Security Maintenance Technician

Areas

EXPERTISE

Interview

Privacy

Complaint management

Customer satisfaction

Quality assurance

Conflict resolution

Compliance with the Data Protection Act

Professional

Skills

Software updates.

[Programming language] specialist Data management, installation. Tests and debugging.

Excellent knowledge in the python program. Advanced knowledge of C and C and java. SQL data management.

Professional development

Skills in

Stress management.

Analytical and problem-solving skills.

Communication skills

Desktop; Office 2007, 2010, 2016, Skype for business...

HOBBIES

Reading

Running

Socializing

Travelling

Learn new skills

Curriculum vitae

JOSUE WILLIAM MBEDE NGA

Nationality: Cameroonian

Phone: 058*******; 055*******

Email: addavx@r.postjobfree.com

BILINGUAL: ENGLISH, FRANCAIS

POSTE: IT Support Engineer

UAE EXPERIENCE

PROFILE SUMMARY

Computer scientist with 6 years’ experience. Expertise in software design and development as well as in installing specific web applications. Mastering several types of computer languages and able to work on different platforms. Autonomous but able to work as a team. High availability.

Ability to develop and design software in a timely manner

Experienced in project management, customer needs analysis and program debugging. Great intellectual curiosity and ability to adapt to new computer developments. Active on blogs. Expertise on Python and various computer languages such as SQL, Java, C, PHP, Ruby or C. Skilled COMPUTER maintenance technician capable of developing unique troubleshooting techniques. Fix systems

Operating Windows, Linux and Mac. Its technology professional with training in project management, computer, server and device configuration. Project management and disaster recovery plan. Keep problem-solving records for reference. Build and maintain the computer network for all employees throughout the Company. Implementation of security, maintenance of computers, training of company employees in terms of network operations and security risk to avoid the risk of miscommunication and vulnerability

CEO of A Small Startup in Cameroon

Host customers and repair desktop or laptops, Repair outages and advise customers on adapted equipment Perform repairs while respecting customer data privacy. Perform repairs at individuals and small businesses, diagnose outages, update software and remove viruses. Hardware configuration and software installation and configuration and driver’s configuration. Maintain and repair technology equipment (Routers, Switches, VLAN/WAN, etc.) and other networks that work properly and manage components (servers, IP, etc.) Manage security options and software in computers and networks to maintain privacy and protection from attacks.

Work History

IT Support Technician 04/2014 to 02/2017 at ATS PRODUCTIONS-CAMEROON

Problem Resolution Responsible for support, desktop, and IT infrastructure work. Installed appropriate security patches to dissolve security vulnerabilities. Installed, configured and patched user hardware and software. Handled service requests, including initial troubleshooting

IT Support specialist, Feb 2016 to Nov 2017 at DGI Cameroon.

Worked with fellow Cisco Network Engineers towards creating an efficient network and internet that can handle all company needs. Building and maintaining the computers network for all employees throughout the Company. Port and WAN technologies, Platforms and Routing Protocols, Security implementation, Maintenance of Computers, Training Company employees in terms of network operations and security risk to avoid the risk of miscommunication and security vulnerability.

Currently Working at Kcal World in Dubai From June 2018 till Now

Key Skills – applied as deliverables variously across all roles / projects

IT management: LANs, SANs, Servers, Switches, Firewalls, Wi-Fi, Biometric Access Controls, Peripherals o Backup, Disaster Recovery, Business Continuity, Anti-Virus, Patching, Virtual Private Network (VPN) Cloud, software – procurement, purchasing, overseeing implementation of Product and data reliability, stability and security o Implemented IT service desk tool to manage IT assets, incidents, changes and service requests. Managed the service desk team and provided reporting to management.

EDUCATIONAL BACKGROUND

Undergraduate study certificate

Diplomat in Software Engineering

Diplomat in IT Maintenance and Networks at CITEC Cameroon

FIRST SCHOOL LIVING CERTIICATE

Certifications

Certified Google IT SUPPORT PROFESSIONAL

Microsoft AZURE Administrator Certified

CompTIA Linux+ Certifications

Certified Python Programmer by Michigan University

Cisco Certified Network Associate (CCNA) + CCNP in process

Certified Information System Security Professional

TECHNICAL SKILLS

MS Office: Word, PowerPoint, Excel, and outlook

MS 365.

AZURE CLOUD

KEY COMPETENCIES

Able to come up with new ideas.

Ability to organize & prioritize workload within the work station

Able to tactfully deal with a difficult customer

Promoting a safe working environment

Re-organize the reception area to increase overall efficiency by 30%

Accomplissements

Implementation of the Strategy Injecting the IT Architecture Governance Strategy into the full lifecycle of the project through well-defined engagement points for the infrastructure team, advice, facilitation, contributions, impact assessments and alignment reviews. Problem-solving Responsible for supporting and developing a company's disaster recovery plan. Served as an advocate for end-users, conducting testing and problem analysis for the server, desktop and IT infrastructure.

· Install appropriate security patches to fix security vulnerabilities.

Reference on demand,

Contact this candidate