Desktop Support Aws

TAOFIQ IBRAHEEM

Chicago, IL 678-***-**** ****************@*****.***

Education and Certifications

Bachelor of Science: Mass Communication/Public Relations– Babcock University (06/2014) CoreCloud: Certificate of Attendance (2014)

Cloudticians: AWS CCP/AWS CSAA (Certified), 2020

ITIL: In progress

Core Competencies:

Leadership Team Player Communication Skills S3 RDS EBS IAM AWS CLI Elastic Load Balancer AWS EC2 SQS SNS Amazon Chime RDS DynamoDB NACL Security Groups CRR Imaging Networking Problem Solving Customer Support Microsoft Office Cloud Formation Microsoft Office Suite Projector Install Active Directory VPC Peering VPC Endpoint Elastic Beanstalk Route53 Cloud Watch Auto Scaling Technical Support Performance Improvement Oral Communication POS Maintenance Dome 9 Oracle Virtual Box IDS/IPS

Professional Experience

Jr Cloud Solution Architect Solution Walgreens Chicago, IL 11/18 – 11/19 (contract)

• Ensured compliance and security to define privileged user access control

• Built VPCs from scratch for project specific requirement, created private and public subnets, security groups, Nacl, internet gateway, route tables and Nat-Gateway.

• Deployed third party software to ensure end to end visibility of the infrastructure

• Monitored the cloud infrastructure with the use of cloud watch and other third party software to prevent against malicious activities, identify targeted attacks and identity protection within the cloud

• Managed AWS provided portal account access credentials and privileges

• Created numerous number of buckets and encrypted the buckets and object to prevent against unauthorized access.

• Met with third party vendors in regards to their proof of concept of their product for the pain point of the company

• Created accounts for users and gave less privileges access

• Provisioned numerous EC2 instances

Field Technician Support Field Nation Chicago, IL 11/18 – (Freelance)

• Assisted with hardware troubleshooting on desktops, laptops, and MACs

• Assisted with installing, diagnosing, repairing, maintaining, and upgrading all organizational end user and network hardware, printing/scan devices, presentation equipment, software and other products in order to deliver required desktop service

• Ensured that desktop connection is in proper working order

• When necessary, liaised with third party support and PC equipment vendors

• Collaborated with tech team members to ensure efficient operation of the organization’s desktop computing environment

• Migrated servers from Windows 7 to Windows 10

• Maintained world class service and a high level of professionalism

• Submitted deliverables at the end of each assignment Cloud Solution Architect Ibrofil, LLC Lagos, Nigeria 10/14 – 03/16 (Full-Time)

• Participated in architecture discussion meeting to ensure customer success when building new and mitigating existing applications, software and services on AWS services

• Built Vpcs from scratch, creating a private and public subnet, creating route tables security groups, Network access control list and configuring internet gateway

• Successfully leveraging the AWS cloud services, migrating from “on-premise to Cloud”, worked with internal teams to migrate data to AWS cloud.

• Ensured all IAM user had multi-factor authentication activated for their individual account and limited the number of IAM users with administrative privileges

• Provisioned instances and attached elastic block storage, optimizing cost for specific projects

• Hands on experience provisioning a two tier architecture implementing inbound and outbound security/access control list

• Demonstrated strong communication, analytic and technical knowledge by providing supportive and technical solution for customers

• Worked with Senior cloud engineers and other teammates in the IT department to understand project scope and suggest possible solutions for accurate architecture.

• Managed IAM roles for users and troubleshooting users account for resetting password

• Hands on experience with creating Amazon workspaces for teammates in South Africa. Desktop Support Technician Ibrofil, LLC Lagos, Nigeria 11/08 – 09/10 (Full-Time)

• Successfully installed and maintained PCs, APs, telephones and other peripheral devices.

• troubleshooting techniques to solve network issues

• Provided reference material for clients by writing documentation and providing ample support

• Contributed to my team’s overall effort by accomplishing related results as needed

• Prepared client databases with accurate records of activities

• Installed new software on user’s computers with detailed guideline on how to access the software

• Performed disk-wipe for end of life computers

REFERENCES: AVAILABLE UPON REQUEST

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