I am a hardworking and determined man with the ambition and intent to find a career that challenges me and encourages growth and development.
Rio Salado College
General Education Diploma May 2007
Mi60 (Team lead)
Nov 2018 - Present
Achievements / Responsibilities
Pinnacle platinum last 2 quarters of 2019,
Multiple top 10% awards for bps 2019
DUTIES & RESPONSIBILITIES:
SUPERVISE ASSOCIATES TO BOOST TEAM NUMBERS AS WELL AS TO PROMOTE A POSITIVE WORK SPACE. PROBLEM SOLVING WITH THE GOAL OF TRAINING THE ASSOCIATE FOR DE ESCALATIONS. PROVIDING FLOOR SUPPORT TO HELP BOOST CUSTOMER INTERACTION AND PROVIDING WHITE GLOVE SERVICE. PROMOTING REAL PEOPLE HAVING REAL CONVERSATIONS THRU THE VALUES AND PROMISE. GUIDANCE AND LEADERSHIP THROUGH EXAMPLE
Customer Service Representative
January 2018 -October 2018
Supervisor: Tony Smith Jr./Kevin Gooch/Hyla Merifield
DUTIES & RESPONSIBILITIES: Successfully manage customers accounts, concerns, and problems with excellent customer service. Living core values and supporting leadership and fellow associates to strive for a common goal for the customer and creating shareholder value. Navigate multiple systems as well as multi task threw communication skills and problem solving skills to solve problems and create solutions to prevent future problems.
October 2016 - October 2017
Supervisor: Alex Kutchins 480-***-****
DUTIES & RESPONSIBILITIES: Logistical coordinator working side by side with the warehouse manager fulfilling orders, data entry and logistical planning.Warehouse logistical duties cleaning, organizing and establishing new and old jobs. Certified forklift operator.
June 2014 - Sep 2016
Supervisor: John L'heureux 602-***-****
DUTIES & RESPONSIBILITIES: Supervised a group at each of the assigned sites to ensure the team (myself included) follows the correct protocols for installation, safety procedures, and functionality of the devices. New and retrofitting installs for direct tv and all major Harkins theaters. Maintaining a good standing in the community as well as maintaining a truck and equipment for each job.
JUNE 2013- MAY 2014
Supervisor : KRIS ABEITA 480-***-****
DUTIES & RESPONSIBILITIES:
A great deal of this position involved taking an unbiased inventory for clients at retail locations throughout the valley, managing teams of 10-15 Inventory Specialists, clerical duties, and interpersonal communication to provide my teams with a clear set of objectives and instructions that needed to be completed for the day. Worked with companies such as Home Depot to organize, assess and calculate inventory shrink/cost/shortage and revenue.
Jared The Galleria of Jewelry
May 2014-August 2014
DUTIES & RESPONSIBILITIES: Establish rapport with customers and to inspect, clean, and verify warranty information to better assist the customer. Provide excellent customer service through face to face interaction and sales. Logistics and data entry were a main part of my duties everyday. Repaired and ordered new parts for high end watch repair.
January 2009 - April 2009
DUTIES & RESPONSIBILITIES: Inbound call center service for wells fargo, activating cards and helping customers update their billing information as well as a blind sale technique to have the new customer sign up for more services available to them. Metrics and sales are a key factor in this position.