Network Engineer Technician

Ausama Al Amour

** ******* *** *********, **

647-***-**** * addc9a@r.postjobfree.com

CAREER OBJECTIVE

An IT professional with more than 5 years of experience in IT Technical and Network Support, specialized in a variety of software and hardware and voice systems, hardworking, works well independently and as part of a team, is looking for a position in Information and Telecommunication Technologies, bringing great troubleshooting skills and hardware knowledge to provide exceptional services to clients.

KEY SKILLS

Education in computer and networks with several professional development trainings in hardware and operating systems (including Microsoft, as well as different distributions of Linux) supported by virtualization tools and networks infrastructure

Deep knowledge in network connections and equipment’s configuration and troubleshooting

Knowledge of IT security principals and methods include risk management, Software Development Life Cycle and cloud concepts

Excellent understanding of standard hardware issues and protocols with skills in computer parts assembly and replacement

Ability to work well independently and in a team environment

Excellent organizational and time management skills

TECHNICAL SKILLS

SOFTWARE

MS Office, Active Directory, Internet browsers, MacAfee Antivirus, VMware, Hyper-V, Putty, Wireshark, ServiceNow

NETWORKING

LAN, WAN, TCO/IP, VOIP, Quality of Service, Internet, VLANs, DNS, Telnet, DHCP, Cable Jack Termination

HARDWARE

Servers, PC's, Routers, Switches, Hub, Wireless Access Point, ASA, Proper use of Multimeter and Cable fault detection devices, Computer parts assembly and replacement.

OS

Microsoft Windows, Unix, Red Hat, Ubuntu

CODE

HTML, C, Java Script, SQL, PHP, Visual Basic

WORK EXPERIENCE

I.T. Field Service Technician August/2018-present

MBI IT Services, Mississauga

Provide first and second-level support to client, and participate in device collection, configuration, and upgrade of client endpoint devices

Set up desktops and laptops, as well as install applications and migrate client data

Work with each client to ensure checklist items are completed and that the laptops and desktops are issue-free

Supports user account information including rights, security and systems groups.

Resolve client’s voice and network connectivity issues.

Configure routers, switches, printers and phone equipment

Computer support Technician 2015-2017

Computest, Toronto

Installed and configured computer hardware, operating systems and applications

Troubleshooting Windows 7\8\10, Windows Server 2008+, and network issues

Troubleshot VOIP systems and network problems.

Replaced hardware parts as required

Run network cables and other data cabling through drywall, drop ceilings, etc.

Network Engineer 2008 – 2015

Zain Telecom, Jordan

Install a wide range of network equipment.

Troubleshoot various network issues which affect solutions and collaborate with staff and outside vendors to resolve complex problems

Worked with outside vendors and teams to develop voice and data wiring infrastructure

EDUCATION

Computer and Network Support Technician Diploma, Humber College, Toronto, 2018

Electronic Engineering- Advanced Diploma, Damascus University, Syria,

PROFESSIONAL DEVELOPMENT

Cisco Certified Network Associate (CCNA), Toronto. 2018

Cisco Certified Network Associate Collaboration (CCNA Voice), Toronto 2018

CompTIA A+ Certification, Toronto 2019

Dell certification (1000 client package, 2000 client package) 2019

Microsoft MCSA 2020

References available upon request

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