559-***-**** email@example.com https://www.linkedin.com/in/jjamezcua/
Summary of Qualifications
Associate IT professional experienced with Windows Server and Azure cloud technologies. Able to perform tasks independently such as deploying domain controllers and workloads, configuring virtual networks, building business structure in Active Directory. Implemented on-premise and Azure storage deployed VMs and other services in Azure cloud.
Community Regional Medical Centers
IT Analyst 2019-2020
Provided technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks for all of Community Medical Centers Hospitals and facilities.
Responded to inquiries, evaluated and resolved issues relating to IT equipment and applications
Managed support requests that came through a range variety of networks, such as email, chat, and telephone.
Documented issues severity and utilized standard procedures to resolve issues.
Maintained support tracking systems, maintaining laser printers
Experienced in Microsoft Office applications and Windows Operating Systems
Remotely installed and configured computer and networking equipment
Experienced in Epic troubleshooting
Microsoft Software and Systems Academy (MSSA) 2019
Server and Cloud Administration
Configured, managed Windows Server 2016 on premise, and Azure cloud or in a hybrid combination to meet the technology needs of both large and small organizations.
Deployed Windows Server workloads, virtualization networking, authentication and authorization, cloud models and Azure deployments, monitoring and security
UNITED STATES MARINE CORPS (ACTIVE SECRET CLEARANCE) 2014 - 2019
Security Operations System Analyst
Process data communications per severity criteria, routing to appropriate operations
Setup satellite communications utilizing proprietary software hosted on Windows 10
Create equipment utilization data records using Microsoft Excel
Maintained communication equipment through software updates and troubleshooting.
Troubleshoot network communications per standard operating procedure (SOP)
Provided instructor led “Support Operations” training of over 210 personnel resulting in 95% qualification pass rate.
Supervised staff of 15 to accomplish critical tasks and meet team and organizational objectives. Ensured team members operated in full compliance within applicable guidelines while achieving service, quality, cost, and time standards
Implemented efficient work scheduling, increasing 15-member team productivity by 2 hours per day over 1 year saving over 700 person-hour costs per team member.
Microsoft Technology Associate (MTA) Network Fundamentals
Protocols and Services
EDUCATION & TRAINING
Embry Riddle Aeronautical University
Currently enrolled: Bachelor of Science Technology Management; Expected completion 2023
Marine Corps Education
Advanced Leadership Seminar / World Famous Air schools (Data Analyst)