Administrative Assistant Employee Relations

GRACE LEE

847-***-**** · *************@*****.***

OBJECTIVE

Actively seeking an opportunity to use my Masters in Business Administration degree and my experience in information technology, healthcare, pharmaceuticals, educational and financial services. Background in education, retail, administration, along with my attention to detail, analytical thinking, leadership, and time management to deliver exceptional results.

EDUCATION

AURORA UNIVERSITY, Aurora, IL

Master of Business Administration in Organizational Leadership, August 2019

UNIVERSITY OF ILLINOIS AT CHICAGO, Chicago, IL

Bachelor of Arts in Sociology, May 2016

PROFESSIONAL EXPERIENCE

EPIC ACADEMICS, Schaumburg, IL/Buffalo Grove, IL September 2019-Present

Assistant Center Director

Greet visitors in a warm and professional manner via walk-ins and phone calls

Screen and respond to all inbound/outbound phone calls and messages via voicemails, text messages, and emails

Oversee the daily operation of the center and perform daily administrative tasks and various projects assigned

Communicate with internal/external customers and schedule day-to-day appointments and conferences for the Center Director

Draft/proofread documents such as correspondence letters, memos, and emails on behalf of the Center Director

Act as liaison between prospective and existing tutors, students, and parents on behalf of the Center Director

Interact and handle all customer services and complaints with a personable, understanding, and perceptive attitude

Assist in student outreach events and follow up with prospective clients via walk-ins, over-the-phone, the internet, etc

Train, assist, and evaluate new hires

NORKOL CONVERTING & INC., Northlake, IL September 2016 – August 2019

Administrative Assistant (February 2018 – August 2019)

Managed all receiving and removal data entries of internal and external customer inventory and orders

Worked closely with the Office Manager to monitor accurate inventory orders and supply quantity

Communicated and investigated all inventory discrepancies with the Shipping Clerk and Production Manager

Analyzed and verified invoices daily and communicated all discrepancies with the Billing Department

Assisted Accounts Receivable Department and Human Resources Department with special projects

Completed projects as assigned and demonstrated support to handle multiple tasks with minimal supervision

Performed inventory clean up monthly to ensure that all sales orders were properly inputted, and all orders were shipped

Purchased and managed office supplies while adhering to budgeting practices

Cross-trained as Billing Clerk, Production Clerk, and Receptionist back-up

Office Clerk (January 2017 – January 2018)

Supervised the front desk reception area

Developed structural training materials to train and evaluate new receptionists

Entered day-to-day customer information and data entries into company system

Scanned, filed, and performed general clerical duties and projects assigned by the Office Manager

Tracked and recorded daily production performance internally and reported all variances to the President

Cooperated in special projects assigned by Accounts Receivable and Human Resources associates

Assisted in coordinating employee relations activities, luncheons, and other events

Promoted to Administrative Assistant position after one year

Receptionist (September 2016 – January 2017)

Welcomed every visitor in person

Screened, managed and directed all phone calls appropriately

Handled and directed all inbound and outbound mail and packages accordingly via USPS, FedEx, UPS, etc

Coordinated and scheduled all office meetings for Managers and Executives using MS Outlook calendar

Maintained and updated an organized paper and electronic filing systems

Promoted to Clerk position after four months

SKILLS

Computer Skills: Google Drive, Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), Windows, CieTrade, and Data Entry

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