********
Email: addcfq@r.postjobfree.com
Thrissur,Kerala – India
IT Support Engineer
I believe interaction with experienced people can convert my inner ideas into reality. Like to join a team and make all projects I involve to great success and give reputation to the firm by hardworking and dedication. Reach a respectable position in networking field by realizing the challenges that have to face. Also service the society that I live.
Area of Expertise
Networking
TechnicalSupport
ApplicationSupport
IT infrastructure Management
Technical Skills
Network : Routers, Switches
Windows Operating Systems
MS Office, Python,C++
Thinclients
PROFESSIONAL EXPERIENCE
• Companies :
AURUMSOFT SYSTEMS LIMITED( Nov/2013-Aug/2016)
ACCEL FRONTLINE LTD(Sep/2016-Mar/2017)
CMS IT SERVICES(Apr/2017- July2018)
SIFY TECHNOLOGIES LTD(July2018-Nov2018)
Oxiore Systems, Abu Dhabi (DEC2018-March2019)
• Designations : IT Support Engineer, Network Support Engineer DUTIES
Network Design and implementations
Configuration of Routers and Switches
VPN Technologies and monitoring tools
Installing & managing of security systems (CCTV, Door Access and Attendance )
Hardware and software support to users Configuring and troubleshooting of OS and software
Remote administration using VNC, Team viewer, Ammyy admin etc
Provide technical support to users.
Configuring and maintaining Email accounts in LotusNotes,MSOutlook
Handling Customer complaints using ticketing tools KASEYA, SifyIONY
Application Support For Flexcube, CTS(cheque Trunkation System)
Polycom video conference support
Working under SLA and escalate trouble tickets to concerned team for resolution
Configure antivirus software to fully protect IT environment EDUCATIONAL QUALIFICATIONS
Course University Year
B-Tech Computer Science University of Calicut 2009-2013 Class of 12
th
Kerala State Board 2009
LANGUAGES KNOWN
English: Read, Write, Speak
Hindi :Read, Write, Speak
Malayalam:Read, Write,Speak
Tamil: Read, Speak
PERSONAL DETAILS
Nationality:Indian
Marital Status :Single
Date of Birth :10/06/1992