Customer Service Sales

CURRICULUM VITAE:

NAME Nakanwagi Angella

MARITAL Single

NATIONALITY Uganda

LANGUAGE English

E-MAIL ******************@*****.***.

PHONE +971*********

VISA STATUS : Employment

OBJECTIVE:

A highly personable, competent and team spirited professional with over 2 years of experience in Customer service, Cash Management, Booking Keeping, Cash Balancing and Operating Point of Sale System. Have a sound experience in exploring & managing resources in order to derive the required market share, revenue and profit of the organization. Preparing and drafting legal documents and processing claims and taking payments from customer

POSITION APPLIED: BARISTA, WAITRESS

MY KEY ENTERPRENUERSHIP SKILLS

Good public relations skills that help me relate will to customers.

Open to new ideologies and challenges.

Highly motivated self starter with ability to adapt to various working environments.

Ability to learn and work under minimum supervision.

Moderating, good inter personal and communication skills.

Ability to work both individually and as team in different works of aspects.

Well versed with computer knowledge, confident and fluent in English.

Self driven and able to work under pressure and ability to attain goals and objectives

: WORK EXPERIENCE

DEC 3 2018 – TILL DATE,

ICONS COFFEE COUTURE (UAE)

Position: BARISTA

Responsibilities:

To greet customers entering into the organization and effectively determining their needs.

Preparing and selling coffee products by following the prescribed preparation techniques and recipes.

Sanitizing and cleaning utensils, work area and Equipments

.Serving prepared food to the customers.

Process payments by cash, credit cards, gift cards, gift vouchers and foreign currencies.

Count money at beginning of shift and make a final report at end of shift.

Explain company policies, special offers and daily sales promotions to the customer

Setting up and restocking product displays.

Labeling, wrapping or dating food products for sale

1.2016 JAN – JULY 2017

GRAND IMPERIAL HOTEL KAMPALA (UGANDA)

Position: WAITRESS

Responsibilities:

Inform customers about the days special.

Performing cross selling and up selling to help company in maximizing sales.

Offer menu recommendations to customers.

Greet customers entering the organization and explain company policies to its valuable customers.

Communicate to the customers the information on special offers/sales promotion events.

Present menu and provide detailed information to customers.

Prepare tables by setting up linens, silverware and glasses

ACADEMIC QULIFICATION:

1.2010- 2011 June:

Nakaseke hospital Uganda Kampala

(Certificate in Nursing) Units (Biology, Chemistry)

2.2006 Jan – 2009

Vision High School, Uganda

(Uganda Certificate of Education)

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