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Business Intelligence Analyst

Dallas, TX
May 20, 2020

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Tanjim Osman • 469-***-**** •


The University of Texas at Dallas Richardson, TX

Bachelor of Science in Information Technology and Systems, 3.77 GPA May 2020 Bangladeshi Student Organization Alumni Scholarship 2019 Collin College Plano, TX

Associate of Science in Computer Systems C++ Software May 2017 EXPERIENCE

Rave Travel Technology Dallas, TX

Business Analyst Intern March 2020 – Present

● Work on GDS integration and front-end development with VueJS Data Analysis

● Develop KPI reports & dashboards to optimize sales and research tools in analyzing success metrics

● Implement ad hoc analysis for business model valuation Amadeus North America, Inc. Dallas, TX

Technical Business Analyst Intern – Departure Control Systems May 2019 – November 2019

● Built visualization dashboards by capturing client requirements and obtained buy-in from key stakeholders for regular use of those dashboards

● Configured and created a template for 10 real-time automated reports each month for process analytics

● Decreased number of Standby customers and increased revenue for Southwest Airlines by $1.2m each week

● Presented analysis about Splunk to management team for in-depth insights

● Developed 4 documents for Amadeus’ knowledge-sharing platform to train new employees

● Tested 5 PNRs each week in UAT system to inform analysts of issues Educational Technology Service at UT Dallas Richardson, TX Student Assistant August 2018 – May 2019

● Assisted up to 500 students per day with test-taking processes

● Ensure confidentiality and academic integrity of all test materials by enforcing the rules and policies

● Oversaw operations of testing center during nightshift including organizing and restocking supplies Gift Card Swap Frisco, TX

Cashier and Sales Representative May 2016 – August 2017

● Analyzed market demand to formulate an efficient and lean funding model backing a highly profitable pricing system strategy

● Created and implemented a check-in process using Excel to maintain employee schedules and transactions, improving efficiency and increasing profits

● Analyzed customer transactions with Excel and created bar graph to analyze profits for each month LEADERSHIP & ACTIVITIES

Bangladeshi Student Organization Richardson, TX

Head Volunteer August 2017 – Present

● Supervised a team of 20 volunteers to host Bangladesh Night 2018

● Conducted transportation and food services for 300 guests at Bangladesh Night 2018 Spreeha Foundation Dallas, TX

Volunteer May 2018 – Present

● Helped in food drives and fundraisers to serve the underprivileged people of Dallas

● Used the leadership platform to promote awareness in Dallas community to break the cycle of poverty SKILLS & CERTIFICATIONS

Technical Skills: Splunk - Advanced, MS Office - Advanced, MS SQL Server - Advanced, Power BI - Intermediate, Python - Intermediate, Tableau - Advanced, SQL – Intermediate, Java - Intermediate Certifications: Splunk Fundamentals Part 1 and 2 Certificate of Completion, Google Ads Search Certification, Google Ads Display Certification and Google Shopping Ads Certification

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