Customer Service Representative
Resume:
Ralf Faeldonia Sanchez
Blk. ** Lot ** Blueberry St., Brgy. Rizal, Makati City
Contact #: 092********
Email: *************@*****.***
WORK EXPERIENCES:
Sales Support Agent (January 2020 – March 2020)
Asia Premier One Source, Inc. - Ground floor, The Peak Tower, 107 L.P. Leviste St., Salcedo Village, Makati City
More on clerical work and answering email coming from our client.
Customer Service Representative (December 2019 – January 2020)
Alorica Teleservices, Inc. - 6/F Philplans Corporate Center, 10th Avenue Corner Kalayaan Avenue Bonifacio Triangle, Taguig City
Helping our customers and answering their inquiries or questions regarding on their credit card.
Senior Call Center Associate (April 2018 – May 2019)
Asia Premier One Source, Inc. - Ground floor, The Peak Tower, 107 L.P. Leviste St., Salcedo Village, Makati City
Listening to the recordings that our client sent to us and analyzing each and every recording whether if they are lead, not a lead.
Claims Data Encoder (June 2016 – July 2017)
Asalus Corporation, Intellicare - Skyland Plaza Condominium, Sen. Gil puyat Avenue, Makati City
(SmoothMoves, Inc., Sept. 2016 – July 2017) (World Networking Services, June 2016 – Sept. 2016)
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete, strictly comply and perform very well in its tasks that are in accordance to its company policies and procedures, give an accurate and even complete data that is necessary to the needs of the company.
Customer Service Representative (October 2015 - November 2015)
24/7 Customer Philippines, Inc. - 106 Valero, Makati, 1227 Kalakhang Maynila
Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. Provide customer service.
General Clerk (March 2015 – August 2015)
Metropolitan Bank and Trust Company - Metrobank Plaza, Sen. Gil J. Puyat Avenue, Makati City
(Staff Alliance, Inc.)
Data Entry, update and maintain office files, folders, records, correspondence, and data base systems, organized files, folders and office records, utilized general office equipment, including fax and photocopy machines.
Stationery/Book Specialist (July 2013 – September 2014)
Sketchbooks, Inc.(Fullybooked) - Ground Floor, B6, Bonifacio High Street, Taguig City
Serving a range of customers, dealing with inquiries and Identifying customer’s needs, offering advice and recommending books, where appropriate, processing customer orders and book reservations, Processing book deliveries and returns.
Real Estate Consultant (November 2012 – May 2013)
Empire East Land Holdings, Inc. - The World Center, 21/f 330, Sen. Gil J. Puyat Ave. Makati City
Help clients determine the value of property they want to buy, schedule showings and host open house events so potential buyers can view the property, discuss the details about the property,
Merchandiser (March 2012 – September 2012)
Strat Manpower Service (PEERLESS/CHAMPION) - 109, Sgt. J. Catolos Street, Cubao, Quezon City
Serving a range of customers and deciding how items should be display to maximize customer interest and sales. Building up and maintaining product display, completing all paperwork and necessary documentation, Traveling to multiple stores.
Service Crew (January 2006 - February 2006)
Green Plate Inc. (Chowking) - Guadalupe Commercial Complex, EDSA corner P. Burgos St., Makati City
Serving a range of customers, prepare and serve food, process customer payments, and provide customer service.
SKILLS:
• Proficient in using MS Word, MS Excel
• Very Satisfactory Communication Skills
• Accuracy and Attention to details.
• Organization and Prioritization skills
TRAININGS AND SEMINARS ATTENDED:
“Customer Service Training”
Fully Booked, U-View - Bonifacio High Street, Taguig City
Aug. 12, 2013
“Media and Communication in the Allied Health Profession:
Problems, Issues and Solution.
U.P. Alumni Benitez Center, University of the Philippines Diliman, Quezon City
Sept. 10, 2011
“Assertive Communication”
Makati Youth Center, J.P. Rizal Ext., Makati City
March 16, 2011
“Generation Y: Job Hunting Techniques”
University of Makati, Mini Theatre Admin. Bldg.J.P. Rizal Ext., Makati City
Feb. 3, 2011
EDUCATIONAL BACKGROUND:
TERTIARY: University of Makati
2006 – 2011
Bachelor of Science in Psychology
SECONDARY: Fort Bonifacio High School
2001 – 2005
PRIMARY: South Cembo Elementary School
1995 – 2001
PERSONAL DETAILS:
Civil Status - Single
Age - 31
Date of Birth - April 21, 1988
Place of Birth - Sampaloc, Manila
Citizenship - Filipino
Religion - Roman Catholic
Character Reference:
Jealyn Alegre
Intellicare
George Chanco Arenas
MetroBank, Head Office
Nicholle Mendoza
Asia Premier One Source, Inc.
I hereby certify that the above information is true and correct to the best of my knowledge.
RALF FAELDONIA SANCHEZ
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