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customer Service Representative

Assistant Customers with their Quick books account. Perform process analysis, and communicated

recommendations to management.

Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer requests for products, services and company information.

4/2016 - 9/2018 Centrinex

Training Manager

Consulted with outside parties to resolve discrepancies and create effective solutions.

Answered constant flow of customer calls with up to 80 calls in queue per minute.

Answered customer telephone calls promptly and in

appropriate manner.

Reviewed and edited all training materials for accuracy and company policy compliance.

5/2015 - 4/2016 Long Motor Corporation

Tier 2

Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Answered constant flow of customer calls with up to 150 calls in queue per minute.

Educated customers on promotions to enhance sales. Experience

2010 - 2014 High School, High School Diploma

Belton High

Education

Skills

Advanced With Databases

Excellent Communication

Master Organization

Positive Attitude

Experienced With Word

Expert With Quickbook

Native In English

Kyliah White

816-***-****• addbn1@r.postjobfree.com • Kansas City Missouri