Customer Service, Microsoft Office, Public Speaking, Leadership

Sydney Murphy

***** ** **** ****** ******* Washington 98052

571-***-**** *******.******@*****.***

EDUCATION

University of North Florida, Jacksonville Florida August 2020~August 2023 Dual Master’s Program

Master of Science in Management/ Master’s in Business Administration Anticipated graduation: Fall 2023

University of North Florida, Jacksonville Florida June 2016-May 2020 Bachelor’s Degree in Health Administration

Cum Laude

PROFESSIONAL EXPERIENCE

Mayo Clinic Administrative Internship, Jacksonville Florida January 2020-May 2020

• Assist administrators with projects including; data analysis of Community Pharmacy hours of operation, Ambulatory Infusion Center time study, and overall department needs

• Work within the hospital’s patient records system, to find relevant medical information for analysis

• Participate in meetings with other hospital departments to discuss Mayo Clinic goals and projects Visuals Manager at Kendra Scott, Jacksonville, Florida November 2018-February 2020

• Responsible for assisting with philanthropic events including charity fundraising

• Lead fellow associates to follow corporate directives and brainstorm creative ideas to drive sales

• Assisted in operational duties including inventory tracking and event coordinating while maintaining positive customer relationships

Manager at Buffalo Wild Wings, Jacksonville, Florida October 2017-October 2018

• Motivated team members to exceed financial goals and elevate customer service

• Mediated coworker conflict and proposed appropriate resolutions

• Assisted coworkers in maintaining cleanliness and organization while putting customer needs first LEADERSHIP EXPERIENCE

New Member Educator, Alpha Chi Omega Sorority September 2018-May 2019

• Welcomed new members and aided their transition into Greek and college life

• Responsible for seeing that new members maintained sorority ethical and academic standards o Achieved top campus GPA while in office

• Mentored and tutored those struggling with grade expectations PROJECTS AND CERTFICIATIONS

Mayo Clinic Bronze Fellow Certification

SKILLS

• Proficient Excel, PowerPoint and Word

• Leadership

• Conflict resolution

• Customer Service

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