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IT Consultant

Berkeley, CA
May 18, 2020

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Sean Hue Luong



University of California, Berkeley — Cognitive Science 2020

-Expected Graduation Date: May 2020


- Windows & Mac OS troubleshooting, Microsoft Office, Google Suite, Adobe Photoshop, Adobe Illustrator, SquareSpace, ServiceNow


UC Berkeley Student Affairs Information Technologies - IT Consultant June 2019 - Present (10 months)

- Troubleshooted security, hardware, software and network issues for 30,000+ students on all device types

- Communicated technical solutions to a diverse clientele through online and in-person appointments

- Tracked and triaged customer cases using ServiceNow for collaboration with colleagues UC Berkeley Personal Growth DeCal - Co-Founder and Student Facilitator Jan 2020 - May 2020 (4 months)

- Collaborated with 4 facilitators for a 10-week, student-run course to plan and optimize weekly instructions for a group of 20+ students

- Supervised weekly instructions via Zoom, tracking level of student engagement and participation

- Administered weekly announcements and grading, supplying feedback and support for students UC Berkeley Educational Technology Services -Instructional Audio-Visual Technician Sep 2018 - Aug 2019 (11 months)

- Resolved various technical issues in a timely manner to provide the best experience during live events

- Maintained, organized and set up equipment to support 1,000+ students with their academic pursuits

- Managed the screencast, audiocast, and webcast of lectures to increase resource accessibility Klesis Student Fellowship Publications & Audio Team - Web Design & Audio-Visual Engineer Intern Nov 2018 - May 2019 (6 months)

- Strategized methods to improve search engine optimization (SEO), user activity and web content

- Created various Squarespace designs and gathered user feedback to improve the webpage’s UI/UX

- Performed consistent manual quality assurance checks in order to prevent external facing errors

- Designed and tested optimal sound equipment set up to ensure the best audio quality for the audience

- Learned how to perform live sound mixing for groups of 100+ for weekly musical performances UC Berkeley Institute of Transportation Studies Library -Data Entry Assistant Aug 2017 - May 2018 (9 months)

- Organized and archived microfiche books and articles with bar codes for easy accessibility

- Inputted catalog data into database according to specified protocol to maintain high-level quality

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