** ***** ***.

Hamilton, ON L*A *V*

Phone: 905-***-****

Email: addc0b@r.postjobfree.com

Dianna Matthews

Profile:

An individual with extensive experience as a Licensed Insurance Sales and Service agent who works well in a fast paced environment. Knows how to build strong relationships with internal and external stakeholders. Is responsive to change and can prioritize and organize tasks to meet critical deadlines. Always maintains a positive attitude and is a clear and concise communicator. Would be an asset to any organization seeking someone who can make a positive contribution. Key Strengths:

● Excellent interpersonal skills and customer focused

● Ability to work equally well in a team or alone

● Strong oral and written communication skills

● Ability to multi-task without losing focus

● Highly adaptable with a broad range of transferable skills

● Works well under pressure

● Excellent troubleshooting and problem solving skills

● Methodical and detail minded

● Has a natural and approachable style

Core Competencies:

● Research/analysis Responsible/accurate

● Planning/scheduling Analytical problem solver

● Business development Task and results driven

Employment History:

DESJARDINS GENERAL INSURANCE GROUP, Burlington, ON 1999-2020 Licensed Sales and Service Agent

● Provided prompt, courteous professional service to all clients

● Sold new business personal insurance products

● Handled projects in client relations management (complaints), underwriting and auditing

● Responsible for exceptional risk management

ALLSTATE INSURANCE COMPANY, Hamilton, ON 1996-1999 Licensed Sales and Service Agent/Office Manager

● Sold new business personal lines insurance products

● Managed independent agent’s office

● Responsible for daily banking and office opening

● Serviced clients on a face-to-face basis

WOODBINE RACETRACK – ONTARIO JOCKEY CLUB, Toronto, ON 1994-1995 Executive Secretary and Office Manager to the Food and Beverage Director of the Ontario Jockey Club and its four racetracks UPS, Hamilton, ON 1991-1994

Customs Rater

HAMILTON WENTWORTH DETENTION CENTRE, Hamilton, ON 1989-1991 Correctional Officer

Education:

Chartered Insurance Professional

● 7/10 Courses completed for my CIP

Business Administration with Computer Accounting and Programming Diploma

● Park Business College Class of 1992

Law and Security Administration Diploma

● Mohawk College Class of 1990

References supplied upon request