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Customer Care Assistant

Angeles, Pampanga, Philippines
60000 PHP
May 18, 2020

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Stephanie Anne C. Alair

**** ***** **., ****** ***** Remedios, Angeles City

Tel. No. 093********

E-mail address: OBJECTIVE: To obtain a responsible position in a company where my accomplishments and proficiency will allow me the opportunity for growth in fields best in my qualification.


• Knowledgeable in using Microsoft Office and with typing speed of 55 and above wpm.

• Adaptable to any work environment and adjustable to any type of task and duties and with self-correspondence



April 30, 2018-Present

Marketing Assistant

Duties and Responsibilities

Sending E-newsletter and SMS using CRM (Agentbox system), making Leader Ads using RealHub.

Account: Highland Property Agents

Mortgage Loan Administrator

Duties and Responsibilities

Responsible for requesting supporting documents to the clients, generating compliance documents, submitting discharge form to different lender, data entry and lodgment of the application, booking valuation and requesting pricing discount, doing follow up with the lender up to post settlement stage and lodge commission claims for the Broker. Knowledgeable in podium, Apply Online, Flex, Infinity, Mercury, MyCRM and Serviceability calculator.

CRM Admin Assistant

Duties and Responsibilities

• Cleaning data in Agentbox.

• Archived listing and contact, merged contact and some other request of the sales agent in Agentbox.

• Assisting the Financial team in submitting loan in some Australian Lenders. Account: Intelligent Finance

Position: Customer Care Specialist

Duties and Responsibilities

Requesting Pricing to the Australian Bank. Ordering full valuation. Calling the bank for Full Loan Account Audit. Reviewing documents before submitting to the bank for approval by the Loan Processor. Updating Client information in Salesforce. Sutherland Global Services

October 15, 2007-April 30, 2018


Account: PHH Mortgage Corporation

Position: Underwriter/Pre Underwriter/ Title Review Analyst/Customer Service Account: JP Morgan Chase

Position: Pre-Op Consultant

Duties and Responsibilities

Providing mortgage loan officers to make loans faster with quality. Conducting fast relationship to customers with regards to documents needed for approval of mortgage. Conducting approval of mortgage. Makes final approval of documentation submitted by the customer, and let them know whether they were qualified to get the mortgage or not. Review CIAP (credit, income, assets, property) documents. Have extensive knowledge on fraud documents. Review title documents

(title commitment, Deed, Power of Attorney). Taking inbound and outbound calls for corrections and verification on title documents. Giving answer on the question of the borrower regarding their mortgage (e.g. payoff statement, escrow analysis statement, principal curtailment and general question). Taking some payment over the phone (e.g. monthly payment, escrow, late charges.) December 27, 2006 – March 23, 2007

Tanitec International Inc.

Position: Document Controller/ Secretary

Duties and Responsibilities

Answer telephone calls and other reception works. Responsible in making Memorandums, Minutes of the Meeting, and in recording accomplishment reports. Ensures that a document of each department and other external documents are secure. Responsible in updating every second week of the month of Document Master List, Document Retrieval Log sheet, and Document Log sheet. Responsible in inputting and filing of the other documents of the production department. Infinno Inc.

January 03, 2004-Nov. 29, 2006

Position: Data Encoder/Data Technician in Agco Projects Duties and Responsibilities in Sofi Legacy Project Encodes various US mailing addresses to Excel spreadsheet using macro system based from the hard copy.Input and Manipulation of paper and electronic data for the production of interactive electronic documentation. EDUCATIONAL BACKGROUND:


2002-2004 B.S. Computer Science

Systems Plus Computer College

2000-2002 Associate in Computer Science

Systems Plus Computer College


Date of Birth: July 01, 1984

Place of Birth: Angeles City

Age: 35 years old

Sex: Female

Citizenship: Filipino

Civil Status: Single

Weight: 145 lbs.

Height: 4’11 ft.

Religion: Catholic

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