RAVNEET KAUR MALHI

Cell: 647-***-**** Email: addc7x@r.postjobfree.com

SUMMARY

● 6+ Years of Experience in SAP ERP Domain specialized in SAP HCM (Human Capital Management).

● Involved in one SAP Solution roll out project.

● Worked in a support projects Governing all the support required on Critical client issues raised in SAP HCM (mainly focused on PA, OM modules with support in issues on Payroll

(US/Canada))

● Involved in requirement analysis, design, development, testing and maintenance of various projects.

● Involved in back end support operations and troubleshooting on call (Log in, user data issues with E recruitment)

● Worked on Carve out projects for HCM and have been responsible for defect resolution post carve out.

● Involved in documentation in all the projects.

● Worked on cutover activities, handover support and knowledge transfer. EDUCATION

Bachelor of Technology – Electronics and Communication (August 2009 to July 2013) Punjab Technical University, India

TECHNICAL SKILLS

● SAP: ECC 6.0 PA, OM, Actions, Dynamic actions, ESS/MSS support

● Ticketing Tools: Service Now, HPSM, ITSM, Remedy

● Project lifecycle management tool: HP ALM (HPQC)

● Microsoft office: MS-excel, Office365, Microsoft Teams PROFESSIONAL EXPERIENCE

Infosys Limited, India (October 2013 to December 2019) Associate Consultant

Project: SAP Solution Roll out for Canada based Mining client

● Requirement analysis, design, development, testing and maintenance.

● Worked on Data Migration via LSMWs(Org data, employee data and LMS data) as a SPOC for the team.

● Defect management, Unit testing, Integration testing and Regression testing with HP ALM.

● Provided handover support.

● Cutover Support: Using SAP's methodology, Created a first cut in QA environment and then a Production version. Performed Business Analysis to derive the cutover steps based on functionality required. Interfaced with Functional Technical areas on a daily basis to update the plan. Met with Business on Year end procedures and included their activities in the plan. Senior Systems Engineer

2

Project: OM, PA and Payroll support with issue resolving using ITSM and Service Now ticketing tools.

● Performed Business Analysis to arrive a root cause and resolve the problems.

● Based on requests held conversations with users to identify issues with presentation of various choices for resolution.

● Held weekly meetings to communicate status.

● Major changes to Actions and dynamic actions to meet requirements.

● Provided weekly internal communication of status and expected timing.

● Handled interface and job monitoring issues.

● Resolved ABAP issues by working with ABAP resources in issue resolution, reviewing code and placing breaks in code to simulate problems.

● Provided support with the HRSP's on a quarterly basis, evaluating relevant updates, testing them for impact and ensuring completeness.

● Communicated with Basis and ABAP resources to provide user support to users worldwide.

● Assist in system analysis to resolve ABAP code and enhance interface programs as requirements change.

● Review and update documentation.

● Provided Knowledge transfer in the handover support process. Systems Engineer

Project: E-Recruitment backend support.

● Worked on E-Recruiting Application specific issues like publishing the jobs to career sites, adding open position to Requisition, manually assigning the candidates to the open posting through user-interface, maintaining email for the candidates.

● Creating and updating new user profile and maintained existing user data.

● Helped clients with data and log in issues on call. IT Trainee

● Basics of C++ and SQL(Queries)

● Domain Training: SAP ABAP

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