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Manager Technical Writer

Austin, TX
May 20, 2020

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Darrel B. Nerove

**** * ** ***, *** ****, Austin, TX 78726

540-***-**** /


BS, Computer Science, 1988: United States Military Academy, West Point, NY

Masters - Business Organizational Management, 1996: University of LaVerne, LaVerne, CA

Ph.D. (ABD) – Information Technology: Capella University, Online


Nov 2018 – Mar 2020 – Dynamic Computing Services (DCS) – in support of Texas Department of Transportation (TxDOT): Responsible for writing and developing multiple enterprise policies, standards, and procedures for TxDOT Information Management Division (IMD). Responsible for collaborating with subject matter experts (SMEs) and technical experts to understand processes and procedures within the agency. Developed User Help documentation using RoboHelp. Also used Framemaker, HTML, and CSS in the development and editing of enterprise policies and help documentation.

Jul 2016 – Aug 2018: Master Trainer, Technical Writer & Project Manager– Wright & Associates (USAID): Master Cyber Security trainer. Developed multiple role-based cyber security training courses and delivered weekly cyber security training courses to personnel in the USAID agency. Developed ILT and web-based courses (Captivate and Articulate 360). Project manager for team of trainers, technical writers, and 508 compliance personnel.

Feb 2015 – Jul 2016: Senior Instructional Designer – SRA International (Washington, DC): Developed training material and delivered training courses in support for the Department of Agriculture’s Electronic Disqualification Records System (EDRS).

Jun 2014 – Feb 2015: Curriculum Developer – Stratford University: Developed multiple Information Technology courses in support of academic programs and degrees. Developed courses using a competency-based approach.

Nov 2008 – Jun 2014: Technical Writer, Instructional Designer, Content Manager – SRA International (Washington, DC): Supported multiple government agencies as an Instructional Designer, Technical Writer, and Trainer. As a Senior Instructional Designer, developed ILT and web-based courses (Captivate and Articulate 360). As a technical writer and content manager, managed and developed criminal investigative and forensics procedures, manuals, IT asset management and governance policies, ServiceNow procedures and guidelines, software and API documentation, and training material for the United States Secret Service, as a member of the Criminal Investigative Division (CID) Java Development Team. Provide technical editing and technical writing for a team of software and database developers, to include software testing. As a technical editor / technical writer and content manager, developed and edited many documents, processes, and workflows in accordance with ITIL guidelines for the USDA’s MIDAS project to include security documentation for the project. Developed User Help documentation using MadCap Flare. In support of the Department of Defense’s Army Enterprise Service Desk (AESD) project, developed the agency communication plan, user guides, help desk documentation and process diagrams, help file documentation, and knowledge management system in support of their help desk functions. Very familiar with multiple development tools including Microsoft Office, Project, Visio, Framemaker, MadCap Flare, RoboHelp, Camtasia Suite, Captivate, and Articulate 360.

Nov 1999 – Present: Professor / Curriculum Developer (Adjunct): Since 1999, I have taught various IT and Business Management courses in both classroom and online environments. Very knowledgeable with multiple learning management systems: eCollege, Blackboard, D2L, Moodle, and Others. Over 15 years experience in developing and conducting classroom and online classes. Developed online courses for multiple IT and Business courses including Homeland Security, Information Systems Security, Project Management, and Programming courses. At Strayer, developed Cyber Security program for the continuing education program and led the development of over 30 course redesigns. At University of Mary Washington, Excelsior College, and Western Governors University developed Security and IT courses. Associate Dean at Strayer responsible for Networking, Internetworking, and Security programs.

Jan 2006 – Aug 2014: Software Application Trainer, Gestalt Partners (Part-Time): Expert-level software application trainer providing corporate classroom training. Taught corporate training courses in Beginning, Intermediate, and Advanced Microsoft Word, PowerPoint, Excel, Access, Project, Visio, VBA, and Adobe Acrobat.

July 2007 – Nov 2008: Director of Programs – Vatterott College (St Louis, MO): Designed and developed Online IT programs at Vatterott College. Academic program design and development included syllabi development, textbook selection, integration with other academic programs, conducting Program Advisory Council meetings, and adherence with accreditation guidelines and standards. Designed academic programs in Information Security, Homeland Security, Wireless Communications, and Visual Basic Programming. Curriculum development for online information systems security programs, including Network Essentials, Security Essentials, Cyber Security, Computer Forensics, Contingency Planning and Disaster Recovery Planning, and Ethical Hacking courses.

Nov 2004 – July 2007: Project Manager – Brandon Technology Consulting (Fredericksburg, VA): As an IT Services Program Manager, responsible for the oversight and tracking of multiple information assurance, database development, and network support projects. Project manager for extensive security audit of the Department of Veteran Affairs, including software and hardware audits and compliance with certification and accreditation requirements, including hardware and software compliance, security plans and policies, and investigation procedures (computer forensics investigations). As a corporate trainer, developed a one-day and three-day Information Assurance and Auditing training course in support of a military customer.

Nov 2003 – Nov 2004: Trainer – SRA International (Washington, DC): Developed training courses in Microsoft Server and Microsoft Office. Each training course includes classroom presentations, CBT modules, quick-reference guides, and other training supplements.

Jul 2001 – Aug 2003: Corporate Training Manager – Lattice Semiconductor Corp (Hillsboro, OR): Managed the employee development analysis and restructuring program to align job functions with training and development provided within the organization. Applied Instructional System Design techniques in developing and delivering training courses to support technical and business functions. Developed courses for web-based and classroom delivery. Developed course textbooks, instructor manuals, FAQs, and other additional course supplements for each course developed.

MILITARY EXPERIENCE (1988-2001, United States Army Officer, Major, Aviation)

UH-60 Blackhawk Helicopter Company Commander from 1995 to 1997: Responsible for 150 soldiers and 15 Blackhawk helicopters valued over $78 million and a budget in excess of $4 million. Conducted Air Assault missions in the harsh Alaskan environment. Earned Senior Army Aviator Flight Wings.

Chief, Network Management and Executive Officer at the Pentagon from 1997 to 2000: Responsible for the network maintenance, performance, and configuration of the data networks in the Pentagon, including the routers, switches, and firewalls supporting all services at the Pentagon. Responsible for the network intrusion detection team, modified router access control lists, modified firewall configurations, and conducted network forensics investigations. As Executive Officer, developed business processes, Organizational Business Plan, and the Organizational Enterprise Model.

Other Leadership and Staff Officer Positions: Scout Platoon Leader - deployed platoon to Operation Desert Storm; awarded the Air Medal for performance during Operation Desert Storm. Selected for the General Douglas MacArthur Leadership Award.



Local Area Networks, Learning Tree International – 1997 Certified NetAnalyst Level I and II (Senior Protocol Analyst), Pine Mountain Group – 1998 XYLAN SwitchExpert – 1998 Quality Assurance Evaluator – 1999 Information Technology Infrastructure Library (ITIL) – 2011

Hardware and Software Skills

Expert Level in Microsoft Applications ServiceNow Microsoft SQL Server and Server 2008 Programming and Database Development Multiple Learning Management Systems and Development Tools Captivate, Articulate, and Camtasia Suite

Textbooks and Supplements Authored

Microsoft Server 2008 Applications Configuration VBA Database Programming VBA Programming in an Office Environment UNIX Training Supplement Information Assurance and Auditing

Military Honors

Aviation Officer Basic Course and Aviation Flight School (Honor Graduate) Air Assault Course (Distinguished Honor Graduate) Aviation Officer Advanced Course (Honor Graduate) Combined Arms and Services Staff School Systems Automation Course (Army’s Computer Science School)

University Honors

Strayer University – Employee of the Quarter (Winter 2004) Strayer University – Academic Leadership Award (2006) Strayer University – Faculty Award of Excellence (2008) Strayer University – Faculty Award of Excellence (2011) National Louis University – Adjunct Professor of the Year Award (2006) ITT – Instructor of the Quarter (Fall 2010, Summer 2015)

Professional Affiliations

Association of the United States Army (AUSA) Army Aviation Association of America (AAAA)

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