Salesforce Data
Resume:
Sasidhar K
*********@*****.***
Professional Summary:
Over 14 years of IT Experience with hands-on Design, Development, Implementation, support in applications like Salesforce, Siebel CRM, Dell Boomi, SOA ESB integration, Messaging Q’s, Data loader, Micro services, application Performance Tuning, Infrastructure assessment. Strong understanding of architectural frameworks, Ability to define architecture options and recommendations by analyzing and reviewing technical specifications.
Technical Expertise:
7+ years of experience in Salesforce with strong hands on Technical/Functional of CRM Eco System – Salesforce (Service Cloud, Sales Cloud, Health Cloud, Marketing Cloud, Social Studio), Middleware Integrations, Messaging, Micro Services.
Development experience in one of the complex and largest CRM migrations (30k users) with business-critical functionalities from Legacy CRM to Salesforce Service Cloud.
Experience in low-impact migration of existing integrations/functionalities from Legacy CRM to Salesforce Service Cloud. Implementation of product and service notifications to effectively communicate support information to users. Data conversion of Legacy case and Work Order records, attachments, and large files.
Expertise in Configuration, Customization, Development and support of Salesforce.com Platform and implementation of technology solutions.
Hands on experience in Integration with Enterprise org applications and external applications securely with Salesforce APIs, implementation of Salesforce Single Sign On.
Strong integration background, good experience in Salesforce integration and data migration from legacy systems using out of the box Apex Data Loader and Bulk API.
Experience in developing client specific solutions in salesforce through Lightning Web Components, Lightning Events, Platform Events, Apex (Classes, Controllers & Triggers), Batch Apex & Apex Web Services, Visualforce (Page, Component & Controllers), Web services/REST/SOAP API, Force.com IDE, SOQL and SOSL Queries..
Good understanding of Salesforce Governor Limits with an ability to optimize code to respect limits.
Experience in OAuth 2.0 for authentication-based web application and access APIs.
Good experiences in integrating salesforce.com with other internal/external applications using SOAP and REST based web services.
Extensive experience in developing DELL Boomi Process to Migrate the data across various source systems to Salesforce cloud system using various Connectors such as FTP, Database, Salesforce, Disk and Mail with respective Connection Operators.
Worked on GIT/PCF to implement continuous integration (CI) and Continuous deployment (CD) processes.
Experience in writing Oracle, SQL Server, MYSQL, PL/SQL queries, query performance tuning
Ability to support Technical Consultants and leads in building solutions and providing technical mentoring and guidance.
Functional Expertise:
Strong on technology behind CRM. Full understanding of applications, technical and data underlying CRM systems including ERP and financial systems, SQL Server, Oracle databases, networking.
Hands on experience with the Salesforce development life cycle, application design
patterns, integration patterns and deployment planning.
Plan and execute scheduled releases for multiple salesforce instances. Ensure proper tracking
of released components in version control.
Assume ownership and continuous improvement of the release process by documenting
release issues and developing plans to improve process or automation.
Expertise in monitoring, disaster recovery, blue green deployment models, security, release management and build pack development activities.
Strong knowledge of core software engineering concepts and development processes like Waterfall, Agile, Scrum, TDD, BDD.
Alignment with Business Stake Holders, Interlocks, Internal teams, Release Management.
Program progress Readouts, Sprint meetings, backlog grooming, Defect Management, Escalation Management.
Contributed to code quality and productivity through leadership and guidance in areas such as Test-Driven Development, Pair Programming (Extreme Programming/XP) and agile practices.
Conduct/Involved in daily standups, story grooming, iteration planning, poker planning and retrospective meetings part of Agile methodology development using JIRA.
Ensuring smooth implementation of the project, adherence to quality norms across the development & implementation process.
Significant experience in Production Support triage and root cause analysis, Post Production release issues.
Create and document cloud deployment architectures as needed to maintain up-to-date details on New/Existing infrastructure.
Experience in Leading and Mentoring Offshore/Onshore Development teams.
TECHNICAL SKILLS:
Salesforce Technologies
Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Lightning Framework, Lightning Components, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL and Visualforce (Page, Component & Controllers).
Custom Integration
Outbound Messages, Platform Events, Workflows, Process Builders, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.
Force.com tools
Apex Data loader, Force.com Apex Explorer, Force.com Eclipse IDE Plug-in.
SIEBEL
EIM, Config, Tools, Script, Workflows, EAI
Java/J2EE/Web Technologies
J2EE, JSP, JDBC, RMI, Applet, Java Script, XML, XSLT, DTD, XML Schema, HTML, DHTML, Shell Scripts and Web service, REST/SOAP API.
Database
ORACLE, MS SQL Server, MySQL and IBM DB2
IDE
Eclipse, My Eclipse and Force.com Eclipse IDE plug-in.
Tools
Visual Source Code, Microsoft Project and MS Visio, GitHub
Platforms
Windows (NT/2000/XP/Vista/7), iOS
Project Profile:
Client: Dell, Austin, Texas March 2018 to Till Date
Role – Salesforce Lead
Responsibilities:
Responsible to provide technical expertise to a cross functional technical team during the Lightning implementation for Service group.
Lead Agile development implementation for one of Dell’s core Social Media Business teams.
Design and developed data integration strategy with web services which retrieve data from Internal enterprise applications and save into a custom data schema in Salesforce to display asset information while creating Case/WorkOrder in Salesforce.
Developed continuous and sustenance Data migration from legacy CRM system to Lightning application for hassle free customer service by integrating Dell Boomi.
Define Architecture for integration of Lightning (Salesforce) – Sprinklr/BIL /OSB/eSupport.
Integrated Salesforce.com with various legacy systems and in-house applications using the Force.com SOAP and REST based web services API.
Written apex classes to make outbound integrations to external application by generating necessary apex stubs from WSDL using WSDL2Apex.
Developed apex REST web service classes for inbound call to salesforce from external applications accessing via Layer7.
Integrated Service cloud with Marketing cloud to build email journey for CSAT, Work Order Notifications.
Performed Data Migration Activities to handle bulk loads using APEX Data Loader.
Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from sObjects.
Expertise in Lightning app builder, implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
Developed Lightning Component Framework and also built Lightning component using aura framework.
Developed Lightning Components to display data dynamically with real time integration and worked on developing client-side logic using Java Script and HTML.
Developed APEX class, Controller class and APEX Triggers from various functional needs in the application.
Good experience in Test Methods for Apex Triggers, Apex Classes, writing SOQL and SOSL queries. Configured source control tool Git to maintain repositories for various releases.
Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from Objects.
Worked across the IT organization to improve and enforce development, testing, release and
documentation standards.
Responsible for maintaining consistency between Salesforce sandbox environments, from
Development through QA, UAT and Production.
Manage and track deployments between sandbox environments.
Client: Carhartt, Dearborn, Michigan June 2017 to Feb 2018
Role – Salesforce Consultant
Responsibilities:
Experience in working directly with the clients to map out their existing Business Processes
with strong requirements gathering using JAD Sessions preparing functional documents like
Use Cases, Software Requirements Specifications (SRS).
Support the development operations structure and audit needs of the COE team.
Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required.
Built complex Lighting pages with the help of lighting components using lightning design
system for client requirements.
Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
Expertise in aura framework, Lightning Components and Salesforce Lightning Design System(SLDS).
Experience with data migration and updates through the tool App Exchange Data Loader in
Salesforce.com and Salesforce.
Building apps visually with Lightning App Builder and Lightning Components and also UI
components with the Lightning Component Framework with SLDS.
Customized several Workflows, validation rules, Triggers, Apex class.
Implemented best practices to avoid governor limits by writing repeated code in triggers and apex classes.
Used SOQL and SOSL for various data fetching and manipulation needs of the application using platform database objects.
Created various Record Types Support Processes Assignment Rules Public Groups Queues Custom Settings Sites Time-Based Workflows etc.
Extensive knowledge in implementing Security/Sharing Rules, Permission Sets, Field Level Security, Record Level Security, Profiles, roles, users and resource monitoring at different hierarchical level of organization.
Ensure development sandboxes are functional and ready for use after deployments or
Salesforce releases.
Data-loading/seeding of sandbox environments to provide functional environments for
development and testing.
Client: NRG, Houston, Texas May 2016 to June 2017
Role – Salesforce Developer
Responsibilities:
Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.
Customized the Out of the box Lead Conversion functionality to support business requirement with a combination of Triggers, Classes, and Visual Force Pages.
Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.
Involved in Data Migration Activities to handle bulk loads using APEX Data Loader. Designed and deployed Workflows, Validation rules, Formulas, and Approval Processes for automating business logic.
Created Page Layouts, Record Types, and Search Layouts to organize elds, custom links, related lists, and other components on record pages.
Implemented Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology and dealt with teams On and Off-Shore.
Used the sandbox for testing and migrated the code to the deployment instance thereafter.
Designed Complex logic involving Apex Controllers (Standard and Custom Controllers) and Triggers to support the forecasting application conned to Governor Limits.
Implemented Time Based Work ow to trigger an Apex Class to run at a time in a day/week.
Designed a Batch Class to handle bulk logic and invoked the batch Class from Trigger Context asynchronously.
Expertise in creating Live Agent Setup for ODC Chat in Salesforce.com Service cloud.
Performed IDE, Change Sets, and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
Client: Dell, Bangalore, India March 2011 to May 2016
Role – Salesforce Developer
Responsibilities:
Participated in business requirement, brain storming meetings with business users and prepared technical design document,
Analyzed data integrity issues and developed data migration templates.
Designed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs and Components.
Configured Security using Profiles, Permission Sets, OWD, Roles, and Sharing Rules, to suit to the needs of the application.
Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
Developed Visualforce pages, Visualforce custom components, portal pages with Javascript for validation.
Written various SOQL, SOSL queries in Apex triggers, classes using query language and wrote DML statements to update data in Force.com platform database.
Developed complex logic in Batch and Schedule classes to execute large data in batches by invoking from schedule class.
Designed, developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
Developed Visualforce pages, Components for the user requirements and overcome view state issues but using transient variables which are part of rendering response.
Deployed changes from SFDC sandbox environment to Production environment using change sets and Force.com IDE tool.
Created and maintained Users, Roles, Proles, Public Groups, Queues, Outlook Connector and salesforce offline.
Implemented data security by conguring OWD and by creating criteria & owner-based sharing rules on dierent objects.
Created Reports and Dashboards with the help of salesforce to track Opportunity pipeline/Stages for Management visibility.
Involved in data analysis and import of data into SFDC using Apex Data Loader through CSV files.
Congured Single Sign-on for increasing security, reduced helpdesk requests for password reset and login issues.
Client: Biogen Idec, CiberSites India Pvt Ltd, India June 2010 to March 2011
Role – Siebel Consultant
Responsibilities:
Analyzing Business Requirements with Clients, Preparing the HLDs and LLDs.
Providing SIT/UAT support to the Test Team and Users.
Worked Extensively on Customizing the Application user interface using Siebel Tools like
Modifying the Existing Siebel Schema by adding new columns, links, Applets, Views, Screens,
MVG’S, Joins, Pick applets, business service, workflows to meet the business Requirements.
Worked extensively on Interfaces which were developed using appropriate delivery systems
such as web services, MQ. Configured different transport mechanisms such as Microsoft
MSMQ, SOAP, and file transports to exchange XML messages between systems.
Implemented both inbound and outbound web services. Integrated Siebel web services with
other systems using OSB as middleware.
Worked on RCR’s, Workflow Policies to automate business flow.
Responsible for managing work assignment, delivery aspects from development team and
resolution of production issues.
Client: Verizon Data Services India Pvt Ltd Nov 2006 to June 2010
Role – Siebel Developer
Responsibilities:
Worked extensively on various interfaces between Siebel application and upstream and downstream internal applications like Export Compliance System (ECS), Order Management, OneSource, provisioning, Credit evaluation, Address validation and Billing systems.
Complete set up of MQ integration, Profile Configuration and binding file generation
to read/write message to queues.
Worked on High Availability solution for Siebel Application in terms of reduced
downtime during Planned/Unplanned downtime.
Worked on Siebel provided transport adapters like EAI HTTP Adapter, EAIMQ
Transport, EAI JMS Transport, EAI File Transport etc.
Siebel Integration using Inbound and Outbound Web Services, testing WSDL
using SOAP UI, Integration Objects, Data Mappers, Integration Data Mappers.
Worked on Server Admin activities to fine tune settings of components
(WPM/SRB/Custom).
Worked with database administrators to tune the performance of the application.
Worked on RCR’s, Workflow Policies to automate business flow.
Triage of Production issues, Support and resolutions.
Integrated Siebel with MS Outlook, hands-on experience in Inbound and Outbound
Email configuration.
Code Review for Siebel objects based on level and complexity, Validation of Configuration standards.
Educational Qualification:
Master of Business Administration – 2004
Bachelor of Science - Computer Science 2002
Certifications:
Certified Salesforce ADMINISTRATOR
Certified Salesforce PLATFORM DEVELOPER I
Dell Boomi Associate Developer
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