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Service Customer

Ann Arbor, MI
May 21, 2020

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Semma Mae Lawson

*** ***** ***** *****, ******, MI, 48131

Ph: 419-***-****

Professional Summary

I am a hard-working, responsible individual with years of seasoned experience in the service industry, and a short amount of time in the educational field. Proficient with computers, work well in a fast-paced environment, and dedicated to learning something new every day. I have a drive to excel in my professional life. I thrive on helping others, actively listening in order to find a solution to any problem I am faced with.


Learning Strategies

Public Speaking

Natural Leader

Fast Learner

Time Management

Customer and Personal Service

Complex Problem Solving


EDUStaff- Grand Rapids, MI

Substitute Teacher, August 2018-Present

Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.

Prepare materials and classrooms for class activities.

Read books to entire classes or small groups.

Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play.

Enforce administration policies and rules governing students.

Prepare for assigned classes and show written evidence of preparation upon request of immediate supervisors.

Use computers, audio-visual aids, and other equipment and materials to supplement presentations.

Shorty’s True American Roadhouse-Toledo, OH

Event Coordinator, May 2017-Present

Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.

Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.

Inspect event facilities to ensure that they conform to customer requirements.

Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.

Review event bills for accuracy and approve payment.

Evaluate and select providers of services according to customer requirements.

Maintain records of event aspects, including financial details.

Shorty’s True American Roadhouse-Toledo OH

Host/Server, July 2010-Present

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

Present bills and accept payments.

Train new employees

Work fast and efficiently to welcome and serve customers

Run food, follow rotation, take food orders, cleaning duties


Bachelor of Science (May 2020)

The University of Toledo, Toledo OH

GPA 3.1

Dean’s List Honoree

Criminal Justice Major


Shawn Scarott


10 years, Shorty’s True American Roadhouse

Kaylee Rompf


8 years, Shorty’s True American Roadhouse

Lindsay Cross


7 years, Dundee Community School; EDUStaff

Lee Haselschwerdt


5 years, Dundee Community School; EDUStaff

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