Sean Hue Luong
707-***-**** addan6@r.postjobfree.com
EDUCATION
University of California, Berkeley — Cognitive Science 2020
-Expected Graduation Date: May 2020
TECHNICAL SKILLS
- Windows & Mac OS troubleshooting, Microsoft Office, Google Suite, Adobe Photoshop, Adobe Illustrator, SquareSpace, ServiceNow
EXPERIENCE
UC Berkeley Student Affairs Information Technologies - IT Consultant June 2019 - Present (10 months)
- Troubleshooted security, hardware, software and network issues for 30,000+ students on all device types
- Communicated technical solutions to a diverse clientele through online and in-person appointments
- Tracked and triaged customer cases using ServiceNow for collaboration with colleagues UC Berkeley Personal Growth DeCal - Co-Founder and Student Facilitator Jan 2020 - May 2020 (4 months)
- Collaborated with 4 facilitators for a 10-week, student-run course to plan and optimize weekly instructions for a group of 20+ students
- Supervised weekly instructions via Zoom, tracking level of student engagement and participation
- Administered weekly announcements and grading, supplying feedback and support for students UC Berkeley Educational Technology Services -Instructional Audio-Visual Technician Sep 2018 - Aug 2019 (11 months)
- Resolved various technical issues in a timely manner to provide the best experience during live events
- Maintained, organized and set up equipment to support 1,000+ students with their academic pursuits
- Managed the screencast, audiocast, and webcast of lectures to increase resource accessibility Klesis Student Fellowship Publications & Audio Team - Web Design & Audio-Visual Engineer Intern Nov 2018 - May 2019 (6 months)
- Strategized methods to improve search engine optimization (SEO), user activity and web content
- Created various Squarespace designs and gathered user feedback to improve the webpage’s UI/UX
- Performed consistent manual quality assurance checks in order to prevent external facing errors
- Designed and tested optimal sound equipment set up to ensure the best audio quality for the audience
- Learned how to perform live sound mixing for groups of 100+ for weekly musical performances UC Berkeley Institute of Transportation Studies Library -Data Entry Assistant Aug 2017 - May 2018 (9 months)
- Organized and archived microfiche books and articles with bar codes for easy accessibility
- Inputted catalog data into database according to specified protocol to maintain high-level quality