Front Office Desk

Aurora D’Antonio

Toronto, ON M*E *H* 416-***-**** *****************@*****.***

Receptionist / Front Office Administration

Positive, detail-oriented administrative professional, represent organizations through positive interactions with all guests and clients. Effortlessly coordinate documents, digital files, and correspondence, supporting high volume operations. Excellent clerical, multi-tasking expertise. Reception / front office experience in healthcare research facility and corporate design firm.

Core Competencies

Build Client / Vendor Relations

Temporary Staff Training

Inventory Report Generating

Front Office Procedures Manual

Generate Customer Relations

Process Improvement

Security / Privacy Procedure Protocol Implementation

Cost Effective Comparison for Office Product

Experience

ICES - INSTITUTE FOR CLINICAL EVALUATIVE SCIENCES, 2013 - 2020

Sunnybook Health Sciences Centre, Toronto, ON

Receptionist

Managed and operated front office and maintained all security and privacy procedures and proper sign in / out for all clients / guests. Directed visitors / guests to appropriate staff and location. Secured incoming / outgoing couriers as well as mail for staff. Answered incoming calls and directed callers to appropriate department or staff.

Created daily email communications with internal staff and external affiliates and all vendors, maintaining order and back-up for reception.

Documented all work orders / packing slips / invoicing, providing back-up to assist Finance Department.

Supported other departments daily by assisting with clerical duties, meeting deadlines successfully.

Communicated and directed all Sunnybrook Grounds / Maintenance / Environmental to appropriate floors and provided access with electronic access badges, ensuring smooth operations process.

Secured all electronic access badges and all master keys for G-wing daily, confirming security protocol.

Built front office manual for operations and procedures of front desk as back to training for relief staff and temps.

Provided reception training to temps and relief staff and certified smooth operations of front desk in my absence.

Maintained various directories and Intranet directory for staff room numbers and contact information for 200+ employees, enabling easy and clear tracking of all employees.

Assisted with onboarding and offboarding procedures of staff and students.

Completed facilities orientation sessions with students / fellows / post-docs.

Utilized Word, Excel, and Outlook daily as well as FIM Identity Manager.

Updated and created all signage for facilities and name plates for offices.

Controlled fire code floor list and acted as Fire Warden for front office, assisting guests with safe evacuation during fire alarm.

Aurora D’Antonio *****************@*****.*** Page Two

ICES - INSTITUTE FOR CLINICAL EVALUATIVE SCIENCES (Continued)

Researched cost saving measures for ordering office supplies by maintaining various accounts and consistent cost comparison.

Ensured all copy rooms on various floors were supplied with paper, allowing employees to complete printing and copying daily.

Assisted Communications with ordering and creating new paper visitor badges, and laminated internally, reducing cost of printing services.

Warranted all meeting rooms on 3 floors were in good working order.

STRATICOM PLANNING ASSOCIATES, Toronto, ON 1987 - 2012

Receptionist / Administrator

Oversaw all responsibilities at front desk in fast paced corporate interior design firm. Managed multi-line system and programmed all voice mail administration features.

Created voicemail manual and front office manual for all staff.

Managed and set up all Blackberry accounts for managers.

Researched and negotiated upgrades and plans for Principals and Directors cell phone usage.

Governed Conference call accounts.

Maintained Outlook data base and ACT Marketing with all client / resource contacts.

Produced all client project lists.

Updated weekly staffing project lists for manager’s meeting.

Organized filing, coding, and purging for offsite archiving records.

Coordinated and seamlessly managed all meetings in boardrooms and arranged all catering and equipment.

Organized and maintained procedure / operations manual and orientation packages for new employees.

Programmed and maintained all copiers, ensuring paper supply at all times.

Handled replacement of all cartridges / toners for all office equipment.

Sustained kitchen and recreational areas in good order and managed all coffee machine orders.

Education

Continuing Studies (Part-Time) George Brown College, Toronto, ON

Microsoft Office Course - Word / Excel / Power Point / Outlook

CPR Course and AED Course

Annual Privacy and Security courses

Communication email day course

Post-Secondary Diploma, St. Clair College of Applied Arts and Technology, Windsor, ON

Travel and Tourism, Travel Agent Course (Part time studies)

Hotel / Front Desk Management Certification

French immersion program, Quebec

Languages

Fluent in Italian, writing and speaking

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