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Pharmacy Customer Service

Bartlett, IL
May 18, 2020

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Hitesh D. shah

**** ******** ***** ** ********, IL 60103 847-***-****


Patient Care-Oriented Pharmacist with Doctor of Pharmacy and 17 years of Various Pharmacy experience providing Top-Notch Pharmacy Services. Outstanding interpersonal skills with a proven track record of establishing positive relationships with customers and health care professionals. Highly Respected Industry Leader, Able to train and manage diverse teams to deliver peak performance. Dedicated to providing quality exceptional Patient Care with fast, friendly and accurate service.


Dependability Pharmacy Operation Leadership Management Clinical Services Digital Engagement Patient Care Medication Therapy Management (MTM) Immunization Cholesterol, Diabetes, Blood Pressure and BMI Screening Inventory Management Marketing and Promotion Data Analysis Prior Authorization Problem-Solving Excellent Verbal and Written Communication Expert in Medicaid and Medicare


Walmart, Elk Grove Village Huntley, IL

Pharmacy Manager Staff Pharmacist Intern 1999-2000, 2007-2020

Market Immunization Champion 2019-2020

Exceeded MTM Adherence Rate (PDC) >86% 2018-2020

President’s Award for Excellence in Customer Service 2014-2020

Super max Immunization goals and Exceeded Profit & sales goal by 103% to 114% 2016-2020

Increased Employee engagement 58% to 84% 2013-2020

Reduced stockpiling drugs inventory by 32% 2016-2019

Improved In-Stock inventory by double digit 2013-2020

Improved digit services engagement yearly > 85% 2017-2020

Lead Health & Wellness Care Screening Events 2016-2020

Increased Customer Experience score from 7.3 to 9.41 out of 10.

OTC Sales increased over 20%+ from 2007-2010, 2013-2020 – Promoted and Recommended Walmart Brand products to save money and accelerating profits, and sales.

Perform Comprehensive Medication Review covering all prescription and nonprescription drugs, herbs and supplement of patients to identify medication related problems. Educated patients for compliance and address adherence barriers.

Relocated to focus on developing people and skills as a leader. Responsible for a larger team, higher script counts, increase MTM adherence to 86% and an increase workload. I use this opportunity to develop my skills of delegation and time-management to get my team on par with our goals and provide the best health care we can for our customers. Use my expertise with our predominately senior population to create a stronger customer service relationship. Drove immunizations to exceed target goals as well as create a healthy community for our future. Promoted extraordinary customer services leading to increase my customer satisfaction score to whopping 92%.

Target, Schaumburg, IL

Staff Pharmacist Float Pharmacist 2003-2007

Assisted with reopening 2 new pharmacies and 3 remodeling process for pharmacies

Assisted consumers with first-class experience when making purchasing decisions and identifying customer needs.

Promoted Target in the community as well as strive to excel in promoting the profession of pharmacy. Manage talent and continue to develop them in preparation for future roles and goals in life. Delegate various tasks from managing inventory, driving workflow, accelerating profits, and pushing the Target brand.

Identify Adverse drug interaction, therapeutic duplication, drug-drug, drug-herb, drug-disease interactions and pharmaceutical duplications.

Floated in Area Northwest District covering from Schaumburg to Champaign. Allowed me to develop my pharmaceutical skills and apply my customer service abilities on a daily basis. Promoted Target at a store, pharmacy, and interpersonal level.


Drake University, Des Moines, IA Doctor of Pharmacy (PharmD) 1998-2003


Microsoft Office Microsoft Word Microsoft Excel Microsoft Presentation Microsoft Outlook Windows 10 MacOS OutcomesMTM Mirixapro Rx Companion CoverMyMeds RxConnect Connexus PDX Electronic Medical Record (EMR) Surescripts


Registered Pharmacist 2003-Present

APhA Pharmacist based Immunization Delivery 2013-Present

Basic Life Support for Healthcare Provider 2013-Present

APhA Pain Management Certified 2018-Present


Excellence in Pharmacy Services 2015, 2016, 2019

Market Immunization Champion 2019

Recognition of Role Model 2004

Student Pharmacist Award 2001

Dean’s List 1999-2000

Best Technician of the Year 1997

Outstanding Associate of the Year 1995

Exemplary Associate Recognition 1994

Best Attendance Award 1993-1996

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