Office manager, operations manager, customer service managers
Resume:
OBJECTIVE
Responsible, dedicated Operations Manager with more than 12 years’ experience in training field. Effective leader who excels at using proven methods, streamline operations and increase productivity. Certified ISO 37001:2016, Effectively manage operations needs for office and clients including planning and directing implementation of training programs through organizational and individual’s needs analysis. EDUCATION
Bachelor / Cultural Management Yarmouk University – Jordan Certified ISO 37001:2016 Management Systems
EXPERIENCE
Operations Manager / Virginia Institute of Finance – Dubai June 2018 – Present
• Monitor employee productivity and optimize procedures to reduce costs
• Resolve office-related malfunctions and respond to requests or issues
• Maximized driver time and efficiency by revamping delivery schedules and workloads
• Supervised and increased effectiveness and efficiency of operational systems and processes/policies to support organization’s mission; specifically, supported management reporting/information
• Supervised the maintenance of organizational database/archive and administration files
• Develop and manage training plan such as courses category, courses and schedule
• Work closely with consultants to develop new training courses and implement existing courses
• Communicating with consultants and team in scheduling and work process
• Sourcing out freelance consultants
• Business development travel to maintain relationship with clients, new leads and operational planning
• Meeting and work closely with the International associations (Admin proctoring) AMAL
ALKAYED
Dubai – Dubai Greek Harbour
********@*****.***
2 P a g e
• Design, translate and audit training material
• Training logistics (before and after conducting training)
• Manage relationships with key operations vendors
• Review and approve all operational invoices and ensure they are submitted for payment
• Follow up with all outstanding payment
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation
• Communicate all operating policies and/or issues at department meetings
• Customer service and email templates
• Arabic translation
• Social media management
Senior Specialist / Meirc Training and Consulting – Dubai June 2008 – April 2018
• Effectively consult with subject-matter experts and guide training methods such as: o Training evaluation.
o Training Analysis.
o Template Design.
• Design, translate and develop training material (slides, exercise’s, etc.) by: o Content-related slides development.
o Translation (English -> Arabic).
o Content rephrasing and formatting.
• Content management in both languages (Arabic and English) for website, Directory and applications related:
o Work with directory committee to finalize training material outlines and use appropriate applications in both English and Arabic to be published online.
• Developing of appropriate communications templates for consistency with corporate branding.
• Collaborate with other departments (Managers, senior consultants, Business Development, and sales), to determine client training needs: o Contact clients to clarify training’s requirements collected by account managers.
Prepare proposals to match client’s needs.
Update proposals on the system.
Assist managers and senior consultants for training coordination once approved.
3 P a g e
• Prepare customized proposal for large, medium and small companies in/out UAE: Inside UAE:
Dubai / Al Ain Municipalities, Emirates Post, KHDA, RTA, DEWA, MOF, MOPA, NCEMA, ADFCA, FANR, Clenco, Patchi, Majd Al Futtaim, Siemens, Ikea…etc Outside UAE:
ARAMCO, Saudi Rail, Qatar Foundation, Oman LNG, Saudi Ministry of Housing, KPC, Capital Market Authority, GOSI, Saudi Airlines ..etc
• In discussion with account managers and partner in charge, proposal pricing is Determined.
• Training logistics (before and after conducting training) including: o Approvals.
o Contracts.
o Venues.
o Tests.
o Certificates.
o Other.
• Handling logistics ( Visas, Hotels, Hotel Contracts ..) for consultants and managers. Executive Assistant / HR Dai Nippon Construction 2006 –2008
• Handling company calls.
• Organize meetings.
• Translations (letters, emails, etc.).
• Prepare Communication letters for government sectors.
• Receive receipts and check items.
• Expense invoices entry.
• Calculate salaries and overtime sheets or any other settlement (Annual leave…etc.).
• Travel arrangement and hotel booking.
4 P a g e
TRAINING
• Business Management Program – Mini MBA from IBM Institute
• The Highly proactive and effective administrator
• The Professional Executive Assistant / PA
• Fundamentals in Business Writing.
• Events and Conferences Management with Dr. Mohammed Al Olaqi
• Administration and Office Management for Female Professionals
• Advanced communication skills
• Creative Problem solving and Decision Making
• Time Management and Stress Control
• Key managerial skills for new managers
SKILLS
• Leadership
• Business Negotiator
• Planning and Organizing
• Excellent verbal and written
communication skills in Arabic and English.
• Demonstrates people management skills
and ability to lead and motivate people.
• Sales driven approach skills.
• Ability to achieve results through influence
and problem solving.
• Flexible attitude and positive approach to
Change.
• Self-motivated, proactive and
energetic.
• Team player.
• Ability to understand and
handle new programing.
• Highly proficient in Microsoft
Office Word, Excel,
PowerPoint.
• Decision-making
• Deadline-oriented
Contact this candidate