HR Manager / Employee Relations Manager

Reyas Basha Hakeem HR & Admin Manager 052-******* Email: **********@*****.***

REYAS BASHA HAKEEM.

+971-********* +971 – 503851042 **********@*****.*** *******@*****.*** PROFILE – HR & ADMIN MANAGER EMPLOYEE RELATIONS MANAGER OVER 14 YEARS (HUMAN RESOURCES & ADMINISTRATION EMPLOYEE RELATIONS PROFESSIONAL)

A competent professional with over 14 years’ rich experience in Strategic HRM including Recruitment, Resourcing & Development; Performance Management; Training; Employee Engagement; Compensation & Benefits; Welfare & General Administration with well-known organizations. The wealth of expertise comes from working across Taxi Administrations, Third Party Administration, Integrated Facilities Management / Manpower Supply, Consultancy, and government relations. Proficient in overseeing smooth implementation of HR policies for manpower planning, performance management, recruitment, induction, orientation, and development of new employees in the organization through Career and Succession Planning.

Demonstrated abilities in implementing and handling HR System on ERP Systems. Extensive experience in general administrative activities, personnel management, corporate policy implementation and facilities management across assignments. O AREAS OF EXPERTISE

Manpower Planning Employee Relation Policy Administration Benefits & Payroll

administration

Staff Recruitment &

Retention

HRMS & HR Analytics

Training & Presentation

Skills

UAE Labor Law

HR Process Improvement

HR Policies and

Procedures

Performance Management

Balance Score Card Bell

Curve System

Organizational

development

Statutory Complaints

Management Information

System

Create Job Description

Organizational Structure

Standard Operating

Procedure

Process & flow chart

Pension Registrations –

GPSSI PASI

O PROFESSIONAL EXPERIENCE

Career Scan - UAE

AL GHURAIR GROUP OF COMPANIES - CARS TAXI Services Co L.L.C - Dubai. – UAE From July – 2006 – April 2020. – 13 Years & 10 Months HR & ADMIN MANAGER – (TEAM OF 32 – HR OFFICERS & COORDINATORS) Reports to Head of HR & will focus on aligning HR activities with the business by (i) providing a comprehensive, professional and efficient service, offering strategic and operational support, advice and information to the senior managers of a designated BU in other emirates and (ii) working with their management and staff, as well as with other members of the Human Resources Department, in the areas of employee relations, budgeting for staff costs and other employment-related costs, reporting, resource planning, staff / Taxi Drivers / Helpers industry based recruitment, analysis and oversight of human resource policies and procedures. The HR Business Partner will support an overall coordinated approach for development, management, and implementation of HR activities. Reyas Basha Hakeem HR & Admin Manager 052-******* Email: **********@*****.***

• Effectively prioritize and direct a board range of Human Resources Responsibilities including:

- Automation of recruiting and on- boarding processes for open positions, new hire orientation, and employees training and development programs.

- Assessment and processes management of unemployment rates and supervision of employee’s safety, health and workers compensation and programs.

- Administration of exit interview process, evaluation of trends data in turnover and presentation of corrective actions to the Corporate Vice President of People & Culture & CEO.

• Handle all internal investigations, which include general complaints and grievances, documents findings, and close investigations.

• Work in collaboration with managers in handling job modification request and conduct bi-weekly leadership roundtable to determine and provide the effective solutions to various staff and operational issues.

• White Color Manpower Planning & Budget: handled strategic Manpower planning Analytics; Collaborated with Finance team for the manpower cost budgets and tracking the cost to make sure that we are within the budget. Have attained hand on experience using the budgeting tool as I had the opportunity to participate in the Manpower planning exercise over 14 years (HC numbers; casual labor forecast; training cost; visa expenses; recruitment expenses; turnover percentages; employee engagement cost etc.).

• Taxi Drivers Recruitment & Planning & Budget: Work in collaboration with Operational Managers to supply Drivers to have maximum 98-99% of Taxi utilization in the market to meet the Transport Regulatory authority requirements and as per the KPI standards.

• Drivers Performance Monitor: Drivers will be monitored on daily basis to review their performance vs. target in line with BEP.

• Performance Appraisal: Supported line managers and employees with objective setting; made sure that each employee in the business completed the PDR exercise, coached and mentored the line managers to manage the poor performers.

• Employee Relation: Handled grievances, disciplinaries, investigations ensuring all disciplinary actions are documented and preparation of reports regarding the finding and recommend corrective actions, Counselling the employees and line managers, conduct timely HR workshops to communicate any update regarding the HR policies.

• Talent Acquisition: Taking overall responsibility for recruitment activity and campaigns. Have experience in Overseas recruitment for bulk blue-collar workers hiring (Selection process – Interviewing); track the HC numbers so that we do not recruit positions exceeding the budget.

• Conducting new employee orientation/ New joiner Induction as part of onboarding process, ensure their visa, medical and all the government formalities are complete. Provide training to use the HR systems.

• Talent Management: Create succession plan for key roles, submit the talent review to group talent management team after this is been presented/finalized by the head of the business

• Learning and Development – Analyze the training need for the business, Collaborate with L&D department and ensure that training cost is within the budget. Ensure 100% attendance for the scheduled training

• Compensation & Benefit – Submission of yearly Salary Review to Group HR. C&B analysis to ensure internal equity. Coordinated with COE for Job Evaluation for newly roles created,

• Follow HR Metrics: while the internal recruitment, promotion, new proposal submissions etc.,

• Monthly compilation & verification and submission of variable pay sheet (overtime, incentive calculation) to the payroll department. Support business in revision of Incentive policies. Reyas Basha Hakeem HR & Admin Manager 052-******* Email: **********@*****.***

• Calculation of EOSB: communication with the exit employees as per UAE Labor law.

• Employee Engagement – Coach the line managers to conduct effective impact planning sessions, arrive at the Action plans and follow-up and communication thereafter

• Administration of all corporate: employee benefits and services to include health care programs, life insurance, disability insurance, leave management and benefits.

- Periodic evaluation of programs to ensure the most effective and high-quality programs; administration of all benefits programs.

- Development and distribution of employee benefits packages, handbooks and materials.

- Directly manage all benefit suppliers.

• Collaborate with management and staff to drive workforce planning initiatives within divisions and department teams.

• Workplace safety programs: at all facilities and show-site operations and overall environmental conditional.

- Develop and manage all safety programs as well as accident reporting.

- Ensure adherence of OSHA (Occupational Safety and Health Administration) rules and regulations.

- Manages all workers’ compensation claims and represents the company at worker’s compensation hearings as needed.

• Statutory Complaints: Dealing with third party lawyers to deal Labor complaints Court Related affairs.

- Liaise with expert Auditors appointed by Court Authorities against the cases registered.

- Liaise with in-house legal department for payments and cancelations till repatriation.

• Visa Administration: Liaise with PR department to process employment visas of Taxi Drivers, Admin Staff and workers by ensuring within the budget approved.

• WPS: ensuring Payroll process of 8500 plus employees across the Taxi Group to maintain Minimum 80% pay process to meet Wages Protection System.

• GPSSI – Responsible to ensure the registration of UAE nationals under the General Pensions and Social Security Authority (GPSSA).

• PASI - Responsible to ensure the registration of Oman nationals under the Public Authority for Social Insurance (PASI).

Career Scan – India

Vodafone Idea LTD. – Chennai - India 2004– 2005

EXECUTIVE CUSTOMER RELATIONS & RETENTION

Responsible to handle registered Customer is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth. One important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email. KEY RESPONSIBILITIES

• Customer Focus: Dealt with relevant customers, quires and request for information and provided quality customer service on every call.

Reyas Basha Hakeem HR & Admin Manager 052-******* Email: **********@*****.***

• Ensured that both appropriate and adequate investigation was conducted in all complaint cases.

• Visited customers to provide one-to-one platform on service improvement and carried out relevant follow-ups.

• Ensured that the customers service delivered was always of the highest quality and that the standard bar continued to be elevated per the business plan.

• Reviewed and submitted the proposals, plan & benefits within the corporate and business plan to attract more customers.

• Developed feedback or complaints procedures for customers to use.

• Managed the implantation process for a new customer from the time the sale was made to the point the service was fully operational.

• Kept accurate records of discussions or correspondence with customers and wrote monthly reports analyzing the customers service that the company provided.

• Created, maintained and updated the customers database.

• Developed new communication strategies from time to time that helped reach more potential customers.

• Created and escalated ideas on corporate social responsibility.

• Carried the following roles as Sales and Marketing Representative: -

• Determined and identified the markets to approach.

• Established common needs from the potential markets and strategized on ways to promote the company to the market.

• Gathered testimonials from already existing and satisfied customers.

• Formed referral networking groups with other competitors who provided services to the same target market.

• Conducted marketing research from time to time to identify the competition. O COMPUTER SKILLS

• Expert in PowerPoint Presentation, able to present core and critical based analysis presentation to board.

• Expert in Excel – able to create business-based analysis reports and different perspective in line with management requirements.

• Expert in Word – Expert in Business Drafting.

• Microsoft Office 365 including Microsoft Teams.

• ERP – Orbits.

o QUALIFICATIONS & ABILITIES

Degree Diploma Personal Details

Master’s in human resources

management (M.H.R.M).

Loyola College, Chennai.

Management Diploma Program in Human

Resources (MDP.HR).

XLRI (Xavier’s Labor Relations Institute of

Business (Jamshedpur) – Kolkata.

DOB : 07.12.1980

Nationality : Indian

Driving Lic : UAE

Visa : Employment

Notice : Immediate

Bachelor of Commerce (B. Com)

The New College, Chennai

Diploma in Personnel Management &

Industrial Relations (DPM&IR)

Annamalai University - Chennai.

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